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Reviews

Average Ratings

4.7
120 lifetime reviews. Includes reviews of Holman INFINITI from DealerRater.com
  • Best Buying experience ever!

    My car buying experience with Holman Infiniti was fantastic! This was my first vehicle purchase and everything went very smooth. My G37 coupe is g...


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    My car buying experience with Holman Infiniti was fantastic! This was my first vehicle purchase and everything went very smooth. My G37 coupe is gorgeous, inside and out. My sales consultant was Jim Sullivan and he was incredible. All the way from his professionalism, dedication, Honesty and loyalty to selling me this vehicle was amazing! I live out of state and I knew I wasn't going to be able to come see the car myself , so I asked Jim every question I could think of about the vehicle. He was patient and honest about everything dealing with the vehicle. After 9 months from my purchase Im still a very satisfied customer and my G coupe is still Gorgeous!! Thank you so much Jim and Holman for this experience!! Ask for Jim Sullivan if your trying to BUY!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • A Pleasant Experience From Beginning to End
    April 22, 2017

    We visited Holman Infiniti to look at some of the late model, low mileage, precertified Q50s they had advertised online. Upon arriving, we were im...


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    We visited Holman Infiniti to look at some of the late model, low mileage, precertified Q50s they had advertised online. Upon arriving, we were impressed by the beautiful building and the friendly staff. We were fortunate enough to have Anderson Douglas show us the car we were primarily interested in and answer all of our questions, we found him to be extremely knowledgeable about not only the Q50 but the other, non-Infinity models we were considering as well. When it came time to discuss price they were very fair, the internet price was honored (plus tax, tags, and registration fees, as expected), there were no additional, made up fees thrown in to artificially inflate the price of the car above the asking price. I have found myself sitting in many different car dealerships over the years and I can honestly say this was one of the most pleasant experiences I can remember. We picked up the car on the Friday evening of a holiday weekend. Upon arriving home we noticed that there was no owners manual in the glove compartment. I called Anderson and brought this to his attention and he told me it would be in the mail first thing Monday morning. I was hoping to get it by the end of the week. Tuesday morning the owners manual was delivered to my house followed by a call from Anderson on Wednesday just to make sure I received it. Anderson is a man of his word and a terrific guy to do business with.

    Does recommend this dealer

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  • A Positive Experience From Beginning to End

    We visited Holman Infiniti to look at some of the late model, low mileage, precertified Q50s they had advertised online. Upon arriving, we were im...


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    We visited Holman Infiniti to look at some of the late model, low mileage, precertified Q50s they had advertised online. Upon arriving, we were impressed by the beautiful building and the friendly staff. We were fortunate enough to have Anderson Douglas show us the car we were primarily interested in and answer all of our questions, we found him to be extremely knowledgeable about not only the Q50 but the other, non-Infinity models we were considering as well. When it came time to discuss price they were very fair, the internet price was honored (plus tax, tags, and registration fees, as expected), there were no additional, made up fees thrown in to artificially inflate the price of the car above the asking price. I have found myself sitting in many different car dealerships over the years and I can honestly say this was one of the most pleasant experiences I can remember. We picked up the car on the Friday evening of a holiday weekend. Upon arriving home we noticed that there was no owners manual in the glove compartment. I called Anderson and brought this to his attention and he told me it would be in the mail first thing Monday morning. I was hoping to get it by the end of the week. Tuesday morning the owners manual was delivered to my house followed by a call from Anderson on Wednesday just to make sure I received it. Anderson is a man of his word and a terrific guy to do business with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service tire replacement
    April 13, 2017

    Rebecca worthington is certainly a fine person to deal with.. From my experience she returnes call, very personable and pleasant to deal with Ke...


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    Rebecca worthington is certainly a fine person to deal with.. From my experience she returnes call, very personable and pleasant to deal with Keep you apprised of the status of your vehicle. She is certainly an employee I would want to work for me L J. Santarsiero

    Does recommend this dealer
    Came in for service or repair

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  • Holman Infiniti

    Price, products, personnel, and process now all graciously and efficiently pulled together in a welcoming and elegantly modern place.


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    Price, products, personnel, and process now all graciously and efficiently pulled together in a welcoming and elegantly modern place.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Finest service manager I have ever encountered
    March 11, 2017

    I have been privileged to know Mr. Castro for over 20 years, and I've never met a finer person or a better service representative. He is a true c...


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    I have been privileged to know Mr. Castro for over 20 years, and I've never met a finer person or a better service representative. He is a true credit to the Holman organization and everyone that I have recommended to the infinity dealership as taking the trouble to let me know how pleased they are with Mr. Castro.

    Does recommend this dealer
    Came in for service or repair

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  • There's a car for every budget
    February 25, 2017

    I brought my third car from Holman 02/24/2017 and it was a painless experience. I got the car I wanted at a price that suited my budget! Thanks ...


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    I brought my third car from Holman 02/24/2017 and it was a painless experience. I got the car I wanted at a price that suited my budget! Thanks to Sean Connolly, Kevin and Dexter. Kevin was my salesman for the last two cars-unfortunately he was off from work and Sean got the sale. He was just as good. I was hoping to get a gif certificate to a local restaurant or Starbucks! No luck, I'll just take the deal...

    Does recommend this dealer

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  • Amazing dealership Experience with Dennis Smith
    July 26, 2016

    I recently visited Holman Infinity with my Mother who was shopping for a new vehicle lease. We had just come from another dealership where we wou...


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    I recently visited Holman Infinity with my Mother who was shopping for a new vehicle lease. We had just come from another dealership where we wound up leaving unhappy (typical car dealership experience). At Holman Infinity we worked with Dennis Smith. Dennis was the most professional person I've done business with in a long time. Dennis took the time and patiently listed to exactly what we needed and wanted. He found us the right vehicle and the right price. If you want to make your next car buying experience actually a pleasurable one, do yourself a favor work with Dennis.

    Does recommend this dealer

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  • A WOW experience
    January 23, 2016

    I sent an online inquiry to them about the QX60. Greg answered within minutes, sent me an email and kept following through. I didn't want the hass...


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    I sent an online inquiry to them about the QX60. Greg answered within minutes, sent me an email and kept following through. I didn't want the hassles of back and forth price fighting, o I was upfront about that Greg quickly called me back and gave me great numbers not just good! I told him I would be by and he even sent me the link to apply for credit so it would all be done. What a fast, easy and professional experience. I highly recommend Greg Zappley, the rest of the staff we dealt with was great too!!! You will not be disappointed.

    Does recommend this dealer

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  • Misleading sales tactics

    I leased a JX35 (that's what it was called when it first came out) for 39 months. My salesperson was Sal DeRose. Sal seemed like a nice guy, but h...


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    I leased a JX35 (that's what it was called when it first came out) for 39 months. My salesperson was Sal DeRose. Sal seemed like a nice guy, but he forgot to mention a few things at the point of sale. First, I had no idea that there would be a "disposition fee" at the time I turned in my JX. I know now that it's common for car companies to charge this fee, but I leased from a different car company before and was never charged this fee. I was told that I should have read the contract (which I'm sure almost nobody does). The fact is that any honest salesperson gives you a rundown on each page as you sign it and this fee was never mentioned. On top of that, Infiniti offers 2 options for service agreements, I chose the better one at the time of the signing. I was told that the only things not covered were wipers and tires. I found out at my third service appointment that I was enrolled in the service package which only included oil changes. I was livid! The dealership basically told me it was my word against his. Poor service and dishonest sales tactics left a bad taste in my mouth. I had many other small issues with the service department which are too lengthy too mention. I know that this dealership gets a lot of good reviews, but they really do push you to review them just after the point of sale, which I'm sure most people do. I will tell you that I would have written a good review at that point. Trust me when I tell you that they give the impression that they have your best interests in mind but once you sign on the dotted line your satisfaction is not their main concern.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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