Mercedes-Benz of Paramus

Customer service in Paramus great. Everyone is really nice and they make sure you get any issues resolved as soon as possible. They definitely value their customers time.

Took our GLA into Prestige MB even though we did not initially buy the car here but we left very satisfied. Thanks Steve! Thank you

I like being able to pull up and someone is there to assist you. Although at first it did appear to take awhile for someone to greet me when I went to pick up my car but other then that they were great during the drop off process.

You are greeted at the door and you feel welcomed right from the start. We had our license plates installed and car washed at no charge. I did not have to wait at all.

I was given the wrong diagnosis and it took them weeks to repair a wheel, due to a pothole incident and then my tire caps were all damaged and one which was not even involved looks like it came from a junk yard!

I really do like the people at Prestige but the cost to service and repair my two MBs is just too much. The $149 diagnostic fee should be waived if I get my car repaired. I spent $1,600 getting my daughter's car fixed. Almost $400 was to replace her key which, I believe, was not broken when we brought it in (I also think the price quoted was around $300). I have owned or leased 5 different MBs in the past 20 years. I love the cars, like Prestige, but I will continue to have them serviced by my own trusted mechanic when I can.

Service was scheduled very efficiently considering I not only received the recall notification but I also wanted to receive the second yearly service which was due at the end of the month. I was offered a loaner, which I didn’t use because I decided to wait for the car. The total service was completed in less than 3 hours and the car was delivered to me totally washed and in perfect condition. I have always been very pleased with Prestige services.

I recently had the pleasure of working with Mike Messina who assisted me in purchasing my new Mercedes. It was a totally painless, wonderful experience. Thank you for making my purchase go so smoothly!

as for service department - Monte Harris- a true professional...excellent personal skills-- Monte adds tremendous value to your organization...very knowledgeable on all of your vehicles and goes beyond the norm to make the customer feel comfortable and educated ... a Keeper--

Simple. It was a great service. Price superb. Fast. . It's what a customer wants when tgey go ti service theur vehicle. Good price and great service.