Reviews
New Lease
Recently leased vehicle from Haldeman Lexus of Princeton which was a very pleasant experience. Kevin Dunn was prompt, courteous and very knowledgeable and made me feel very comfortable in the process. The dealership appears to care about their customers and I would recommend anyone wanting to purchase a Lexus to give them a try. My family has also purchased vehicles from Haldeman Lexus and I can now see why I was recommended to them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Serive and Pruchase
Very professional, courteous and respectful service staff. Sales and finance staff were more than just professional on our recent purchase. Painless and quick. All car sales should be this easy, thorough, and quick. We will probably not purchase anywhere else when we ready for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kenneth, thank you and congratulations on your purchase! We are so very pleased that we could make your visit fast and easy, and we believe that's how every car buying experience should be. Enjoy your new car! Follow us on Twitter and like us on Facebook to catch the latest specials! Best, David Dougherty, General Sales Manager
Great Service
Service technicians and my Service Manager (Mike Sabo) addressed my repair issues with excellence and as cost effective as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bonnie and thanks for your kind words! We appreciate Mike as well as the rest of our service technicians and we are thrilled that they have accommodated your needs. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Best, Craig Estelle, Service Director
3rd Purchase
This is my third Lexus purchase from this dealership. I have purchased two of these from Kevin Dunn. I have always found him available, professional and wonderful to work with. I travel over an hour to get this service, but find it well worth it! I would highly recommend Kevin to anyone looking for a new Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and customer service
I was able to get an appointment at short notice on Saturday and the service was completed without any major wait or charges. Nice waiting lounge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best, Craig Estelle, Service Director
Great Service
Your commitment to service and dedication to fixing a recurring problem I had with my car. I always felt as though it was as important you as it was to me to find the problem and fix it, and you did! Thank You!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anthony, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. We look forward to your continued business! Best, Craig Estelle, Service Director
Where the Customer is King
The highest level of customer service--from the person who greets you as you drive your car into the garage all the way through
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service. We are very appreciative of your Five Star Review and we thank you for continually trusting us with your auto needs. We look forward to working with you again! Best, Craig Estelle, Service Director
Great service and comfortable facilities
Recommendations for additional service without pressure. Invited me to my on the lift to show exactly where some problems existed (Charlie was good/very professional/explained solutions to problems very well). Mike D. Service Rep stayed on top of things and Greg pitched in also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eileen, we're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Haldeman Lexus of Princeton, we value our customers and we look forward to seeing you on your next visit. Best, Craig Estelle, Service Director
Nice welcome and prompt service
Very happy and cheerful welcome, a nice lounge and hot coffee waiting for you along with prompt service which begins once your car enters the service department.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your awesome feedback, Robert. It is our commitment to ensure quality customer care by providing comfortable facilities as well as prompt, friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Craig Estelle, Service Director
Excellent and courteous service
The service is prompt and courteous. I have had service on two cars from Haldeman Lexus of Princeton for the last 10 years and I have never had any reason to complain.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gerard, you have been doing business with Haldeman Lexus of Princeton for years and your review and business with us is truly appreciated. We will continue the great service that you have been used to for years. Take care and happy trails. Best, Craig Estelle, Service Director