Route 23 Automall

4.3
(162 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
(973) 838-0800 (973) 838-0800

Inventory

See all 70 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2009.
Only at 23 AUTOMALL will you be able to find a vast selection of the hottest selling and hard to find Fords and Certified Preowned vehicles in the area! On Rt 23 close to 2871780 & 46. Our Mission is to be here for YOU for all of your automotive needs. With our award winning Sales and Service Department Body Shop Rental Dept. and 23 minute or less oil changes in the Quick Lane you can get it all at the Mall! Our goal is your 100% satisfaction. Still not convinced? Call 866-838-0800 or E-mail ssecor@23automall.com and ask about our $5000 Guarantee
Service Builds Sales and Customers for life.

Service center

Phone number (973) 838-0800

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.3
(162 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

Always dependable impeccable service

Always a great experience with Rt 23 automall. Loving my new Edge.

Dealer response

Hi Ashley, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

1.0

Terrible, horrible, no good, very bad dealership

I had been warned about this dealership, but stupidly tried to buy a car there anyway. Please don't waste your time, the salesmen are rude and untrustworthy...even for car salesmen. I'm guessing there will be new ownership soon, incompetence doesn't bode well for the bottom line.

Dealer response

Eric, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please reach out to our General Manager, Solomon Faizi at 973-838-0800 and we will do our best to make this better. We hope to hear from you soon.

1.0

BEWARE

UPDATE: After the dealership saw my review they called me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way. He needs to find a different job. =========== BEWARE! I purchased a used vehicle with a 30 day dealer warranty from this dealership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection company and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me

1.7

BEWARE

UPDATE: After leaving the review below, the dealer contacted me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way to a customer. He definitely needs a different job. REVIEW: I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

5.0

Bought my new expedition from this store!!

Amazing customer service and family environment!! Bought my new expedition here and couldn’t be happier!!! Love this place and will definitely be a repeat customer!! Thanks again !!!

Dealer response

Michelle, your comments keep us motivated and working hard for all our guests! We hope you continue to choose Route 23 Auto Mall, LLC for all your vehicle needs! Take care!

1.7

BEWARE

I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me.

Dealer response

Kristina, thank you for taking the time to leave us this feedback. Here at Route 23 Auto Mall, we pride ourselves on providing exceptional service, so we are disappointed to hear that your experience with us may have been anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to our Used Car Sales Manager, Jason Mckeown, at 973-838-0800 at your earliest convenience. He would like to address your issue as soon as possible.

5.0

2014 Ford escape

They’re pricing is fair in their cars are good they stand behind their product. The people are kind and accommodating. I would recommend them to any of my friends or family!

Dealer response

Hi Diane, thank you so much for your positive comments about Route 23 Auto Mall, LLC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1.0

Absolutely horrible experience

So disappointed when I went to look at a 2016 Ford Explorer Sport (CPO). The stench of cigars in the vehicle was overwhelming. The salesman offered to run it through an oxidation machine "again" (so clearly that was tried once before and did NOT work). There were hidden fees and costs as well. Lucky for me and not for them, I purchased the same vehicle with less miles and for less money in NY. Horrible experience overall.

Dealer response

Mary, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Route 23 Auto Mall, LLC. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our customers? comments seriously so we hope that you?ll give us a call at (866) 838-0800 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

5.0

2018 Ford Escape

I had an awesome experience on car shopping in Route 23 Auto Mall. Which was referred by my brother Chris, the general manager Solomon Faizi has help me in so many unworldly ways to find the right fit vehicle that is affordable for me and my family! I'm very happy with my purchase....I recommend anyone to come visit Route 23 Auto Mall. You're f***ing awesome! Thank you again Solomon Faizi, also Yusuf Rimawi and the staff!

Dealer response

We really appreciate you taking the time to leave us feedback on your visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

1.0

Will never recommend

I had a nice convo with a saleswoman on Tuesday and said i would be in on Wednesday to look for a vehicle. She said she would not be there Wednesday and i shpuld ask for Jason. I arrived Wednesday at 6 pm. When i walked in two men at the counter looked at me like i had two heads and with smirks on their faces asked if i wanted something. I asked for Jason, they said “go sit over there”. After waiting over 20 minutes without a word from anybody (another customer came in after me and was offered water or a soft drink) i left. Went up the road to Nissan and bought a new Rouge. I was greeted there with a smile and helped right away. The rudeness and unwelcomed feeling i got from Rt 23 Automall was both unprofessional and insulting.

Dealer response

Barbara we are sorry to hear about your experience. I would like to talk further with you. We are committed to giving our customer a great experience while here at Route 23 Automall. I will be e-mailing you my information. looking forward to hearing from you in person. I know you bought a Nissan already but I want you to know your next experience here at the Automall will be a positive one.Thank you for your review.

Read all 162 reviews