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Ray Catena Lexus of Monmouth

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Catena Lexus of Monmouth from DealerRater.

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Another Ray Catena Extremely Satisfied Customer

From the moment I walked in it was clear I was in a quality place. I had been searching for my new BMW for almost 30 days and I am happy I did not settle. The experience was not a the typical car sales experience may dread. It was pleasant low pressure and enjoyable. Michael Loff was patient and informative. He allowed me to take my Beamer to BMW for a quick check and offered the car at a great price. Clearly a place I woudl come back to for my next quality car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevin, thank you for allowing us the opportunity in helping you get the car that was right for you!!

Love my Lexus RX350!

From the very first phone call to Chad, he made this car buying experience very pleasant. He took so much time with me, to answer all my questions. The dealership was friendly with salesman acknowledging you to make you feel welcome. Chad is nothing less than a gentleman with years of experience and knowledge of Lexus. I would highly recommend Ray Catena Dealership to anyone who is looking for a Lexus. Thank you Cars.com for referring me to this dealership. Chad is definitely a class A sales adviser.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We will continue to deliver you the service you expect and deserve!

good experience

My wife And I purchased a preowned Mercedes from Gene Bonnell at a Ray Catena location. In Oakhurst Nj the entire procedure went as planned everything was upfront & professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your valued business and enjoy your GLK350!!

Mrs car buyer

Our buying experience turned out great we got our price worked with a salesmen. Gene Bonnell made sure we were very happy picked up car the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Welcome to the Ray Catena family and enjoy your E350!!

07 BMW 7 Series

Everything was great. From the time I walked in till the time I walked out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Enjoy your gorgeous 750I!! We thank you for your valued business!!

I love my XKR!! Thank You James!!

Doing this survey again , just to make sure I did it right!! My service from James was great ,start to finish and after I purchased the vehicle he has been there for me all the way through. This is the place to purchase a Pre-Owned car and get treated great and feel comfortable buying!! I saw the vehicle i wanted on a friday and came in to pick it up on the following monday. When i got there everything was ready for me and it was quick and painless!! Thank you James for such an easy purchasing process and helping me get the vehicle I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Welcome to the Ray Catena family and thank you for your valued business!!

Not your typical buying experience!! Thanks James!

My wife and I just bought a first car for my son and James Florio treated us with respect and humor and spent a ton of time getting the right, safe car for my son without putting his own personal interests first. James then worked for a month to find me a great BMW X3 that made financial sense as well as taking my driving habits into consideration. He continued to stay in contact through calls and texts, basically anytime of the day/night as he received information to help. This is the second car we bought from James and Brian at Ray Catena and as most experience that dealer "pain" when shopping for the second largest ticket item in your life typically, James and Brian and the team made it relaxed and fun. The way it is supposed to be! I recommend if you are in the market for a clean auto, great price, and most importantly outstanding service pre and post purchase that you stop by Ray Catena Certified and see James Florio and Brian. They will take care of you as if you were family. We will be back in 10 months to pick up another car for my other son...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

2nd car purchased in less then 2 months!! Thank you and we look forward to helping you with your 3rd purchase when you are ready!!

My family loves our new GL450!!

Thank you for all the hard work in finding me the vehicle we were looking for! I had left a deposit with James and he told me if I was willing to trust him and stick with him , he would find me the right vehicle at the right price and work evrything out with the bank for us , and he did!!!! I trusted james for three weeks and he worked with me and stayed in touch the entire time until he found exactly what I had wanted !!! Once he did , the rest was easy !! He did everything he had promised he would do and that is nice to see now a days. We have bought two cars from James this past month and look forward to doing more business with him soon!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

2nd car purchase within 3 months!! Thank you and enjoy your awesome GL450!

Two cars in a month!! great service!!

This is the second vehicle we purchased in a month!! And both times were great!! James found us the vehicle we want and worked everything out with the loan and price perfect for us. We travel from New York to deal with James and we will again in the future many times more!! James is very friendly and was always very honest with us as well. he worked hard to find us what we wanted and get us a good price on it too. Every time we called him , if he wasn't able to answer he would always call right back! it was definitely great to deal with James!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your valued business and we all welcome you to the Ray Catena family!

great service!! made evrythings easy and pleasant!

I purchase my 2011 BMW 528 from James at Ray Catena Certified and it was easy and quick. James was very upfront and good to deal with. He was able to let us take the car that day. Everything took only an hour or so. It has never been this easy to get a deal an take the car that day as it was at Ray Catena Pre-Owned Center with James.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Enjoy your gorgeous 528I BMW! Thank you for your business!!