Reviews
Absolutely amazing!
I was 100% satisfied with the entire process of trading in my car and getting into my brand new CR-V!! I couldn't have been happier with my salesman, the general manager and finance. They certainly catered to me and made sure everything went smooth along the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good sale people, will work with you on price.
nitially, we visit DCH Paramus Honda to look at a used 2014 MDX, after a couple of cable power jump the car arrive for a test drive. Our sale person, Mark, did a good job of letting us test drive the used car, we drove about 3 miles before returning back to the dealership. After several inspections, we noticed that the car had several noticiable scratches, biggest disappointment was the nail polish cover on top of the driver door handle, it was another color all together. So we turn down the idea of looking at a used car and go right to looking for a new Honda Pilot with Honda Sensing. Mark showed us the white color exterior with black interior, which my wife refuse because it reminded her of old car. She requested that we purchase a silver/gray exterior with gray or black interior, which was not available at this dealership. After getting all the information he needed including the price, Mark A. came back and told us that his manager could get the car from another DCH dealer but it would cost $350 more, which we agreed. A couple days later, Mark called to see if we could take delivery on Friday or Saturday. To his surprise, we left a message on his phone and show up at the dealer on Friday at 5:20pm. He was busy that day and had not pick up the car from the dealer, which located about 40 miles away. He told us that he would have the car in about 2 hours, which we waited. It was not until 3:40 minutes later that he came back due to bad traffic. We close the deal/finance at approximately 10:20pm. I though that these guys would find a way to ripped me off with finance rate even though I have a very good FICO score. We close the deal at a finance rate of 4.49%, which was exceptional on a Honda Pilot. We found the dealer to be honest with good sale people behind it. Yes, they will try to pressure you to purchase the car on their lot. Show me a dealership who doesn't do this! Do some research, get your best price and visit DCH Paramus Honda. They will work with you and I am happy to be their customer! Ron
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
A gal looking for a new car!
I went to DCH Paramus Honda to purchase a new car. I test drove it, and sat with Abel Femin, my salesperson. He made it a pleasant experience and had an upbeat personality. (Which also helped the process). I would certainly recommend him and the dealership.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Completely Satisfied
I came with the hope of falling in love with the new car I had in mind and when I saw it, I did. I was already considering the Honda Civic Hatchback but test driving it and having all its amazing features shown to me was the nail in the coffin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied Customer
We have been leasing/purchasing with DCH for many years now. Hamad Deeb always goes above and beyond. His professionalism is always outstanding. and his knowledge always puts our minds at ease. It is a pleasure dealing with him as always.Our entire family are Honda owners now thanks to Hamad. He is a true asset to your establishment. Best Regards, Mahmoud Farhan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service
Based on previous experience with other dealers, I was a little hesitate to visit another until I decided to visit DCH. A friend recommended to visit, so I did. Once I got there, spoke with Lenny Ramos, explained what I was looking for and he was committed in doing the impossible to provide options. I was referred to Aron Varela and once he heard my situation, he was real upfront and offered possible options based on what I could afford. You can tell when a salesperson knows what he talking about and is sincere. This guy went all out. He offered a 2012 camry that was in excellent conditions which would be a perfect match based on my needs. We did the numbers and it worked out perfect. A comfortable monthly payment and when signing papers, I was told that they were able to work with the bank and lower the payment by $50 which was great. I was really grateful for them going all out to help we get what I needed that was a car, I would recommend them without a doubt. Thanks Lenny and Aron. God bless you guys
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent salesperson and the dealership
Alex Bernabe, salesperson, was excellent. He was courteous, prompt and provided great services. The dealership and the finance manager was great too! I highly recommend Alex and the dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceeds Expectations!
Overall service and professionalism throughout the whole process was truly exceptional. Alex took the time to lay out all our options and was extremely helpful. He went above and beyond to accommodate our needs in getting a new vehicle. We would highly recommend Alex Bernabe to anyone in the market for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Abel Fermin
Thank you abel fermin for helping me in getting my car, Im very happy with good attentions and good service. I recommend the seller abel fermin is a very good person and he is very Friendly. Thank you so much Abel Fermin and dch paramus honda. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Helpful
Hamad Deeb was a pleasure to deal with during the leasing process.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase