Reviews
All routine service was excellent.
All routine service was excellent. Minor body work was excellent. Rear luggage issue was not resolved; issue started again within a few days. I took the vehicle to Mercedes Benz Fairfield CT - issue was resolved while I waited - 100% satisfied with their service
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
It's nice to hear that our team was able to help with your minor body work, and your luggage issue was resolved as well. Thank you for sharing your kind remarks.
All was taken a care of as expected and professionally.
All was taken a care of as expected and professionally. They called me as soon as my car was completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that our team was professional and they followed up with you promptly. Thanks for choosing Mercedes-Benz of Paramus for your service needs.
Excellent salesperson Omar Robinson.
Excellent salesperson Omar Robinson. Introduced us to new ideas when we wanted a new lease.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for telling us that Omar Robinson was really helpful, and you appreciated his new ideas for your leasing needs. Thanks again!
This is a rip off dealer charging over 10;000 plus above
This is a rip off dealer charging over 10;000 plus above sticker..dealers like this rip off dealership should be closed down...I will not buy from mercedes benz ever again...
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Everyone was so helpful and professional.
Everyone was so helpful and professional. My salesperson, Nuha was amazing ! Highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful to hear that our team is helpful and you found Nuha to be amazing. Thanks for the terrific recommendation and we'll look forward to helping you again with any future needs.
I had an issue with my 2021 Mercedes gle350.
I had an issue with my 2021 Mercedes gle350. Mercedes fixed the issue and did right by me. Highly recommended Paramus Mercedes! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501
fast appointment date - immediately taken care of when I
fast appointment date - immediately taken care of when I arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as promised, easy pick up and on my way back home! I recommend very highly this dealer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's so great to hear that you needs were addressed promptly and our service team is super friendly and knowledgeable. Thanks for sharing you kind remarks and thanks for the great recommendation as well.
Thanks for the sales person that help me to find what I
Thanks for the sales person that help me to find what I want it and service quick
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that our team made your service visit quick! Thanks for sharing your feedback.
Very professional, our car was done before the time frame
Very professional, our car was done before the time frame they had given..thank you for being the best
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're really glad to hear that our team is very professional and your service visit was timely. Thanks for your feedback.
Great service, amazing workers.
Great service, amazing workers. Will come back for my next car and recommend to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's so nice to hear that our team is great and everyone is amazing. Thanks for telling us about your visit and we really appreciate your terrific recommendation as well.