Reviews
Services were polite, attentive, and professional.
Services were polite, attentive, and professional. I liked the addition of the video showing the car in the shop, although there was no vocal working.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com
I’ve never been disappointed in not only the polite
I’ve never been disappointed in not only the polite service I’ve been given, but the quality of service that I’ve been given!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com
After the usual oil change and system check, Andrew
After the usual oil change and system check, Andrew advised me about some possible front strut issues. I decided to have some pre-emptive strut issues work done. I scheduled the appointment for the work, and Andrew ordered the needed parts. The morning I brought my car in for the work, the car was taken into the shop on time. I mentioned to the other service desk attendant, Josh, that I had decided not to a take a loaner vehicle, and I mentioned bringing in plenty of work to do, while I waited for my car. Josh suggested a more quiet area in the waiting area to do my work. I really appreciated his suggestion. I got my work done and received my car back from the service department in less time than I had planned. Thank you. Andrew and Josh.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com
I thought Ehtan did a good job of explaining the
I thought Ehtan did a good job of explaining the maintenence I needed and why I needed it. I wasn't able to get everything I wanted done in one visit because I was a little pressed on time, but Ethan assured me that I could wait few weeks to get service and still be fine.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com
This was my first visit and they did a really good job.
This was my first visit and they did a really good job. I have no complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com
Russ Darrow Mazda has amazing service!
Russ Darrow Mazda has amazing service! My engine light turned on late Thursday night and by 9 am on Friday the car was completely fixed as well as another minor problem they addressed. I am so thankful for all of there help, especially Ethan making sure I was taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com
Service efficient and quick along with the tech reviewing
Service efficient and quick along with the tech reviewing the vehicle in the video report.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com
Service was good.
Service was good. I needed to drop off my car early and they were able to hold the car and got the work done early when time was available. The only challenge was that the video they sent explaining the service was very hard to understand.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com
It took an hour and a half to get an oil change.
It took an hour and a half to get an oil change. You advertise $79 but then you add on theoil disposal charge after it's done.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Zinniel nicholas.zinniel@russdarrow.com
Adapted to what I needed in a vehicle.
Adapted to what I needed in a vehicle. Appreciate the fact that they didn’t push for anything extra like services for the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com