Chrysler Dodge Jeep RAM of Paramus

Nice dealership with friendly salespeople. I dealt with salesman Monty who was great. He literally tried everything possible to get me the car I wanted. Of course this would not have been possible without management (Jose B and Jason M). After some negotiations I was given a reasonable monthly amount for my Jeep. No other dealership gave me that amount. This dealership really truly helps you get the car you want at a very reasonable price. This is what customer satisfaction is all about and this dealership with the above listed individuals made it happen:)

This dealership has to be the worst out there l. I've heard many bad things about this specific dealer ship and they are actually true. How is it that as a customer I pay for warranties and all and they can't even offer a loaner, or let me know what they'll have one available. Horrible service and they don't even follow up to let you know how your car is, yet they claim to provide excellent customer service. DO NOT GO TO THEM!!!!!!!!! Horrible and will never recommend this place. My name is James Washington and this dealership is horrible !!

it was my first time leasing a Car and it went very smooth... they work with me to find me the best deal and the experience was great. Thank You Guys

I have experienced purchasing a vehicle in the pass and always felt pressured and harassed. I was taken care of by Rick Hoyen and Jose Bustamante and I was comfortable being there, did not feel pressured or harassed and they we willing to work with me. Professional and entertaining. It was business however, they also became personal and real. It was not all about making the sale.

Paid for 5 tire rotations that they never completed and now need new tires cause I've never had a tire rotation. Go figure right.

Awesome experience in buying, very friendly. I went to different state after purchasing the car and they shipped my new plates to new address. Every thing went very smooth regarding car registration and buying experience.

Bought there 2011 Jeep Patriot. First they screwed the payment. I went there with full amount, intended to pay in full, not to take any loans. They depleted my bank account with a wrong charge and forced me to take a loan - which affected my credit history. The Jeep I bought had several defects, one of which - throttle control, caused the car stall on a highway, almost causing an accident. I brought it back for repairs - they returned it next day stating everything was fixed. That evening car stalled on highway again, forcing police to arrive and me calling AAA for towing (when I called roadside assistance that dealership provided - IT WAS CLOSED, because it works only Mo-Fri, 8am - 6pm). Other defects included deployed headrests (like the car was in a collision) and missing lever to adjust driver seat height. I won't be surprised when I find more. This is a Jeep for God sake, bought at a JEEP dealership! And I can't trust neither car nor repair services anymore. Not to mention sales - they STILL didn't return the $14,000 they charged wrongly form my account. And now they are in dispute with my bank over returning that charge (thank you Bank of America for providing temporary credit for the duration). Also - even though they sold me full coverage (including rental and roadside assistance) I am still not reimbursed for Hertz rental I was forced to take and AAA towing which I was forced to use (I didn't even mention to them train fare and Uber charges I had to pay as well - don't want any more complications, I'd rather bite the bullet). Avoid them. Like a fire.

Went to Chrysler Jeep Dodge of Paramus and I couldn't be happier. From the moment my wife and I walked in we were met with friendly customer service and the staff made us feel at home. Our sales person Valentine Robinson was great! He was very friendly and personable with us and our 2 years old son. He worked with us until we were completely comfortable and satisfied with our purchase. Sales manager Jose Bustamante was also very helpful and friendly with us and he also ensured we were satisfied with our purchase.

I hope if you are considering either purchasing or having your car serviced at Jeep Paramus that you get to read my experience before you do. This dealership service department is so horrendous, I am currently exploring legal action. They damaged my bumper cover when replacing a headlight. They pulled the bumper cover without removing a 10mm bolt on the wheel well, tearing the hole where the bolt sits. They replaced the headlight and besides this damage, they did not replace rivets, plus damaged the fender molding and bumper tabs. I took it for an unrelated issue, and told them to please fix the bumper since they had not done so, even though Vivian Perez promised they would twice before. The bumper does not sit flush/aligned now with permanent damage to the bumper cover and fender moldings. What they did is straight out of a gangster movie... They put a dent on the bumper and scratched it to simulate a collision and blamed the damage to it. Yes you are reading this... What they don't understand is by their actions, there are over 30 people in my company that would never consider not even doing business with them, but purchasing a Jeep as well. Not to mention those that will read about my experience on this website.

You will find the answers you are looking for when purchasing a car. A bit pushy when trying to convince you to go into the dealership but hey that's their job. The information provided was transparent and honest. Thumbs up! :)