Great, as usual. We just bought another car there a couple of days ago...We also bought one two months ago! That make 7 in 6 years. Job changes hav...e made us go from economy cars to trucks to economy cars, back to trucks and now to SUVs. We are dealer-loyal more than we are brand loyal. We have bought Pontiacs, Suzukis, GMCs, and Mitsubishis from them. They are a family-owned business and the owner or son are always there if you need them. It is always a pleasure dealing with the other relatives that work there. The service guys are really helpful and follow up on things. Our salesman, Frampton Walker is a gentleman as well as a really good guy. We have never had an issue were we've walked away grumbling about something that did not necessarily go our way (e.g., a third party warranty company would not cover an issue with a headlight and David, the owner, walked us over to Laurie, his sister, and together we called the company to discuss it with them. It wasn't covered but we knew that they at least really tried to help us. I cannot conceive of buying elsewhere; we've been spoiled by their attentiveness, fairness, and willingness to work with us at all levels.
Dear David Ferraez, Joshua Ferraez and Stan Ferraez, I wanted to reach out to you regarding my experience at your dealership this afternoon/evening- ...that I am just getting home from now at 9:30p.m. I am currently in a unique and difficult situation with my current Ford Lease. I have 22months remaining on my lease. My home mortgage recently went up drastically and very unexpectedly. Due to this I was looking for a dealership that might be able to help me get into an AWD small vehicle in the low 300's. I had contact Sales Manager James Russel, explaining my situation in detail. James called me this afternoon and stated that he thinks he could help me, that we are not too far off in numbers and I should come in. He told me he ran numbers and before even coming in he was at $0 down $359/mo to lease the encore. I had told James that I would be coming from the Bronx (where I Work) but would need to go home first to get the vehicle I was looking to trade in. I live in Rockland county NY. James was very kind on the phone and very willing to work with me and thought it would definitely be worth the trip for me to come in. So I took the very long 2 hour drive in rush hour traffic to get to your dealership with high hopes that James could solve my problems. However, upon arriving at your dealership, the salesman Michael showed me a front wheel drive car. I immediately explained that I had contacted James about an AWD vehicle. In my email to James I was very clear about my situation and the vehicle I was looking into. When James called me, he said he had been looking over my email to see what he could do for me. I assumed he read the entire email and that we were on the same page. In addition, the first numbers James gave me was $0 down, $379 for an FWD encore. On the phone he has stated we were at $359 with $0 down-assuming he was referring to the AWD encore I asked for in my correspondence with him. I was fully aware and understood that I was in a very difficulty position and I was very realistic of most dealers not being able to help me. I very much appreciated James even taking the time to speak with me and doing his best to help me, but I understood completely if it wasn't possible. James remained confident that he could help. Not only was this not the case, but I made a 4 hour trip (2hours there and 2hours home ) for no reason at all. The only thing James had to say was "I feel like an idiot". He explained to both myself and my husband over the phone, that he did read my email and just didn't look at the AWD . That is not a solution or acceptable response for putting someone through a 4 hour trip for nothing. I would have been completely fine if he called me and said "I'd love to help you but I ant right now" -and that would have been very understandable. But instead, James gave me one price over the phone and a different price when I arrived. In addition, I asked for AWD specifically and all he had to show me was FWD. Im extremely disappointed by this situation. I realize I am in a bad position, but I shouldn't have been told to take a four hour trip and lead to believe James would help me. If it weren't for your sales associate Michael Clemens, I would not recommend your dealership to anyone. Michael was so attentive, such a gentlemen, so respectful and truly tried his best to help me. Unfortunately, he doesn't have the final say in pricing. Michael is the only good thing about your dealership. Saddened and Respectfully, Nicole Sofia
Terrible experience just so unprofessional They tried to take advantage of a potential customer What extremely low ball offers