Reviews
convenient appointment, great service
Appointment was confirmed by phone;when i arrived, the staff was courteous; the work done was thorough, and was finished sooner than predicted.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Theodore, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Napletons River Oaks Honda for your vehicle needs. Best, Frank O'Deh - General Manager | 708-868-0100
Maintaince Service
The quick time frame of seeing a customer and keeping the customer informed of the situation. You were asked if you like a bottle of water.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Brenda! We always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Frank O'Deh - General Manager | 708-868-0100
Great Service
Everyone was very nice, smiling and even if they weren't happy you'd never know it. Staff was knowledgable and if they didn't / don't know the answer they will find someone who does.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Raymond and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best, Frank O'Deh - General Manager | 708-868-0100
Great service, clean facilities.
The service area was well lit, clean, and comfortable. A television was available. The service personnel were polite and informative. They explained thoroughly the services which would provided at this visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, thank you for using our service department and the kind words about Napletons River Oaks Honda. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Frank O'Deh - General Manager | 708-868-0100
great service no long waiting to find out the prob
they told me what was wrong with my car, the amount, and how log it would take to fix it. they provided me with a rental car. and the next day they call me to come and get my car. no problem with the rental co.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
I liked the service that I was given but the part that need to repaired was on a recall just not my vin
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Frank O'Deh - General Manager | 708-868-0100
Excellent service. Clean area.
The intake person, Erick, was extremely helpful in guiding me through the process. This was my first time bringing a car in for service, and he explained everything to me. Was very patient and courteous
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Sharon! I'm very happy to hear that Erick was such a great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Frank O'Deh - General Manager | 708-868-0100
Great Service
Friendly and knowledgable about the vehicles they sell. Reasonable prices on vehicles and service. They also have a large inventory to choose from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Theodoric, we love hearing about customers that have a pleasing experience at Napletons River Oaks Honda and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Frank O'Deh - General Manager | 708-868-0100
Good work, done on time
The work was done within the estimated time, and very well; the service rep was friendly and knowledgeable. I'll be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. Please come back and see us again soon. Frank O'Deh - General Manager | 708-868-0100
Great service
I came in for an oil change on my day off and had no problem coming in without an appointment.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers are 100% satisfied with the service experience. We look forward to working with you again. Frank O'Deh - General Manager | 708-868-0100