Route 23 Automall

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
161 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 25, 2019

    I had been warned about this dealership, but stupidly tried to buy a car there anyway. Please don't waste your time, the salesmen are rude and untrustworthy...even... for car salesmen. I'm guessing there will be new ownership soon, incompetence doesn't bode well for the bottom line.

    1.0 out of 5
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    Not Applicable
    Quality of Repair
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Eric, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning ...more about what exactly caused you to feel this way. Please reach out to our General Manager, Solomon Faizi at 973-838-0800 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    March 19, 2019

    Amazing customer service and family environment!! Bought my new expedition here and couldn’t be happier!!! Love this place and will definitely be a repeat... customer!! Thanks again !!!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michelle, your comments keep us motivated and working hard for all our guests! We hope you continue to choose Route 23 Auto Mall, LLC for all your veh...icle needs! Take care!

  • August 10, 2018

    This was the eighth vehicle purchase made by us, or another family member, at our urging. Every time we visit Route 23 Auto Mall, we are greeted in a very... warm and friendly manner. We are then free to peruse the showroom, always a salesman, unobtrusively near by, happy to answer questions and point out options. We never have any qualms recommending their fine sales team to friends and family!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    March 8, 2019

    UPDATE: After the dealership saw my review they called me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager,... accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way. He needs to find a different job. =========== BEWARE! I purchased a used vehicle with a 30 day dealer warranty from this dealership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection company and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me

    1.0 out of 5
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    Quality of Repair
    3.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    March 7, 2019

    UPDATE: After leaving the review below, the dealer contacted me. Rather than their first concern being to fix the situation, Solomon Faizi, the General... Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way to a customer. He definitely needs a different job. REVIEW: I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    March 6, 2019

    I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days,... I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

    1.0 out of 5
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    Not Applicable
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    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Kristina, thank you for taking the time to leave us this feedback. Here at Route 23 Auto Mall, we pride ourselves on providing exceptional service, so... we are disappointed to hear that your experience with us may have been anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to our Used Car Sales Manager, Jason Mckeown, at 973-838-0800 at your earliest convenience. He would like to address your issue as soon as possible.

  • 5.0 out of 5
    March 4, 2019

    They’re pricing is fair in their cars are good they stand behind their product. The people are kind and accommodating. I would recommend them to any of... my friends or family!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Diane, thank you so much for your positive comments about Route 23 Auto Mall, LLC! If you ever need anything else from us, please feel free to give... us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    January 9, 2019

    So disappointed when I went to look at a 2016 Ford Explorer Sport (CPO). The stench of cigars in the vehicle was overwhelming. The salesman offered to... run it through an oxidation machine "again" (so clearly that was tried once before and did NOT work). There were hidden fees and costs as well. Lucky for me and not for them, I purchased the same vehicle with less miles and for less money in NY. Horrible experience overall.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Route 23 Au...to Mall, LLC. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our customers? comments seriously so we hope that you?ll give us a call at (866) 838-0800 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    December 18, 2018

    I had an awesome experience on car shopping in Route 23 Auto Mall. Which was referred by my brother Chris, the general manager Solomon Faizi has help me... in so many unworldly ways to find the right fit vehicle that is affordable for me and my family! I'm very happy with my purchase....I recommend anyone to come visit Route 23 Auto Mall. You're f***ing awesome! Thank you again Solomon Faizi, also Yusuf Rimawi and the staff!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this.

  • 1.0 out of 5
    October 24, 2018

    I had a nice convo with a saleswoman on Tuesday and said i would be in on Wednesday to look for a vehicle. She said she would not be there Wednesday and... i shpuld ask for Jason. I arrived Wednesday at 6 pm. When i walked in two men at the counter looked at me like i had two heads and with smirks on their faces asked if i wanted something. I asked for Jason, they said “go sit over there”. After waiting over 20 minutes without a word from anybody (another customer came in after me and was offered water or a soft drink) i left. Went up the road to Nissan and bought a new Rouge. I was greeted there with a smile and helped right away. The rudeness and unwelcomed feeling i got from Rt 23 Automall was both unprofessional and insulting.

    1.0 out of 5
    Customer Service
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    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Barbara we are sorry to hear about your experience. I would like to talk further with you. We are committed to giving our customer a great experience ...while here at Route 23 Automall. I will be e-mailing you my information. looking forward to hearing from you in person. I know you bought a Nissan already but I want you to know your next experience here at the Automall will be a positive one.Thank you for your review.

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