Reviews
Alex was helpful as always. I just leased my fifth car...
Alex was helpful as always. I just leased my fifth car from him. He makes the process of leasing and returning a car easy and stress-free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback and your loyalty to our dealership over the years! We look forward to working with you again in the future!
Alex was awesome so helpful and made the process so easy....
Alex was awesome so helpful and made the process so easy. He so nice and was willing to stay late to help me. Thank you so much for all the help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent five-star review! We're happy to hear you had a good experience working with Alex!
Very poor service at DCH Paramus Honda. Our salesman was...
Very poor service at DCH Paramus Honda. Our salesman was not professional and was only interested in closing the deal right away. He was not able to get a car to test drive and left us at his desk for over an hour. Did not take the time to go over what we were looking for or to explain the features of the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide your feedback, Arda. We're sorry to hear your experience with us did not meet our five-star standard and we do apologize for that. At our dealership, customer satisfaction is our top priority and we'd like the opportunity to speak with you. Please contact us at (201) 426-4676.
DSchauble
Hamad Deeb and Paul Park were extremely patient, helpful, professional and made the experience in purchasing my new car better than I could have anticipated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent feedback! We're happy to hear that Hamad and Paul were able to provide you with exceptional service!
I got a defective car and a suspended license
My experience with DCH Paramus has been an unending nightmare. First, the car I bought was defective. The entertainment system and speedometer died on a known issue no one tells you about. After not offering me a service appointment for five weeks, I called the salesman, who intervened, and they fixed it, but that’s not actually the bad part. The bad part is they didn’t register the car properly, and because of that, my insurance policy was nearly canceled until I begged for an extension, my driver’s license has been suspended, the registration on the car is now suspended for another three months, and I’ve been fined $852 for a car I can’t legally drive but still must make payments on. Trying to get a straight answer about this and results in finger-pointing about whose fault it is. There are no consumer protections against this kind of negligence. Zero. And you can’t actually get involved and do anything about it because the dealer has to handle the transaction. Since I bought the car three months ago, I still can’t legally drive it. I will say everyone has been very friendly, but that isn’t enough anymore.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Brandon, Our management team is working on a resolution to this. Thank you.
It was a pleasure to work with David. He went through all...
It was a pleasure to work with David. He went through all the pricing and necessary steps to take. Best price in the region. Kelvin was also very helpful with finance. 100% recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! We're happy that David and Kelvin could assist you and provide you with excellent service!
I was so pleased with all the staff at DCH Honda...
I was so pleased with all the staff at DCH Honda Including my salesman Hamed who was very professional and knowledgeable about the car and the whole process of buying the car. I would definitely recommend them to others
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent feedback! We're pleased to hear you had a pleasant experience working with Hamed. We hope to see you again in the future!
My experience with DCH Paramus has been an unending...
My experience with DCH Paramus has been an unending nightmare. First, the car I bought was defective. The entertainment system and speedometer died on a known issue no one tells you about. After not offering me a service appointment for five weeks, I called the salesman, who intervened, and they fixed it, but that’s not actually the bad part. The bad part is they didn’t register the car properly, and because of that, my insurance policy was nearly canceled until I begged for an extension, my driver’s license has been suspended, the registration on the car is now suspended for another three months, and I’ve been fined $852 for a car I can’t legally drive but still must make payments on. Trying to get a straight answer about this and results in finger-pointing about whose fault it is. There are no consumer protections against this kind of negligence. Zero. And you can’t actually get involved and do anything about it because the dealer has to handle the transaction. Since I bought the car three months ago, I still can’t legally drive it. I will say everyone has been very friendly, but that isn’t enough anymore.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Brandon, Our management team is working on a resolution to this. Thank you.
My experience at DCH Honda was excellent! I would like to...
My experience at DCH Honda was excellent! I would like to thank everybody I worked with at DCH Wael, Karim, Breana and even the receptionist Georigia for making feel welcome and comfortable. Karim was a great salesman. He was thorough and informative when it came to helping me chose the perfect vehicle to fit my needs as well as my budget. This the first dealership I didnt feel like I was being taken advantage of because they were HONEST throughout the whole process. I highly recommend this dealer and will be bringing all my friends and family who interested in purchasing a vehicle to DCH.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate you taking the time to provide such exceptional feedback! We're pleased to hear our team could assist you and make your experience one to remember. We look forward to seeing you again in the future!
Excellent Overall
I can’t say enough nice things about John Tavarez at DCH and the entire team. Courteous, patient, professional. I was in the market for a used car and found the perfect FIT (ha ha) after shopping their competition. I’m now a Honda aficionado for life! Any reasonable offer is entertained. (Note: have a down payment and do your homework). Thanks John!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the positive feedback regarding your experience with John! We look forward to working with you again in the future!