Lexus of Route 10

Going with back to the Lexus on route 10 again with the lemon . First water was getting inside and now it won’t turn off.

The Nick is very professional and knowledgeable person. I will recommend to all my friends. The service was very quick. Thank you so much Nick! I look forward to working with you.

2 month owner review: After days of hopping from car dealership to car dealership searching for a mint Lexus GS350, I finally decided to try my luck at Lexus Of Route 10... which is where I should've gone in the first place. From the moment I came in, I was helped by Duke Snyder, an extremely cool Sales Rep, who took time in showing me the Lexus of Route 10 experience. He gave me a tour of the entire dealership and all their inventory not once, but twice, when I came in for a second time with my wife. He pleasantly showed my wife and I the M.O of Route 10; and after two half days of test drives, sold us our 2015 GS350 with a 161 point inspection & a 2-year warranty by Lexus. Since my 2 months of ownership, I've visited the dealership twice. The first time was to collect my license plate, which they themselves installed for me without ever having to get out of the car. During this visit, I also wanted to get a strange sound coming from the engine checked out. Thats when I met the shop manager Scott Henkel who truly made the visit to pick up my plates worthwhile. After informing me that the sound was nothing but the direct injector ports, he kindly scheduled my car in for a wash, and we began chatting it up about GSs all the while he was giving me a tour of the shop, and even showed me his very own GS F, which was definitely the highlight of my day. The second time I visited Route 10 was to pickup a missing rear headrest, in which I was so blinded by the excitement and experience of purchasing my GS, didn't notice was missing until around 4 days after I had purchased the vehicle. Once noticing, I emailed Duke Snyder who immediately responded with assuring me that he would take charge in finding me a new head rest. The wait itself took about a month until another GS with the same white leather interior came back from a lease. Throughout this time, Duke Snyder was always in kind communication with me up until the time of the headrest arriving and ensured I had nothing but stellar service even after purchasing the vehicle. To sum up, this was a truly a stellar pleasant experience that I would have never expected from purchasing a 2015 vehicle. I would highly recommend anyone in the market for a high quality vehicle to visit this location, and I definitely look forward to my next car purchase at Lexus of Route 10.

Duke Snyder was terrific. I’m very happy with my purchase and would work with Lexus of Route 10 happily in the future! Thank you!

Lexus of Rt 10, specifically, Rose Marie, enhanced my experience of acquiring my new Lexus ES350. Her professionalism, knowledge and kind personality is an asset to the Lexus community. The entire staff, including Nick, helped me to have a positive experience and a understanding of the basics.

I had a great experience purchasing my new NX 300! Christine Festa took me for test drives, answered my questions, and worked to get me the best deal. I did look at other cars at other dealers, but came back to Route 10 when ready to purchase. There was NEVER any pressure, and the process was painless. Mike spent a lot of time showing me all the features and how to use them. Tony Carlucci did all my paperwork and helped me get a lower interest rate. I would highly recommend LEXUS OF ROUTE 10 for your next purchase! I haven't used the Service Department yet, but have already heard that they are great. I LOVE MY NX 300!

Update as of Aug. 2019. Brought in the car for service. Before leaving the dealership noticed damaged to my car. They tried to fix it by cleaning but the car already had nasty scratches. Please stay away. Their service has gone down hill. Also noticed a couple of owners complaining about damage to their cars. Will report to corporate.

I had gone shopping at Home Depot which is only a few miles from my home and Lexus of Route10. As I left the Home depot parking lot at about 3:00pm and onto Rout10, I experienced a significant vibration from the "front end" of my car. I had driven over 40 miles earlier in the day with no problems. Since Lexus Route10 was close, I immediately went there. At about 4:00pm, Myles Chizacky told me my car was ready and they found that they "found a rock wedged between the hub and shield" and there is NO CHARGE!!!! I was even more surprised when I went outside to my car and found that it had been WASHED!!!!

BAIT AND SWITCH tactics used by this dealer ! Please beware of any internet postings by this dealer that look too good to be true. I contacted their internet sales services after finding they had a good deal on a 2016 RX350 25K miles for $35K. I was contacted by Eric Lilienthal in the morning who promised me that the car was available and I should visit that evening. I even called Eric before I started on the 1 hour drive to ensure no last minute disappointments. After I reached the dealer, Eric started the show by showing the car and after inspecting the car and I was about to test drive, he says the car was already sold earlier, but there was another car with 2K more miles but would cost additional $2K. Their manager Pete tried to strong arm me by saying that even though it had more miles and cost more that it was a good deal. They were hoping to tire me into submission, so I walked away and promised to myself never to return to this dealer ever.

Wonderful experience in purchasing my LX570 at Rt 10. Jose in Sales & Juan in Finance made sure that we achieved a win/win deal with great emphasis on customer satisfaction & quality. Nick was patient & very helpful in teaching me about the extensive controls & functions on this vehicle. I can highly recommend both the LX570 and the Lexus of Route 10 Dealership.