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Route 23 Automall

(421 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (866) 592-9125 (866) 592-9125
Used (888) 820-6550 (888) 820-6550
Service (866) 502-8953 (866) 502-8953

Reviews

(421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 23 Automall from DealerRater.

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Comfortable car buying experience!

30 years buying Fords but first time with this dealer. Great leasing experience. No pressure, kind staff. Very happy with my new 2017 white gold Escape!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rt 23 Nissan auto

I had a great experience here. No pressure and all of my concerns were addressed promptly and courteously. We made a great deal and the staff was very pleasant to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tom it was nice to meet you. Good luck with the new car.

Bait and Switch

I purchased a used vehicle from this dealership. It was the worst experience I have ever had and I will NEVER step foot in this establishment again. They use a Bait-and-Switch tactic to lure you in then hit you with other expenses. Maybe the owner, Scott Barna, should be more concerned about his business than he is about trying to be an actor on his tv commercials.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nissan Rogue lease

This is the 3rd time I have leased a Nissan from Route 23 Automall. Mike Voorhees was very knowledgeable & helpful in finding a vehicle that fit my needs and was within my budget. I'm very pleased with the Nissan Rogue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nancy Thank you for your continued relationship with us, here a Route 23 Automall.

Complete satisfaction!

I would like to thank Mr. Steve Secor and Lenny Federici for a wonderful experience today . My daughter and I came in were treated with kindness and respect from both gentlemen . We leased a Ford Fusion . We walked away with complete satisfaction and an overall great feeling of genuine care for our needs in finding a car. G. Cortese

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

Great experience! Ask for Richardo. It was a pleasure doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Jonathan.

Purchase of used Ford F150

I found the Ford F-150 on Ford's certified pre owned website. It had everything I was looking for, a pre owned F 150 with very low mileage. The price had been lowered several times and was within my budget, so I took a ride to have a look at it. Rick, the salesman, was very nice, very knowledgable and took me for a test ride. I loved the car, we finalized the deal the next day and Ford credit gave me a loan, all within 48 hours. I had a great experience there and would highly recommend anyone using them as a dealer. When I had the truck for 1 week, there was an issue with the air conditioner, they fixed it promptly and did not charge me anything. A great organization, go there for your next purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great price with low miles

Found a car on their website that I was very interested. Compared to other cars on the market at the time I felt like it was a good deal. They gave me a break on price as well. Carlos has helped us a lot. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Leased A 2016 Ford Explorer

I recently traded in my 2008 Honda Civic and leased a new 2016 Explorer XLT. My salesman Rick was a pleasure to work with. The initial trade in price for my Civic was pretty low but Rick was willing to work with me to get where I needed to be with both the trade in and the monthly payments on the lease. I would recommend Rt. 23 Automall and Rick specifically to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

SERVICE DEPT. NEEDS TO LEARN HOW TO FIX CARS !!

Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the serv. mgr and the owner, who is very rude to cash cust. appar. telling me i was wearing on him after 2 1/2 years of trying to get all of my car fixed. finally put me off just long enough that I could not put a lemon law on my vehicle and the brakes could not be warrantied. . The owner did express to me that it cost him a lot of money when my car was there for service. Still waiting for their serv. mgr. to call me back, it been 5 months and I had to go to a private garage to get my brakes, rotors and a caliper and pay $500, because of Rte. 23's pathetic treatment of customers, and inability to find the problem but find one's that didn't even exist, fixed which Rt. 23 Auto mall serv. dept. shaved my rotors 3 TIMES and when my mechanic showed me the pic of the problem brake ....I WAS COMPLETELY BAFFLED BY RT. 23 AUTOMALL'S SERVICE INCOMPETENCE !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.