Chrysler Dodge Jeep RAM of Paramus

Thank you for taking the time to write a review! We are thrilled to hear Victor and Carlos went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your new 2020 Jeep! We appreciate your positive feedback, and we are looking forward to working with you again in the future!

Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Steve Bradt Service Manager sbradt@rt4cars.com

Two points to be made after your response to my negative feedback: 1. Why is the service a manger responding? I don’t know you. I didn’t deal with you. I’m not complaining about service. I’m complaining about sales! 2. Why should I reach out to YOU after my 9 separate correspondence to your dealership have gone unanswered for SIX WEEKS! You want to “discuss” my issue and you expect me to reach out to YOU? I like this format best to continue our discussion. You just proved my point once again - non-exsistent customer service.

Hello, I'm very sorry to learn about your frustration and any inconveniences that have come from it. Unfortunately, we are unable to provide the proper assistance without you calling us or providing us with a name to look up in our records. Our Sales Team is sorry for your experience and we would all like to discuss this in order to better understand and help you. Please reach out to me at your soonest convenience. I truly appreciate your time. Best, Sylwia Kotarba Customer Satisfaction Coordinator skotarba@rt4cars.com

I told Rafael in my SEVENTH email to him that I would not be contacting him again if he did not respond back. I also told him I would have no choice but to leave negative feedback for him and your dealership so I have kept my word on both points. I also cc’d the sales GM Mr. Talmo and never heard a word from him. I’d be willing to bet that if you show Rafael this thread, he’ll know who’s posting. If he doesn’t, then his customer service skills are worse than I thought.

Thank you for the positive feedback! We are delighted to know that you had an excellent car-buying experience with us and with the help of Shahed who was personable and professional. We appreciate you recommending us!

We are super happy to know of Thomas's care and level of helpfulness. Congratulations on finding the right match! 100% customer satisfaction is something we always strive for here at Chrysler Dodge Jeep of Paramus! Thanks for your recommendations. Safe travels to you and your family!

Hello, I regret to learn about any interaction that has led to your negative impression. We strive to provide all of our guests with respectful and honest service and it is concerning that you felt otherwise. Please reach out to me so that we can address your concerns. I look forward to connecting with you. Best, Sylwia Kotarba Customer Satisfaction Coordinator skotarba@rt4cars.com

Thank you for the great review, Frank! We're glad to see that Victor's outstanding service helped you find the perfect car at the perfect price! Congratulations on your new Wrangler; please come back at any time.

Thank you so much for your feedback about the services provided. Congratulations on another truck! We appreciate your amazing rating for his. Have a great day!

Thank you for taking the time to share your wonderful car-buying experience with Raymond, Manny, and Warren! Enjoy your new ride! Don't hesitate to reach out when we can help you again down the road!

Rich is definitely an outstanding team member. Thank you so much for sharing your feedback for him. Congratulations on your vehicle! We hope you are enjoying it. If there is anything else we can do to assist, please feel free to reach out. Our team is happy to help!

Hello, Thank you for sharing your feedback. I would like the opportunity to learn more about any dissatisfaction with your experience. Please contact me when you have a moment to share more feedback. Best, Sylwia Kotarba Customer Satisfaction Coordinator skotarba@rt4cars.com