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Chrysler Dodge Jeep RAM of Paramus

(1,332 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Service Recommendation

Very professional, easy to work with. Work done in a timely manner. Will continue to bring my Jeep in for service here. and would recommend to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

great service!!

I wasn’t really sure what I was getting myself into when visiting the dealership. Leo Mora from Jeep at Paramus helped tremendously!! I will definitely keep leasing from him, thank youuuuuu!!(: 10/10!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Poor customer service

DO not come to this dealership to purchase a car or to have your car serviced. Once this dealership has your money, it's downhill. They will not return any calls and they will ignore. All of the staff are unprofessional. ALL of the staff from the owner to the receptionist.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Holly, I am troubled to learn of your disappointment with any level of communication that has left you with a negative impression. Your comments are important to us and I would like to speak with you to better address your concerns. Please contact me with your preferred contact information. Thank you. Best, DEAN REDMOND GENERAL SALES MANAGER DREDMOND@RT4CARS.COM

Very prompt service

They were very prompt in getting back to me with the problem . They heard me out and were attentive with my problem. I would recommend . Mike carbone was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know that you are satisfied with your visit. Mike will appreciate your feedback. We hope to see you again in the near future.

Peña, De Los Santos

My wife and I had a great experience at this dealership. Our sales rep Brient Guilbe and our finance rep Manny Andújar were very professional, knowledgeable and personable. We definitely recommend the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review! We appreciate your business and hope to see you again!

Bad service

My car keep showing up service shifting so I went there they said we find the problem and we gonna order it so after few days I went there to see what’s going on because no one called me to give me updates so when I went there he said we add fluid and it’s good to go !!!! Really. He went inside them he comes back to tell me the service shifting comes back so they will start again to check the problem. I didn’t let him to do it because the car was there for 4 days and now he gonna start over again so maybe it will take another week . Don’t go there find a different dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Bel, I am sorry to hear that your experience was not up to our standards! In order to address your issue please contact me promptly at my direct number: (207)712-9668. Best, Heather C. Business Development Manager (201)712-9668 direct line hcurcio@rt4cars.com

Unbelievable bad services

To the owner of the place, I rented a dodge with you in 2016. 5 months before the end of the lease, I came to the garage to see what I can do. A sales guy told me I call you back, 3 months later no news despite several calls including to the leasing department. Then I dropped back my car and discovered that some insurance that was sold to me at the beginning to protect the end of the lease we’re not active. Nice jobs guys. Last but not least, nobody updated the information about a customer that is so upset and I received an email today about changing my car despite the fact that I gave it back one month ago. Seriously you have to update few things about the commitment of your staff, there service is not at the level of the cars you sell. Kind Regards

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Armel, I regret to learn about any concerns regarding your lease for your Dodge. I take your feedback seriously and would like to connect with you about any miscommunication. At your earliest convenience, will you please reach out to me directly with your preferred contact details? Best, DEAN REDMOND GENERAL SALES MANAGER DREDMOND@RT4CARS.COM

Ram 2500

Brient made us feel as if we were family. The attention given was above and beyond. It was never about just selling a vehicle it was more about getting us into the right vehicle at the right price. Brient made that very clear. We highly recommend Brient to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We wish you the best!

Aleksey is the GO- TO GUY!

We happened to cross paths with Aleksey upon walking in and feel it couldn’t have been more meant to be. We walked in late on a Friday night but with Aleksey’s patience and professionalism you would have thought we were his first customer of the day rather than closing the place and his reason for staying late. His knowledge of cars and his ability to answer all of our questions so simply made us feel not only comfortable but equipped to make the right decision for our car buying experience. Aleksey also waited for us to finish with the finance department to wish us one final goodbye though everyone else on the floor had already gone home for the night. We truly cannot recommend and thank Aleksey enough. Aleksey, thank you for your knowledge, assistance and patience, my boyfriend and I brought my father in in hopes of finding him a great car and your truly genuine nature and care made this sometimes stressful experience a completely exciting and positive one. We can’t wait to see Aleksey for all our future cars, he truly will be our go to guy going forward! Cindy, Piero and Bobby

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for letting us know that Aleksey is going the extra mile to ensure our guests' happiness. He will be given your feedback. We appreciate your visit and recommendation. Your visit is always welcome; stop by any time.

Avoid This Dealership

I purchased a 2017 Jeep Compass on 6.22.2019 and on 7.2.2019 the Jeep stopped running. This Dealership has yet to respond and take ownership that they sold me a Jeep with a pre-existing issue. The dealership has yet to apologize and correct the issue. The dealership was more concerned about me writing reviews about thier terrible customer service. I'm still without a Jeep and had to take train to and from work all week. Please please avoid this place. They are a RIP OFF, not even the manager or owner had the decency to contact me with an apology and a solution to this horrible nightmare that I am currently experiencing..........

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Aisha, Thank you for bringing your concerns to my attention. I am sorry to learn about any disappointment in regards to the Jeep you purchased. Rest assured, your feedback is important to me and I would like to connect with you to learn more about any worries. Please provide me with your preferred contact details when you are available. I truly appreciate your time and look forward to hearing from you. Best, DEAN REDMOND GENERAL SALES MANAGER DREDMOND@RT4CARS.COM