Hagan's Motor Pool

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 11, 2019

    I have my Mercedes and my wife’s Audi serviced with Hagan’s and have never been disappointed. I was going to the new car dealer for years but after finding... these guys I won’t be going back to the dealer for anything but recalls. Thanks Mike!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 30, 2019

    Scam artist!! Stay away from mike hagan! He totally screwed us on a 2009 mercedes he sold us.. Put a sticker on the car.. Patched an oil leak and after... 3 months essentially told me to pound sand.. The car is a lemon and he knew it!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • June 13, 2014

    Just purchased a 1999 VW cabrio convertible. Price negotiation was easy and upfront- they put a lot of work into the car as part of the deal. The car feels... solid and runs beautifully. Very nice family run business! They obviously take pride in their work. It was a pleasure doing business with Tiffany in sales.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for such a kind review. We are honored to have such a great family and group of people working together to provide such trust wort...hy vehicles and service. You certainly deserve that cute Cabrio and we are so excited that we had just what you were looking for! Enjoy your summer!

  • 1.0 out of 5
    October 30, 2019

    They said nothing about an oil leak the car had and lied to us about numerous things about the car. We kept bringing the car back because everything kept... going wrong with it. We finally brought it to a different mechanic and they found a list of things wrong with the car. I will never reccomend this dealership to anyone. They are crooks.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    October 8, 2019

    So after purchasing what we thought was a quality vehicle from mike over at hagans, im saddened to leave a bad review.. We purchased a 2009 mercedes ml320... from them just back in March.. We've had nothing but problems! They "inspected" this vehicle and gave it a clean sticker ( i should've known they rushed the inspection just to make money ) butttt 5 months later mike gives me a qoute for $2100 just for this car to get inspected again... In those 5 months somehow BOTH of my rear springs are broken! And we havent gone 1 week without a check engine light! I had alot of trust in hagans but that is gone now. This was supposed to be a safe and semi problem free family car ( well at least go longer than 5 months without having everything go wrong with it) plus they wanted to charge us 400 for a window switch which was 3 dollar part we ordered and put on within 20 seconds.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    November 7, 2018

    I was interested in the Mercedes Benz E63 AMG but couldn't get into it due to financial reasons but the guys at Hagan's Motor Pool did manage to get me... a pre-approved loan when others selling older AMG'S wouldn't even bother with my credit!! I highly recommend these guys even for first time buyers!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 19, 2016

    Mike was great to work with. Very friendly, professional and even took time on his day off to prep my paperwork ahead of time so the actual purchasing... part took very little time. He's always been responsive and kept in touch with me via text or on his Facebook page. Highly recommend this company for your next vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 21, 2015

    This review is not to bash or praise the dealer.Check over the paperwork and know what you are doing or take someone who knows how car buying should be.... I bought a used 2008 VW Passat from Mike. We had some issues with a bad oil pump on the car after I had owned it for a day and I called Mike and he told me to bring it in. At the time he didn't know it was a bad oil pump. I took the car within the first week to him roughly 4 times and Mike jumped on working on it(he even worked on it till about 7pm on a sunday which was his day off) The car was finally fixed and I was able to drive it 800 miles to Ohio a couple weeks later. I cant come up with many complaints on the buying process except for the paperwork. I was buying my first used car and didn't exactly know what I was getting into. I did get a great interest rate on a used car and the payments were low and I was able to get a service contract and Mike upgraded it for free(which I used about 3 months later when the car had a hard breakdown. I don't blame Mike for the issues that causes the breakdown they were issues that typically only a VW dealer would know to look at and only they could measure because VW is known to withhold some of their spec data so owners are forced to go to their dealership for certain maintenance. Back to the point. I was happy with everything until I looked at the contract I signed and read that I didn't get gap insurance. I was told by Tiffany(who knew I had never purchased a car in the states because I also was a military member like Mike the owner) that I would get it free with the bank I financed with. I called the bank and they informed me otherwise. As a first time buyer I felt like somebody got one past me. I wont say that this is a terrible dealer. Any dealership you go to will do what is best for the business. Nothing special here, just another place you can buy your cars. As a new dealer Mike is doing alright and I hope he is able to expand him business. I'm a huge fan of not buying from big business and figured I would try it with cars since i didn't know better. I could've got a better deal and more honesty but on the flip side I have tried to buy from other name brand dealer and I got offered less of a deal and more dishonesty. Dealing cars is a tough business for buyers and sellers and Hagans motor pool is not the worst or the best. Just another hometown dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 27, 2014

    I recently bought a used Volkswagen at Hagan's Motor Pool. I am always suspicious about buying cars from "roadside used vehicle dealers" and have had some... bad experiences with them. I cannot tell you how different that Hagan's is. Extremely courteous, no pressure sales people, that have your need in mind. The choices here were absolutely great, and all the cars were clearly marked with the price and features. I am so pleased at how easy the financing was. They made this car buying experience better than I have had at other new car dealers. Had the vehicle serviced (with the veterans discount, another feature not offered by anyone I've heard of) and it was excellent and timely. Overall, one of the best buying experiences I've ever had.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Don we are so pleased you took the time to write this amazing review. We are happy that you are so satisfied with our laid back, yet professional appr...oach to our work. It means everything to us to provide our customers with the tools and comfort they need to make an informed decision on their purchase. We are so happy to have you as a customer and look forward to doing many more years of business together!

  • 5.0 out of 5
    May 30, 2014

    I purchased a 1997 Audi A4 and it was my first German Car purchase so i was reluctant but Mike helped me understand the advantages of these vehicles -... the car was clean and only had 74,000 miles and now it has 84,000 after 6 months and is going strong - what a great little car - I also had a issue with the heater on a Friday and Mike had it fixed the next day - both the car and repair were vere reasonable and i will go back again - Thanks Mike

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Ken for writing us such a great review! We do our best to hand select the vehicles we put on our lot for sale. We're pleased you're realizing t...he quality and value of your Audi! Its pretty common for people to be unsure of German cars. They are very reliable, last a long time (over 300,000mi.) if maintained properly, and repairs generally aren't much more than an American or Japanese car. We appreciate your business and look forward to doing more business with you.

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