Reviews
Great servuce
My service advisor always makes sure I understand the service I need. I enjoy checking out the new cars while I wait to have my car serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Theresa, thank you for the awesome feedback! We're very happy to hear that our service advisor was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best regards, Frank O'Deh - General Manager | 708-868-0100
great service
I brought my car in early which was no problem. The service rep was knowledgable about my extended warranty and got back to me promptly. Everything repaired has been working great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Jan! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Frank O'Deh - General Manager | 708-868-0100
Excellent service #
Everyone friendly and hurrying to my timely schedule. Extremely professional and courteous. Ernest was very educated about my car. Andrew in finance was very infomated. Larry helped tremendously in learning how to work the car. Napleton Honda rocks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Judy! I'm very happy to hear that Ernest, Andrew and Larry were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Frank O'Deh - General Manager | 708-868-0100
Great Service
I was seen on time. Was informed of other things I needed and was able to get them taken care without making another appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review! We really appreciate your business and are so happy that Napletons River Oaks Honda could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Frank O'Deh - General Manager | 708-868-0100
River Oaks Honda could improve on Customer Service
I like the fact that Mike in the service department took care of me real good because in the past I have had nothing but bad experiences with a few other workers from the service department. Mike has a smile on his face all the time and is very professional and honest with all his customers.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 1.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carolyn, we are truly grateful for this awesome review! We are thrilled that Mike was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Kind regards, Frank O'Deh - General Manager | 708-868-0100
Excellent service, attractive and clean facilities
Sales agent, Joe and team were "tops". Knowledgeable, courteous, helpful in explanations/ questions, and showed concern re our comfort during the long visit.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your perfect review, Juanita! We're glad to hear that Joe and the team was helpful, knowledgeable, and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Frank O'Deh - General Manager | 708-868-0100
Napleton honda tarrance ave location
excellent fast service the associate who helped me was right on time with the estimted amout of time it would take
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Gladys for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Kind regards, Frank O'Deh - General Manager | 708-868-0100
Great Service
The most important thing that I like about the service is that you just don't make up things to get done in order to make money. It is a great experience to hear that everything is just fine. That is a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Benita, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of integrity and service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook page to stay in the loop with special deals and contests. Best regards, Frank O'Deh - General Manager | 708-868-0100
Great Service, Happy Customer
I liked that my salesman actually sat me down when I walked into the facility and talked to me about what cars were actually in my price range.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kristie, thanks for this marvelous review and congratulations on your new car! We are so pleased that our sales team was able to provide you with such exceptional service. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. Enjoy your new car and be sure to like us on Facebook to catch the latest service specials. Best regards, Frank O'Deh - General Manager | 708-868-0100
Great service
EVERYTHING was great didn't need to improve on anything. We enjoyed my experience will recommend to other ppl!! Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Aris and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Napletons River Oaks Honda. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Kind regards, Frank O'Deh - General Manager | 708-868-0100