Reviews
Good atention friendly no time but don't Wash may truck
Good atention friendly no time but don't Wash may truck just missing these think
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It was really bad customer service they never give me any
It was really bad customer service they never give me any update of my car, I was the one that was calling them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Gricelda, thank you for reaching out. I am concerned to hear about the communication issues you experienced. Your feedback is invaluable in helping us to enhance our customer service and I would appreciate the opportunity to learn more about your visit. Please feel free to give me a call at your convenience! - David Anderson, General Manager, (623)478-3610
Have to say I was very disappointed that my advisor did
Have to say I was very disappointed that my advisor did not keep in touch with me on updates of my truck. not even a single courtesy call. i would call , leave messages, even emailed. No response until five days to tell me they were back ordered on the part and that my vehicle would have to be left for a few more days. I said the fact that you took this long to let me know, i went and picked up my truck and took it to Bill luke dodge on camelback. there is no way to reach these guys ( Larry Miller), they do not answer or follow up. terrible service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the lack of communication during your recent service experience. This is not the level of service we strive to provide, and we understand how frustrating it must have been for you. We value your feedback and are actively working to improve our communication processes to prevent situations like this from happening in the future. If there's anything we can do to address this further, please don't hesitate to reach out directly at 623-478-3710. David Anderson General Manager
Work was done quickly and accurately.
Work was done quickly and accurately. Price is quite high though. Could be done for half the price.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I had a service appointment at 7am.
I had a service appointment at 7am. Fred promised it would be done in 4 hours. The dealership is charging me 3x what Discount Tires offered to replace my tire pressure sensors for ($300 vs $100). It's going on 7 hours and I don't believe they've started. I was left on hold for half an hour before I hung up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We sincerely apologize for the delay and any miscommunication during your service appointment. This is not the level of service we aim to provide. We understand your frustration and would like to discuss this further to make things right. Please reach out to me directly at 623-478-3710 so we can address your concerns directly. Your satisfaction is important to us, and we appreciate the opportunity to improve. David Anderson General Manager
Car was quickly taken in for service and I was out and on
Car was quickly taken in for service and I was out and on my way home in under an hour! Great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clifford was very informative in keeping me updated on
Clifford was very informative in keeping me updated on the progressive of my vehicle. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was excellent.
Service was excellent. Oscar went through everything and let me know what I needed on the next visit. Definitely will be going back for my next service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The advisor noticed my attena was missing on my Jeep and
The advisor noticed my attena was missing on my Jeep and took care of me- gave me recommendations on services
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Francisco and the team provided great customer service
Francisco and the team provided great customer service along with the necessary overview of upcoming 100,000 mile repair service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair