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Hagan's Motor Pool

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

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Car purchase and service

I purchased a 1997 Audi A4 and it was my first German Car purchase so i was reluctant but Mike helped me understand the advantages of these vehicles - the car was clean and only had 74,000 miles and now it has 84,000 after 6 months and is going strong - what a great little car - I also had a issue with the heater on a Friday and Mike had it fixed the next day - both the car and repair were vere reasonable and i will go back again - Thanks Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Ken for writing us such a great review! We do our best to hand select the vehicles we put on our lot for sale. We're pleased you're realizing the quality and value of your Audi! Its pretty common for people to be unsure of German cars. They are very reliable, last a long time (over 300,000mi.) if maintained properly, and repairs generally aren't much more than an American or Japanese car. We appreciate your business and look forward to doing more business with you.

Honest and Friendly Service!!!

People spend years looking for an honest auto service shop that does quality work, at good rates. For me, I've found that shop. I brought my Ford truck to Mike Hagans thinking it needed some fairly extensive service, and was surprised to find out that the work was minor, and the cost was a fraction of what I was expecting. If you're looking for honesty, integrity and top notch friendly service, this is the place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steve, thank you very much for such a great review! unfortunately in this business repair shops can be unreliable and dishonest. All of us here take pride in providing the best service and sales experience to all of our customers. We're glad you enjoyed your experience and we look forward to doing more business with you in the future.

The way a repair facility should be!

Mike has serviced my E Class Mercedes for 2 Years. I am VERY happy. Great service; very fair pricing, doesn't nickle & dime you; he treats everyone with respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Ernie for taking the time to write us a review. We are so pleased that we have had the opportunity to do business with you. Mike is a master certified Mercedes Benz technician and Its been our pleasure helping you keep your E320 in perfect running condition!

Very helpful, and prompt service!!

This is the second vehicle we have bought from Mike and his team!! He is great to work with and sells great used vehicles. I would recommend him to anyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much Denise the 2003 Volkswagen Jetta GLX from us. We always love seeing repeat customers and really getting to know the people we are doing business with. Our customers and the quality of cars we sell is our focus and what drives our business!

Very pleased with my purchase and the service!

I purchased a used Neon from Mike Hagan, and I was very impressed with the price as well as his overall professional demeanor. He worked to make sure the car was in the best possible shape before I left the lot with it, which was also a huge blessing. I really appreciate everything he did and will be recommending him to any friends looking for a new car in the future. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kyra, I am glad you had a good car buying experience for your first car.

Excellent company to deal with!!

Between my calls to Josh and Mike, every time I talked with them they were professional and really did put my needs first! That is something that you don't find with many companies today, and especially car dealers. Mike took the time to find the right car from me. I have purchased many cars, and will say that all through the sales process Mike was awesome, through every step. You can say that it may be a fluke, but while I was there I saw him interact with several other customers, and saw each and everyone treated the same way. Would highly recommend Mike and his team, to you reading this and will to all of my freinds!!! Thanks you to Hagan's for all the hard work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much Dave! We know the human element gets taken out of so much business now a days and it means a lot to us that what we are trying to accomplish at our business it showing and making our customers happy! Honest, respect, and reliability are just a few things we like to provide to everyone who drives onto our lot. Thank you very much for the nice review and we appreciate your business!

Fast and pressure free buying experience!

I stopped in on a Monday and was driving away in my new to me (used) car in just a few days. This was the best used vehicle transaction I have ever done, no pressure easy financing.the service was excellent and very friendly and helpful to get me the best interest rate. I loved this experience so much my son bought a vehicle there two days after I did. Keep up the good work and thanks again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much Dave! We are so happy you were so pleased with your experience. It was pretty awesome when we met your son and got him into a car the same day!! Thank you for all the business. It has been a great experience for all of us.

Great Friendly Environment, and Quality Work

I have come here a few times the past year, for both repairs and State Inspection. They have able to get me in quickly and do good quality work on my car. I was recommended by my father to come here and get the work done on my car. They always get me a quote within 24 hours. Since the first time here everyone has been kind and friendly, they clearly think of more than just the money and about the comfort and happiness of the customers. They took the time to hunt down a nice, transmission for my car when mine was busted, finding not only a great quality one but a good price. After all that they do I know I am going to be a costumer for life. And if I ever want to buy a car this will be the first place I look. Because I feel I can trust everyone in the shop. It is great to find a place that makes you feel like they care more about you and doing the job than the money they make doing it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Sara,you and your father have been great customers and we really appreciate your repeat business! It has been such a pleasure working with you both! Thank you for the stellar review.

First Used Car Experience

I bought a Mercedes E350 from Mike in late October, 2013 and found the process to be very easy. I should preface this review by mentioning that this is the first used car I have ever purchased. I was a bit leery going into the process and I have had no experience in the used car area and have heard the horror stories of how dealers will sell you a lemon at every opportunity. This was not my experience with Mike and team. Mike was incredibly honest and forthcoming about all the history on the vehicle. He allowed my wife various test drives to get comfortable with the selection and driving experiences offered by various vehicles. Mike also had a no-pressure approach and gave us the time we needed to arrive at the correct vehicle and do some research on our own. I could not have been more pleased with Mike and this approach. Mike and team also treated my wife with respect and did not try and fit her to a car based on any sort of expectation. I will definitely purchase a car again from Mike and team. I also found the office staff to be fantastic. Amy was very easy to work with during the final paperwork and delivery and did a great job at getting me in and out as quickly as possible. Josh was very courteous on purchase day and worked to ensure that I had the necessary service appointments in place to ensure that I took care of a few after sale activities (snow tires, bushings, and alignment). I do not have great experience with the service department yet but I after this work is completed I will submit a second review for the service area. Bottom line....I would definitely buy another car from Hagan's Motor Pool and found the entire experience to be a low pressure, customer centric, and efficient operation. Integrity and honesty are not just words to this team and if you are looking for honesty and some candor, then buy from Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Wow thank you James on such a great review! This really means a lot to all of us here at Hagan's Motor Pool. We hold ourselves at high standards and I'm glad you think so as well. I'm pleased that you were happy with how quickly and efficiently we were able to get your car back into the job and fix the little problems that arose, at no cost!!! We look forward to doing further business with you in the future!

Honest Service & Repair

Josh went above and beyond researching the most economical and effective repair for my 2003 Volvo XC70. He was very upfront and honest about what he would be able to repair due to the lack of access to the proprietary Volvo software. He was able to make the repair and for a decent price. I would highly recommend the service here at Hagans.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

That is awesome! We really appreciate that Josh takes his time to explain things to people so that they understand what is going on and he utilizes different resources to find the best product and price for our customers. We're so happy you had a great experience in our service facility and we appreciate your business. Thank you.