Mercedes-Benz of Paramus

My car was returned unwashed. Service team was cordial and did get my car back on time.

Rafael, the salesman was friendly, and answered all questions. They gave a fair trade in offer. No hassle buying experience. Dealer is was clean. Car was completely detailed and ready for pick up.

Excellent response always by Theresa and highly helpful and informative in getting service issues addressed.

Excellent mobile service at my home. The service was fast and efficient. The service was convenient.

The manager of service was fantastic. However when I drove up with a flat tire the valet attended told me that I needed an appointment and couldn’t help. So I asked for the manager who took care of me. The valet need to be trained so when a person comes to service with a problem he has a more welcoming attitude and gets someone to help. Thanks

Very helpful and knowledgeable staff. Willingness to help and answer all question about the experience.

This dealership is#1. They have Excellent customer service treating everyone like family from the greeting, sales, service & management.

Excellent service dept They send a video explaining what needs to be repaired and give you a written estimate

I took in my 2019 S560 for service. Needed an oil change and my massage seats weren’t working. The day after I dropped it off I received a video showing me “water” in my trunk and the mechanism that pumps my massage seats had a “kink” in the line. I was told that the water in my car was from damage and the kinked line that was causing the massage seat to malfunction was from damage I did..basically a car accident. After charging almost $500 for ONLY AN OIL CHANGE ….I was asked to pay another $500 to do further diagnostics and there was a tremendous chance that the malfunction would NOT be covered under warranty and I would endure the second $500 charge out of pocket. So I naturally paid for my oil change($500) and drove away with my car. Turns out the water was from a leaky water bottle in my trunk. Turns out the kink in the hose for the massage seat system was the only issue and by unkinking the hose the system works perfectly fine. It’s as if warranty is meaningless and they find loop holes to exploit the customer. When I asked the service writer to please make sure the massage seat pump has a “crack” in it before they refuse to warranty the repair….his response is…” I already internally charged 2 hours of work the rest is on you”(you being me)

Excellent service and I felt part of the family. Looking forward to the next visit