Skip to main content

Lexus of Route 10

(731 reviews)
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Route 10 from DealerRater.

Want to share your experience with this dealership?

Write a review

I bought a new truck at Route 10 Lexus. I did my...

I bought a new truck at Route 10 Lexus. I did my research, found the color combination that I wanted in there inventory and told them what I was willing to pay. We settled on a price that was very close to what I had asked for. Very happy with the overall experience and service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very smooth and easy transaction. Went there to buy a...

Very smooth and easy transaction. Went there to buy a used car, but I ended up going home with a new one. Happy so far. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying used car

The facilities are very nice as would be expected for a Lexus dealership. The buying process was improved by the lower than normal "extras" fee, e.g. not charging me to clean and prep car. There was little back and forth from the Manager to make the deal.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Greg, Thank you for taking the time to share your positive thoughts about our dealership. We welcome feedback about our facilities and staff members, and we are grateful that you enjoyed your visit and experience. Thank you again! Brad Vaill Guest Relations Director Lexus of Route 10 973-319-3254

Warnock was the only Lexus dealer with whom I...

Warnock was the only Lexus dealer with whom I communicated that was not pushy or even aggressive about getting my business. They were very fair about pricing. Both of these factors combined to justify my traveling some distance from my home for this purchase. I am very glad that I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Don and Sean were very polite, friendly and professional....

Don and Sean were very polite, friendly and professional. We came to an agreement, on price, relatively quickly and, once the deal was finalized, the business manager was very thorough and expeditious. Sean went over the basic car operation, quickly ran through the various manuals and offered further consultation, if necessary. A pleasant experience and I would recommend the dealership to others.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I recently purchased a Certified Pre-owned Lexus ES 350....

I recently purchased a Certified Pre-owned Lexus ES 350. This dealer was very attentive to my needs, from the first email contact with Don Nardone, the internet sales manager, to the delivery of my car by sales manager John Southard. I had been checking out other Lexus dealers for my purchase, but was able to arrive at a deal that I was very happy with. I felt this dealer was very honest and flexible in coming up with a deal that worked for everyone. Thanks Warnock Lexus Sincerely Joe Silberberg

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly recetionest, wonderful internet sales manager,...

Friendly recetionest, wonderful internet sales manager, very experienced senior sales consultant and nice car, blend it together , makes me to come back again. (thsi is my fifth car fron Warnock Lexus).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I began to shop locally for a new Lexus. Most...

I began to shop locally for a new Lexus. Most dealerships wanted to overcharge so they could take advantage of the limited availability of the vehicle that I wanted to purchase. I also used the Costco Auto Buying program to try a pre-negotiated price but even this price more than I wanted to pay. I searched the internet and found the vehicle I wanted in stock at Warnock Lexus about 75 miles away. Don Nardone worked with me via e-mail and quickly responded with a price that beat the Costo Auto Buying program. Once the deal was made, Carl Braunschwager managed the deal and delivered the vehicle. Both Don and Carl were pleasant and easy to work with. This is the first time I purchased a car that the dealership did not try to sell me anything that I did not want. No pressues, no hassles, no problems. Thanks to Don, I am now enjoying my new Lexus. I would recommend Warnock Lexus to anyone. It was worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great car, great price, no hassles, no games etc. All in...

Great car, great price, no hassles, no games etc. All in all a very quick, easy and very fair deal and btw car was delivered in great condition and quickly. My salesman also picked me up at home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was surprised by the bad reviews for this dealer. We've...

I was surprised by the bad reviews for this dealer. We've bought two cars from them and have had three serviced here for many years. One of our cars has over 110K miles on it. Although the service is expensive, I have always found the entire staff very friendly and extremely helpful. We've never had a bad experience with them at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.