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Chrysler Dodge Jeep RAM of Paramus

(1,334 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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did not want my business

filled out a "Build your Jeep" at Jeep.com and submitted it to this dealership. They auto replied that they received my request within minutes and that someone would contact me shortly to discuss my request. No one ever reached out to me via phone or email. When i emailed the GM Dean Redmond as per the auto response for further assistance, i received an email reply from Marilyn, she stated that Dean was not in, and she could help me. Marilyn checked all the contact records and then stated to me that numerous attempts to reach me we're tried. She wanted to know why i was not still interested in purchasing an SRT, when i was only interested in purchasing a Laredo. I also left the GM, Dean Redmond phone messages, he never took my call, never returned my call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best buying experience!!

Kelvis was amazing at helping me find the exact Grand Cherokee that I wanted! He made the nightmare of buying a new car very easy! Jesse in finance was the best!! He explained everything thing to me and made signing all those a breeze! Thanks to those two I am very very satisfied with my new Jeep!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear Kelvis and Jesse were so helpful. Thanks for choose us! - Chrysler Dodge Jeep of Paramus

Experience was Excellent

I was so happy with the exceptional experience in purchasing my Jeep Cherokee. Ralph greeted me at the door with a smile and wonderful manners. The entire purchased process continued as the greeting at the door and he took care of each step with patience. I was introduced to Danny (a manager) who was also an amazing personality with a wealth of knowledge on vehicles and really went out of his way to help me feel comfortable with my decision. The did the best they could with my purchase. I was upside down in a previous purchase and they help me solve the issue. What I expect to be a long terrible ordeal turned into a truly amazing experience... Thank you so much! Augie in finance was terrific

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! Enjoy your Jeep Cherokee! - Chrysler Dodge Jeep of Paramus

Best experience by far!!

This was the best experience I have had at a dealership ever. Very helpful with what I was looking for and met all my needs. Great service and helped me get the vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Rich, Thanks for choose us! Come back anytime. Enjoy your new vehicle. - Chrysler Dodge Jeep of Paramus

2015 Jeep Grand Cherokee

I had an amazing experience purchasing my brand new 2015 Jeep Grand Cherokee limited. Jose Bustamante and Kelvis Vizcaino did everything in their power to work within my budget. They are very knowledgeable about the vehicles they have. I would highly recommend purchasing a vehicle from them. I got a great deal and look forward to doing business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Alvin, Thanks for the review and thanks for choosing us! Come back anytime and enjoy your brand new 2015 Jeep Grand Cherokee! - Chrysler Dodge Jeep Ram of Paramus

great deal

I had an amazing experience purchasing my brand new 2015 Jeep Grand Cherokee limited. Jose Bustamante and Kelvis Vizcaino did everything in their power to work within my budget. They are very knowledgeable about the vehicles they have. I would highly recommend purchasing a vehicle from them. I got a great deal and look forward to doing business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for all the five stars! Enjoy your 2015 Jeep Grand Cherokee! - Chrysler Dodge Jeep of Paramus

Service

I had some issues with the radio and connection to Sirius in my brand new car. The supervising manager Dean Redmond squared it away. The service staff was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent purchasing Experience

I can't say enough good things regarding my recent purchase experience at CDJR of Paramus. From the moment I first walked in the door Ali made me feel right at home. He was extremely helpful in getting me what I wanted and getting at the price I wanted. Through out the process he was available when ever I needed him to help answer any questions or concerns I had. I would highly recommend purchasing a vehicle here and I'm sure I will be back. Thanks Ali!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Scott, Thank you for this five star review. It's great to hear that Ali made you feel at home. We look forward to seeing you again! - Chrysler Dodge Jeep of Paramus

Excellent Buying Experience

What an excellent purchasing experience at CDJ of Paramus. From the minute I first walked in the door, Ali greeted me I took care of all my needs and any concerns. He went out of his way to make sure I got exactly what I wanted and at the price I wanted. I would highly recommend this dealership and highly recommend Ali as your sales specialist! I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thanks for this awesome five star review. It's great to hear how accommodating Ali was! - Chrysler Dodge Jeep of Paramus

Great experience and deal

Saleman Mike Hickey was great very attentive thru every aspect of the sale . I highly recommend this dealership to anyone looking to upgrade there lifestyle with a new or used vehicle. I can't say enough good things about Mike wish there were more people in this world like him.. Five stars all around.. From inventory to staff.. You won't be dissapointed..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you five star review. Please come by again if you need anything! - Chrysler Dodge Jeep of Paramus