Joe Heidt Motors

I couldn't ask for a better experience. Rob M provided great service and answered all of my questions since I am new to purchasing/leasing a car. He was willing to listen to my concerns and worked with me accordingly. With the help of Rob M, I was able to get a great deal through the Recent Graduate Program on a 2014 VW Golf lease. The process was quick and painless: less than 1 hour! Rob M showed me my options out on the lot and let me test drive the 2014 VW Golf that I ended up signing off on. Regarding the paperwork with Finance, Mike was also a pleasure to work with. He followed-up very quickly and responded to my calls/emails promptly. Mike was willing to fax me a check-list of documents I needed to send him and went over my lease contract in detail and in a timely manner. Overall, I had a pleasant experience. I would definitely recommend Rob M at Joe Heidt dealership. As a matter of fact, I plan on going back after my 2014 VW Golf lease is over to lease another VW.

Rob in sales is AWESOME! He was very thorough with everything from paperwork to teaching me the sound system.

Rob Menguan was a pleasure to work with and really made the experience of buying a car much easier. Rob worked with me to get a great deal on the car and was there to help me throughout the entire process, from end to end. I would highly recommend Rob and Joe Heidt VW to anyone looking for a new car and a simplified buying experience.

Rob Menguan was a pleasure to work with. He was very pleasant, not pushy and extremely patient with us.

Rob made our car buying experience a pleasure. As you know, buying a car can he a very stressful experience. We appreciate your style, service, and attention to detail. -Peter Seminara

Rob was a great help on assisting me on finding a car for my taste and budget. Although I did not end up purchasing one due to a personal situation, he was very knowledgeable about the cars in their lot and very courteous and helpful. He tried everything and more with his manager to get me what I was looking for but at the end, it just wasn't possible for me to purchase one at that moment. I would definitely recommend others to go to this dealership for a car in future. Thank you!

I was in the market for a new or used VW Touareg and ended up at Joe Heidt Motors. I am not one for pushy sales associates,I like to browse. When I was ready to make a move I stumbled upon the best kept secret on the lot! His name is Robert Menguan. I felt like I was buying the car from a friend. He spent tones of time with me comparing the new and used SUVs on the lot. We went on more then one test drive so I could do a side by side comparisons. FYI his route for his test drives is amazing! I never felt rushed at any point throughout the entire experience. In short Robert is not a "car sales man" but more of a "concierge" ushering you through the process painlessly. I would, and will alway recommend Robert to all of my friends.

Traveling back home to Washington DC, I experienced a warning light issue with my 2012 Passat. I drove into Joe Heidt VW, unannounced, and asked if they could help at 12:05pm yesterday. From the very first gentleman I spoke with at the service desk, Joe Fallivene to the gentleman who delivered my car to me after it was checked out and fixed, Dennis Benedito, I was treated with top notch customer service. Mind you, I am not a customer of the dealership and they knew this and still managed to go over and above to help and get my car back to me in exactly 20 minutes and get me on the road back home! If that's not A1 Five Star service, nothing is. I would highly recommend doing business with these folks. It's situations like this that keep customers coming back! Great job and thank you!

My experience with Joe Heidt Motors and Patrick Sorey has been phenomenal. I've leased cars all my life, and I think this experience tops them all. Patrick spoke to us like a friend and really made sure we knew all ins and outs of the Jetta GLI. He was so sincere, very respectful and well versed in all the vehicles on the floor. Not at all pushy like I've experienced with others in the past, and he was so kind to offer his assistance, no matter how big or small, throughout the duration of my lease. I would for sure recommend calling or visiting him at this dealership if interested in buying or leasing a new car. We also worked with Mike DeNardo with financing and he too was a great employee - very calm, and knowledgeable in the work he was doing. A fantastic dealership with fantastic employees.

Absolutely do not use this dealer. Do yourself a big favor and avoid this dealership. If you ever have any contact with Tom the service manager, don't ever believe anything he says. He has no customer skills and will point blank lie to your face. My car was damaged by one of their backyard mechanics. The paint was chipped on the door and no one told me, and they were hoping that I didn't see it when leaving. The second rate paint shop that they use (Exclusive in Ramsey) left a noticeable difference in paint tone. Lousy paint job, lousy service from both. DON'T USE THEM !!