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BMW Of Springfield

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (194 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–8:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed 7:00am–12:00pm

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (194 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Recall

I visited BMW of Springfield for the recall issue. Very quick and prompt service, excellent loaner program and attentive service staff. All issues were resolved promptly and satisfactorily.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Service

Excellent service department, staff and service advisers. They do an excellent job with servicing, repairing my vehicle and do it in a timely manner. I recommend this dealership to all my friends and co-workers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Reggie, we are very happy to have provided you with such a positive experience! Reggie, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Springfield!

Satisfied Client ,customer for life

As always Tino,Jacob and marco service tech were very professional in answering all my questions and concerns an after being a client for 20yrs i still respect their judgement in requested repairs Laracuente colonia ,nj.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Laracuente Pedro, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Springfield!

Mrs w

I have bought several cars from this agency and will continue to do so. The service and personal attention are wonderful. Also the environment is friendly and comfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Helaine W, we are glad we could help!

Service Advisor

Mikael, my service advisor was excellent. Very efficient and knowledgeable while keeping me informed along the way. Couldn’t have asked for a better experience! Will definitely ask for him going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sandy M., we're happy you found our staff to be so supportive during your experience here at BMW of Springfield. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Kevin P.

Ray was wonderful to work with. Truly helpful. Went to great lengths to get us the car we wanted, even though it was unavailable for order.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Springfield! If you have any further questions, please give us a call. We're always happy to help!

Great service

Great service and people everyone was very prompt and in point and quick and great hospitality and the car service to my car was great and prompt as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Tracey Brown, we're happy to hear you had such a positive experience with our team!

Excellent used car

I got a used car in Excellent conditions, and a fair price! The sales rep Mr Dallah is very professional and help me get the best fit for my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Diane! We're so happy we were able to help you out. Please let us know if there is anything else we can do for you!

Service

Just bought my 3rd BMW and keep coming back to BMW of Springfield because of Jacob who's been taking care of me for many years...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Joe Alagna, thank you for taking the time to leave a review for us at BMW of Springfield. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Satisfied Lease Customer for over 8 years.

I love everything about this dealership. The employees are amazingly professional and kind. I always feel welcoming and like a celebrity walking in and out. Lol..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Carline Dupont, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Springfield.