Chrysler Dodge Jeep RAM of Paramus

The 2017 Jeep Compass would no longer start after 10 days. I had to take the train to work today along with my son who I dropped off at camp. I'm without a Jeep and I have no way to get to and from work or take my son to camp. The Jeep Dealership located in Paramus on route 4 sold me a vehicle with a pre-existing issue that they were well aware of. I had the car for only 10 days before the car would no longer start. I'm not comfortable with the dealership and there conniving ways on how they do business.

Was promised 💯 percent approval and then was told that in order to be able to apply for loan I need to give$500 deposit in which he stated is corporate policy. But they ARE LIARS I WAS APPROVED At a different Dodge dealership 2 towns away with no application Fee. Now being 10 days later still no deposit refund and all I get is the run around. Good thing I secured myself by videoing the salesman and manager while they were telling me not to worry they can beef up my income and put fictitious job title. I never would do business with them. STAY AWAY THERE LYING THIEVES

Upon arriving to the dealership, my father and I had a few trucks in mind to check out. Brient was the salesman to help us check them out and immediately there was a clear favorite. We were more pleased than expected with all of the features with the truck and the price as we moved to get more information to purchase the vehicle. We were not sure at all that we would be purchasing a car today, so we did not have all of the information and materials we needed at the moment, but Brient worked with us and helped us figure out the steps we needed while still feeling good about the purchase. After the long process of signing forms and choosing options, I was very happy to be able to drive out of the dealership with my new truck!

Above and beyond of what was expected in customer service. I will definitely recommend to family and friends! Purchased vehicle which we are extremely happy with. Thanks

Been waiting for my refund for my supposedly required app fee deposit of $500 for 5 days which they stated is your choirs by corporate when I went yesterday to pick up my check as the salesman said Monday it’s ready the salesman was supposedly not there after I contacted corporate and made a complaint and then stated that is false and there is no such deposit required to make any type of application as a call this morning and asked the salesman is Is my check for $500 ready to be picked up which I gave cash not check he told me know that I had to ask for it but I already had on Monday which she told me to come pick up Monday night so I went Tuesday morning Wednesday and now Thursday is still not ready. Scam artists

Back in August, 2018 i had leased a 2018 Jeep Grand Cherokee. I had been highly referred to this dealership from someone who had a mutual connection to the owner. Prior to going to this dealership, I went to Teterboro Jeep. I opted to go with Route 4, even though the lease price they gave me was slightly higher than Teterboro, based on recommendation alone. Upon signing the paperwork. i opted into the maintenance contract which indicated my all my recommended services were covered including oil changes. It raised my lease payment approx $20/month. i NEVER have done a maintenance contract on any lease, but opted to since it is usually the recommended thing to do. In March, a little over 6 months after leasing the vehicle, i got an email for my first service - 7500 miles or 6 months, whichever was greater. My car at the time had 6K miles, but i opted to do it, to follow procedure. When i got to the service desk, the adviser (Mike Carbone - who was literally the greatest and most patient part about this whole ordeal) told me that my service was going to be $250. I freaked. I said that i was told that my services were covered. He told me that only the oil change was covered, not the rest of what was included in the service. After back and forth, i decided to just go through with it since i was already there and had the appointment anyway. After i left, i went about my Saturday business. I pulled into the mall and black smoke shot out from my air vents. I didnt know what to do. My car had the smell of burnt rubber. I opened the hood and didnt see anything smoking, so i assumed it was excess oil from the oil change. When i left the mall, i called mike. As i was on the phone with him, oil pressure low started flashing across my screen. He told me he wasnt too worried since i had just gotten an oil change, but since they were closed the next day, Sunday, to bring it in first thing Monday, and he will have it looked at. OK - pain in the butt, but fine. 15 minutes later, i pull up to my destination, and my car was rattling. LOUD. We looked under the car, and oil was spewing out. Chrysler Towing came to pick up the truck and towed it to the dealership. I was left without a car for the weekend. Monday morning I showed up at the dealership first thing and was provided a loaner. I was told that the service tech had over tightened the plastic filter cap, which caused it to crack and that is what caused the oil to leak. I told Mike that there was no way i was bringing my car back ever again for a service to this dealership after this all happened. I called Fidelity, who my maintenance contract was through, and they told me that the dealership would have to give me a form to fill out and the check for the reimbursement would come from them. OK fine. The finance department was on "bankers hours" and since I had to be there early to get to work myself, Mike mailed me the form. I filled it out and sent it back to him immediately upon receipt and he turned it over to the finance department. This was all over the course of the first week of April. During that time i called the dealership several times and asked to speak to the General Manager, Dean. I was asked what i needed to speak to him about, and when i told the receptionist what had happened she told me that she would send over the form but i would have to speak to Cari in finance. I told her i already filled it out, but send it over to me and i will redo it again. I never received anything. After calling Cari several times and not receiving any sort of acknowledgement, response or anything of the sort, i came on this website to rate the dealer. I saw responses from Heather Curcio, and did one last ditch effort to get a response from someone before i rated anything. Heather got in touch with finance, and she had called me back to let me know what the next steps were - Rt. 4 Jeep sends the form to CCAP and then they take it from there. That was May 3rd. June 4th i emailed Cari for a follow up. No response. Followed up again on June 12th. I received a response on June 15th: "check was cashed by chrysler credit on 6/10/2019." I asked her what that meant - if i was going to be getting a check back or my monthly payments get reduced, or what.. her response: "You would have to call the bank and ask them that question, I don't know how they work or what there procedure is, I just mail them the check." I called Chrysler Capital and they told me that they have no evidence of ever receiving a check from any dealership and asked me to obtain a copy of the executed check from the dealership. At this point, June 18th, it is absolutely ridiculous that i am still dealing with this. I have sent people to the dealership, only for them to have problems and it made me look dumb. Now, it is my turn. do not ever go to this dealership to get a car. they will give you the run around. I love my jeep, but will probably head over to Verona or Teterboro next time. They lost a customer for sure, and anyone else who will give me their ears to listen.

The worst service possible. They leased me a new Cherokee at 9 PM (so with no sunlight) and I went home. The car stayed in my garage. Only 2 days after I noticed a scratch (badly covered by ink) on the front right bumper, so I went back to the dealer asking for a fix. Jerry and his 2 bosses agreed to fix it, but with a lot of questioning (they didn't trust me). The appointment was the day after and I went there, but they refused to fix it. Worst customer care ever. Important for them is to sign the lease. That's it. After that, they ignore your requests. Worst experience possible. I regret to have signed the lease with this people.

The worst service possible. They leased me a new Cherokee at 9 PM (so with no sunlight) and I went home. The car stayed in my garage. Only 2 days after I noticed a scratch (badly covered by ink) on the front right bumper, so I went back to the dealer asking for a fix. Jerry and his 2 bosses agreed to fix it, but with a lot of questioning (they didn't trust me). The appointment was the day after and I went there, but they refused to fix it. Worst customer care ever. Important for them is to sign the lease. That's it. After that, they ignore your requests. Worst experience possible. I regret to have signed the lease with this people.

Bought a brand new Jeep Compass from Shaw today. Extremely great customer service and very personable. Shaw made the whole process much quicker than I have had with other salespeople. Made the whole process easy and enjoyable.

Meagan, Jim and the entire dealership made this best car buying experience imaginable! They worked with me to find the best car that fit my price range and did an amazing job!