Reviews

4.4 out of 5 4.4
153 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 24, 2018

    I had a nice convo with a saleswoman on Tuesday and said i would be in on Wednesday to look for a vehicle. She said she would not be there Wednesday and... i shpuld ask for Jason. I arrived Wednesday at 6 pm. When i walked in two men at the counter looked at me like i had two heads and with smirks on their faces asked if i wanted something. I asked for Jason, they said “go sit over there”. After waiting over 20 minutes without a word from anybody (another customer came in after me and was offered water or a soft drink) i left. Went up the road to Nissan and bought a new Rouge. I was greeted there with a smile and helped right away. The rudeness and unwelcomed feeling i got from Rt 23 Automall was both unprofessional and insulting.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Barbara we are sorry to hear about your experience. I would like to talk further with you. We are committed to giving our customer a great experience ...while here at Route 23 Automall. I will be e-mailing you my information. looking forward to hearing from you in person. I know you bought a Nissan already but I want you to know your next experience here at the Automall will be a positive one.Thank you for your review.

  • 1.0 out of 5
    September 1, 2018

    The price on line is not real they try to add 2 additional fees and no price on the sticker they should be reported what a joke.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Janice sorry if you did not have a favorable visit. If you would like to contact me Steven Secor customer care manager.973-838-0800 ext 200. Thank you... For your review.

  • August 10, 2018

    This was the eighth vehicle purchase made by us, or another family member, at our urging. Every time we visit Route 23 Auto Mall, we are greeted in a very... warm and friendly manner. We are then free to peruse the showroom, always a salesman, unobtrusively near by, happy to answer questions and point out options. We never have any qualms recommending their fine sales team to friends and family!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    August 7, 2018

    Rt 23 Ford have the best people from start to Finish. The main reason I bring my truck to RT 23 Ford is Patti McNamara, She goes out of her way to make... sure repairs are worry free. She kept me up to date on the whole process during the repair of my Truck. She even called me after hours so she had time to explain what was going on with my truck. She really knows how to take care of the customers. THANKS PATTI !!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Michael, thank you for taking the time to leave us your response to Patti's outstanding customer service! If there is anything else we can ...do to assist you, please let us know! Take care!

  • 5.0 out of 5
    August 3, 2018

    Chris from service was excellent and the team when I received my loaner car. Chris from service is knowledgeable in what he does

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    John, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! ...Safe travels!

  • 5.0 out of 5
    July 24, 2018

    Bought a car from this dealer and i love it. The people were professionals and didn't BS with me. Got a great price and they even helped me find a... lower interest rate than what my own bank gave me. I reccomend this dealer to anyone. Lance was a great sales man.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests! If you have any additional questions about your new vehicle, we will be more than... happy to assist you! Safe travels!

  • 5.0 out of 5
    July 12, 2018

    Our Service Manager Patty was able to get us a next day appointment since our car had been overheating. The service team was able to fix the problem with... minimal cost. We've always had a great experience at this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Anthony, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe tra...vels!

  • 4.0 out of 5
    June 28, 2018

    Always friendly service HOWEVER this trip would not have been necessary if the people in the Quick Lane did not point out a problem that was non existent)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!

  • 5.0 out of 5
    June 18, 2018

    Service at Rt 23 Automall is excellent. They do a great job at a great price. The Quick Lane is just that quick and thorough. I highly recommend this... dealer for all your auto needs. They also have a great body shop.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joseph A Vesce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any a...dditional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    June 15, 2018

    Love your dealership and service. Patricia McNamara in service is the best. She is courteous efficient and knowledgeable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Guerino, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or que...stions, we will be more than happy to assist you! Safe travels!

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Route 23 Automall

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