BMW of Mt. Laurel

Against my better judgement, I went to Mount Laurel BMW purchase a bmw wireless phone charger that the CLUELESS salesman lead me to believe it would work on my iPhone. That night I discovered the device was not compatible so I brought it back the next day for a refund. I paid $161 cash for it. Upon returning it, I was told I would not be receiving cash back and would have to wait 2 weeks to get a check in the mail for my CASH purchase. I was also told “they can’t take cash out of the draw unless it was the same business day!. I had the receipt for the the item in my possession. No where in their return policy, that was sitting right there on the desk, does it state “No cash back for returns unless it’s the same business day”. The salesman was insisting he would not give me me cash back. Plus he told they don’t have $161 dollars cash! He was very rude and non caring toward my plight! I was beyond being polite at that time. I asked for the manager! Then all of a sudden the agreed to give me my cash back for my return. I will drive to Sacramento California to by something from one of their dealers before I will ever by anything from Mount Laurel BMW again. And I Live in Mount Laurel!!!!

Extremely deceptive practice. I drove up 8 hours from North Carolina to see a pre-owned 435i xDrive. Kim Muhammed set up an appointment for a Saturday and asked for a deposit. When I asked if the deposit was refundable she ignored the question and only confirmed the time of the appointment. I go Saturday to she her and he car and she is not working that day. Go figure. The car I was suppose to see was also apparently sold the day I confirmed the appointment with her. Seems like a typical bait and switch. Another random salesman took down my name and apologized and promised to rectify the mistake. A week later I get a voicemail from Kim saying that I missed my appointment and that she would like to reschedule. Is there any communication between the sales team at all? Clearly looks like they don't care about the customer. Avoid at all costs.

2007 BMW X5-Misdiagnosis caused my financial loss. Diagnostic price quote for $159 plus tax and price quote of $872 for replacement of a car starter was a misdiagnosis which caused huge financial loss and opportunity cost. My mechanic claims nothing wrong with the old car starter, but wrongfully replaced due to BMW dealer's misdiagnosis, and engine still does not start after the starter replacement. Misdiagnosis, major reliability, and trust issues!

My experience with BMW Mount laurel (both sales & service) has been miserable. Wondering how reviews here have been so positive??? ITS REALLY QUESTIONABLE! Sorry for writing lengthy review, I think necessary! Was in market to buy an SUV (X3) last year. I visited this dealership multiple times for a reasonably longer (~ 5 miles little bit on highway as my commute mostly on highway) test drive. First time they just took me for a short local road which was not satisfactory. Little later upon repeated requests they asked me to come down for longer test drive and to my surprise after we hit the road, the guy who came with me says he can't stay longer and he made me to drive back to dealership. Finally after taking test drive at another dealership, I closed the deal here on 2018 X3. during the delivery check I found the cabin light switch had problem and I had to visit 2 times to get this fixed. Coming to the service department. To start with, their service bill doesn’t say which of the observations were actually fixed and if you go pickup the car after 5pm, the person at the dispatch doesn’t have clue on the services done. Next, the service advisor assigned to me doesn’t know that car navigation software updates (my car still has 2017 version) are free for first 3 years and it happens on air automatically. I didn’t know this until I called BMW Genie. Every time I asked the service advisor he keeps saying software update not available yet and I have to bring the car in and pay for the updates. After my first year service where they also did few recalls my car started having steering vibration at lower speed. The service technician acknowledged the issue during test drive and said he doesn’t know how to fix it. The service advisor recommends that I drive in SPORTS mode so vibration wont be there, sounds funny! Then after calling BMW customer care in November 2018, they told me they have to schedule a test drive with BMW engineer. Its been 4 months (as of end of March 2019) nothing happened till now. I was asked to write an email to Service Manager (Mike Perno) to see if it works and I reached out on email, after a week he responded saying he will take care, but nothing happened even after a month. I can't believe BMW class type of dealership also work like this!!! STILL WAITING FOR THEM TO FIX THESE ISSUES. BMW Customer care also doesn’t have a process/mechanism to deal with such dealers. I'm kind of stuck! I’m new to BMW. I was very excited to own a BMW. But that excitement was ruined. I had to visit service center more than 5 times in my first year, which is very unusual with BMW cars in my opinion. My journey with Mount laurel service center has been miserable. Now I'm thinking of getting rid of my BMW!!

They let me test drive a vehicle that wasn’t for sale. I met with a sales person and we drove the car. I came back inside with a check in my hand to close the deal and they tell me it’s not for sale at the moment. Another buyer had emailed them a credit app so they wanted to give that buyer “a shot.” They continue to tell me that the buyer may have credit issues so they asked if I wanted to wait while they ran the credit. I wasn’t going to wait while they structured a deal for someone else on the car I wanted. Long story short, I was a cash buyer to them (already had financing in place) and they wanted to make more money on the back end. I get it. But don’t let someone drive a car they can’t buy it. The way the manager handled business today was atrocious. I’ll never step foot in this place again.

I have visited this dealership several times to buy a new car. Both times the salesperson was running multiple buyers, despite me having made an appointment. They like to give a “quickie” test drive through the TD office park next door to save themselves time, which isn’t enough time to know if the car is for you and you never get over 40 MPH. Insist on a longer test drive and if your salesperson doesn’t have 30 minutes for you on a test drive, ask for another salesperson or go to another dealership. In my case the quickie test drive didn’t reveal an issue I have with the car I bought that would have caused me to not buy the car. This is my fault for not insisting on a longer test drive, but also means I’m less likely to buy from this dealership in the future because they don’t want to spend enough time with prospective buyers and now I’m stuck with an expensive car I don’t like for an issue that you can’t discern from a 10 minute spin around the TD office complex. And the issue is one I would never even have thought about because I’ve never had it with any of the other cars I have owned.

I went in last night at around 5:20-5:30pm. I had already did all my homework on the vehicle that I wanted. I drove an hour from Pennsylvania to purchase the vehicle and was denied to take it home that day. They pulled the vehicle up front I did not even need to drive it, I just wanted to get to the paperwork and take it home. I was told that I could not take the vehicle that night because they closed at 6pm. Disclaimer, I am a salesmen myself and at my dealership, if we closed at 6 and someone walked in at 5:59pm, we take the deal. We go above and beyond for our clients. I recently got in an accident three weeks ago and my 2018 BMW 320 was totaled. I even told the salesmen Richard that I DID NOT CARE ABOUT NUMBERS I WAS NOT THERE TO NEGOTIATE I WAS THERE TO PURCHASE THE VEHICLE. Otherwise, why would I drive an hour to not buy? Anyway, after being displeased with their service and practically being rushed out of the building, I get a phone call. I again let them know that I didn't care about numbers I was there to take the X6 home. I then received a text message witch I felt was a message to ridicule me. I really felt as I was racially profiled and discriminated. Maybe they thought being a Latina Woman that maybe I had no good credit or maybe I couldn't afford it. Little do they know, between me and my husband to be we have owned an; M5 M6 328 (TWO OF THEM) X5 428 GRAND COUPE 5 series 645 320 (2018 brand new ) .... AND THE LIST GOES ON. We have owned over 10 BMW's. So I know that the finance process with BMW financial would have been easy. My husband to be actually works for BMW as a writer and I am salesman as well (we know the business very well.) Even after my airbags not deploying after my accident I thought hey, I love my brand. I will go with another BMW. This entire experience has me wanting to go with something completely different. If anything come out of this I hope that they learn that costumer service should be their number one priority. The salesman didn't go through the proper steps of building rapport or anything ! I was told that they had too many people going into finance, but what I believe was that they thought I wasn't a serious buyer. I called this morning and asked to speak to the general manager and I was hung up on. Very very displeased and heart broken. I am even apart of a BMW M club. How can a brand that I love so much not think that I am good enough to have one?

How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famous UPSELL!!!!

My first negotiate experience was a few months ago . My car was being serviced and I requested a loner car . None were available so they sent be to enterprise for a rental . It was a old crappy Chevy with no babknip camera (I am driving an 75k dollar car bought at this dealership) Then my car was not ready when promised .(3 hours late) When I finally got the text that the car was ready it was 5:18pm . I texted back that it was now too late for me to Pick up the car because I had dinner plans and that I would pick it up I’m the morning. The next morning the dealership was closed . For the next 3 days This time a similar experience with the rental and lack of communication from Service department was why my car again was to be ready in the morning and I am Now picking it up at 3:30

I got my car serviced on Thursday of last week to fix my A.C. When they took a look at my vehicle, they found oil leaks and the they recommended a brake change. There was an leak in the oil filter housing gasket ( which I replaced 2.2 years ago and wasn't covered because it is a 2 year warranty) and an oil cooler housing gasket. I was told all these break apart in an BMW which is awesome because you pay top dollar for the cars but their engines just leak oil whenever they want. So, the repair was done in the afternoon on Friday and I picked up the car on Saturday morning. The repairs costs over $2200 for the oil leaks,the AC, and the wipers I got replaced. All seems fine, then hours into getting my car back the Coolant light comes on, then my engine light comes on, soon after the car start making obscene noises. So, I abruptly stop at a gas station and fill up the coolant. But the sound continued and the coolant light pops up. So, i called on Sunday but they were closed. Then I called Monday, and they were very accommodating and sent me a loaner. They diagnose the car on Tuesday and tell me that there is a crack in the coolant tank and there's a thermostat fault, tank ventilation fault. I spent over $2200 to service my vehicle and all of the sudden the coolant tank, thermostat, and ventilation system breaks? I called right away and told them that it is ridiculous that this happened but they told me the repairs were no where near the coolant tank and they did not do anything wrong and it just happened to break right after the car was serviced. They literally had the hours ago and the coolant tank broke? I guess I just stabbed it? DO NOT TAKE YOUR CAR TO THIS DEALERSHIP. THEY CHARGE YOU AN ARM AND LEG FOR MINOR REPAIRS AND PURPOSELY BREAK YOUR CAR TO CHARGE YOU EVEN MORE. other than that the service people are very friendly.