Green Brook Buick GMC

Terrible ongoing experience. I would give 0 stars if I could. We leased an Enclave in May of 2017. We have been back and forth to the dealer to resolve the same issue 6 times since then. We were deceived when leasing the car in the first place. The management has been delayed and virtually unresponsive to our issues and concerns. We are very frustrated, disappointed and completely unsatisfied. We had purchased a car 3 years earlier from them and were very satisfied. This experience could not be more opposite.

I would NEVER go there again. I don't even want to give them 1 star. They just want to make as much money as they can and they try to make it look like they are giving you the deal of the century. Don't believe it, go somewhere else. I was never more scammed by a car dealership in my life! They are not honest and don't really care about the customer. If you have six months or even less people just finish out your lease before you go to them. They don't work to get you out of lease and keep your costs down and lease payment the same. They are liars and scam artists. Actually, they are pretty good at that! I was a fool and was tricked into thinking I was getting a good deal. They were like oh, we will keep you the same price and pay out your lease. Friends, that didn't happen. You have to do everything your self. Turn in your car and plates and hope for the best of other charges. I had so many charges that were NEVER mentioned to me. Then I called them for help with the company I had leased with prior and they were like "Oh, we have no control over that, sorry." They got their money and ran. I have been an educator for 27 years and am an honest and trustworthy person, I am trying to save you, RUN FOR YOUR LIFE from this dealership! I learned a lesson the hard way! Never again! P.S. The website made me pick 1 star, I didn't want to pick ANY in ANY of the categories!!!!

This is regarding my experience at this dealership this afternoon/evening- that I am just getting home from now at 9:30p.m. I am currently in a unique and difficult situation with my current Ford Lease. I have 22months remaining on my lease. My home mortgage recently went up drastically and very unexpectedly. Due to this I was looking for a dealership that might be able to help me get into an AWD small vehicle in the low 300's. I had contact Sales Manager James Russel, explaining my situation in detail. James called me this afternoon and stated that he thinks he could help me, that we are not too far off in numbers and I should come in. He told me he ran numbers and before even coming in he was at $0 down $359/mo to lease the encore. I had told James that I would be coming from the Bronx (where I Work) but would need to go home first to get the vehicle I was looking to trade in. I live in Rockland county NY. James was very kind on the phone and very willing to work with me and thought it would definitely be worth the trip for me to come in. So I took the very long 2 hour drive in rush hour traffic to get to your dealership with high hopes that James could solve my problems. However, upon arriving at your dealership, the salesman Michael showed me a front wheel drive car. I immediately explained that I had contacted James about an AWD vehicle. In my email to James I was very clear about my situation and the vehicle I was looking into. When James called me, he said he had been looking over my email to see what he could do for me. I assumed he read the entire email and that we were on the same page. In addition, the first numbers James gave me was $0 down, $379 for an FWD encore. On the phone he has stated we were at $359 with $0 down-assuming he was referring to the AWD encore I asked for in my correspondence with him. I was fully aware and understood that I was in a very difficulty position and I was very realistic of most dealers not being able to help me. I very much appreciated James even taking the time to speak with me and doing his best to help me, but I understood completely if it wasn't possible. James remained confident that he could help. Not only was this not the case, but I made a 4 hour trip (2hours there and 2hours home ) for no reason at all. The only thing James had to say was "I feel like an idiot". He explained to both myself and my husband over the phone, that he did read my email and just didn't look at the AWD . That is not a solution or acceptable response for putting someone through a 4 hour trip for nothing. I would have been completely fine if he called me and said "I'd love to help you but I cant right now" -and that would have been very understandable. But instead, James gave me one price over the phone and a different price when I arrived. In addition, I asked for AWD specifically and all he had to show me was FWD. Im extremely disappointed by this situation. I realize I am in a bad position, but I shouldn't have been told to take a four hour trip and lead to believe James would help me. If it weren't for your sales associate Michael Clemens, I would not recommend your dealership to anyone. Michael was so attentive, such a gentlemen, so respectful and truly tried his best to help me. Unfortunately, he doesn't have the final say in pricing. Michael is the only good thing about your dealership. Saddened and Respectfully, Nicole Sofia

Dear David Ferraez, Joshua Ferraez and Stan Ferraez, I wanted to reach out to you regarding my experience at your dealership this afternoon/evening- that I am just getting home from now at 9:30p.m. I am currently in a unique and difficult situation with my current Ford Lease. I have 22months remaining on my lease. My home mortgage recently went up drastically and very unexpectedly. Due to this I was looking for a dealership that might be able to help me get into an AWD small vehicle in the low 300's. I had contact Sales Manager James Russel, explaining my situation in detail. James called me this afternoon and stated that he thinks he could help me, that we are not too far off in numbers and I should come in. He told me he ran numbers and before even coming in he was at $0 down $359/mo to lease the encore. I had told James that I would be coming from the Bronx (where I Work) but would need to go home first to get the vehicle I was looking to trade in. I live in Rockland county NY. James was very kind on the phone and very willing to work with me and thought it would definitely be worth the trip for me to come in. So I took the very long 2 hour drive in rush hour traffic to get to your dealership with high hopes that James could solve my problems. However, upon arriving at your dealership, the salesman Michael showed me a front wheel drive car. I immediately explained that I had contacted James about an AWD vehicle. In my email to James I was very clear about my situation and the vehicle I was looking into. When James called me, he said he had been looking over my email to see what he could do for me. I assumed he read the entire email and that we were on the same page. In addition, the first numbers James gave me was $0 down, $379 for an FWD encore. On the phone he has stated we were at $359 with $0 down-assuming he was referring to the AWD encore I asked for in my correspondence with him. I was fully aware and understood that I was in a very difficulty position and I was very realistic of most dealers not being able to help me. I very much appreciated James even taking the time to speak with me and doing his best to help me, but I understood completely if it wasn't possible. James remained confident that he could help. Not only was this not the case, but I made a 4 hour trip (2hours there and 2hours home ) for no reason at all. The only thing James had to say was "I feel like an idiot". He explained to both myself and my husband over the phone, that he did read my email and just didn't look at the AWD . That is not a solution or acceptable response for putting someone through a 4 hour trip for nothing. I would have been completely fine if he called me and said "I'd love to help you but I ant right now" -and that would have been very understandable. But instead, James gave me one price over the phone and a different price when I arrived. In addition, I asked for AWD specifically and all he had to show me was FWD. Im extremely disappointed by this situation. I realize I am in a bad position, but I shouldn't have been told to take a four hour trip and lead to believe James would help me. If it weren't for your sales associate Michael Clemens, I would not recommend your dealership to anyone. Michael was so attentive, such a gentlemen, so respectful and truly tried his best to help me. Unfortunately, he doesn't have the final say in pricing. Michael is the only good thing about your dealership. Saddened and Respectfully, Nicole Sofia

I have a 2016 gmc Sierra Denali whit 12000 miles in perfect condition I wanted to trade it in. they offerd me $40,000 on a $56,000 truck that is only 11 months old. when I approached a manager to tell him I was not satisfied with the offer he just started raising his voice and interrupting me and telling me that I don't know what I was talking about. It was so unprofessional I would never recommend this dealership to friends and family.

Terrible experience just so unprofessional They tried to take advantage of a potential customer What extremely low ball offers

I recently brought a 2016 Buick Verano. Without an appointment I had to bring the car to service the next day because the tire pressure light came on. Mr. Tony Tiano politely squeezed me in on a full day. After inspection of tire, a nail was found in a spot of the tire that could not be fixed. Mr. Tiano worked things out that I did not have to pay for the brand new tire they placed on my new car. GMC service was excellent. Mr. Tiano and GMC staff did a great job and getting my car in and out. Crystal White 6/25/16

Excellent customer service from the salesman to the manager to the service department to the finance Department.

As A Car Owner For Over 30 Years, My GMC Buick Mitsubishi Dealer Is The Best Dealership I've Encountered!!! The Staff Is Excellent, The Selection Of Vehicles Is Always Great, & Even The Dreaded Financial People Are Tolerable!!! I've Purchased 3 Vehicles From This Location & Given Their Excellent Track Record With Me I See No Reason Why I Would Not Recommend Them To My Friends, Family, As Well As My Own Next Purchase Of A Vehicle!!! Sales Associate Frampton Walker Has Assisted Me The Last 2X's I've Purchased Vehicles Here & He's A Tremendous Asset To This Organization As He Is Knowledgeable, Cares About His Customers, & Seems Willing To Go Above & Beyond In His Service. Over These Last 4 Years, I've Even Had A Chance 2 Watch His Family Grow Via The Pictures On His Desk!!! LOL!!! My Only Complaint Is The Time Frame. I Knew What Vehicle I Wanted, We Test Drove It, Then Sat Down 2 Do The Deal!!! I Arrived @ 10AM & DID NOT Leave Until 2:45PM. IN My Opinion That Is Much Too Long To Be Stuck Purchasing Anything That You Already Know You Want & Are Committed To Buy!!!

I brought my car in for factory recall replacement piece for the passenger airbag. This is a large dealership, but there were several service reps. ready to assist customers. I was able to wait for the part installation, which took about an hour. Now my car is all set.