BMW of Ramsey

My experience at BMW of Ramsey was absolutely horrendous. The client advisor Damion Lawrence and his manager Tim were both disrespectful and dishonest. The price of the vehicle shown on their website clearly states that it includes all charges and fees except tax, title, registration, and document fee of $899. When the price was presented to me after the test drive, it included thousands of dollars in extra fees and add-ons that came out of nowhere. When questioned about the charges, rather than providing a rational response, I was given hostility and excuses. I was told that I just didn't understand how the car industry works and that this is just how it's done. Their positive google reviews are in no way representative of my time at BMW of Ramsey. Stay away!

I am having a difficult time understanding how this dealer has received so many 5 star ratings. The service department is consistently inundated with people, no one answers the phone or responds to the text system set up. There is no clear procedure after they take your car. You walk into a large space with people mundanely typing and shuffling papers. There is no sense of welcome or eagerness to help. Approaching any agent appears as if you're interrupting them. This has been a consistent problem. But, I can't mention it in reviews after service because it will adversely impact the agent- when in reality, this is a dealership and frankly, a culture problem within service. My repair was not conducted on site because it was insurance related, so my car needed to be brought elsewhere. This was never disclosed to me. Communication about the process was subpar. Phone calls went unanswered and so did the "text system" with the body shop. The leasing process feels pressure filled- Dwayne in particular seemed more concerned about the sale then the customer. I've had 2 leases through them, My first advisor, Lori, left the dealership, but I decided to stay for another lease. I guess it was out of pure hope things would be just as professional and easy.... the joke's on me. My lease is now up and I'll be going to another dealership for my next BMW lease. Beware folks, you're leasing or buying a high end product. You deserve high end service, respect, and to be heard and felt welcome and comfortable with the investment you're about to make. In my summation, this dealership which once was a pinnacle, has seem to have lost it's way.

In late February 2024 I purchased an X4, by May the car needed repairs and as of today, AUGUST 16, the car is still with Ramsey in the repair shop! I was told SEVERAL times the parts are on the way but three months is a long time to wait on parts! They are liars and I will never purchase another car from them, EVER!

Horrible experience at this dealership! Sold me a certified vehicle without inspecting it! It cost me 10 hours and gas money to drive 100 miles each way to return the car for repairs and they never fixed it all despite numerous calls advising what was wrong! My friend has purchased several BMWs and was shocked at the horrible service at this dealership. Just an awful experience! 🤬

Damion Lawrence was excellent throughout the process. Clear and transparent about Documents and other requirements, and never over committed. Also, what I appreciated the most was that Damion valued my time as much as I do. He booked me for a set time/date to finalize documents, and I was in and out in 1.5 hours. Thank you, much appreciated 🙏🏽

Jim sincerely cares about the customers. Wonderful to work with, goes above and beyond! I feel fortunate to have both Jim and Anna at BMW of Ramsey!

Wonderful sales people and lots of vehicle choices, especially CPO BMW X5. Highly highly recommended.

Horrible. Do yourself a favor and don’t go to this dealership. Never did tuneup on vehicle and said they did. Have pictures to prove and they don’t care. Disgraceful.

I'm Gustavo Woltmann.My family got 2nd car. Veronica Chicas efficiently sealed the deal without any unnecessary delays. When it came to delivery, we experienced a smooth process with no unexpected surprises. Dan provided an excellent demonstration of the car, displaying great patience throughout. Thanks to Veronica, our overall experience was outstanding!

Sales guy was nice enough, friendly even. Tried to negotiate a fair deal, they offered 30% of KBB. Had to laugh. Thrn they added on $400 for xx nitrogen filled tires, $400 for perma plate (whatever the heck that was) and tripled usual charge for doc fees Sorry, not paying $2k for charges for nothing. They wouldn't waive them, I waved bye.