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Jacobs Mitsubishi

(1,199 reviews)
Visit Jacobs Mitsubishi
Sales hours: 10:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 8:30am–6:00pm
Tuesday 9:00am–8:00pm 8:30am–6:00pm
Wednesday 9:00am–8:00pm 8:30am–6:00pm
Thursday 9:00am–8:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 8:30am–6:00pm
Saturday 9:00am–7:00pm 8:30am–6:00pm
Sunday 10:00am–5:00pm Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (727) 483-5616 (727) 483-5616
Used (727) 475-4572 (727) 475-4572
Service (727) 483-5805 (727) 483-5805

Reviews

(1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jacobs Mitsubishi from DealerRater.

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Juan was a very friendly and knowledgeable salesman no...

Juan was a very friendly and knowledgeable salesman no stress no pushing great experience he offered us water and coffee and walked us around the lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Gloriareed, we're happy to hear you had such a positive experience with our team!

The person who talked to us, a girl - Early Clayton - is...

The person who talked to us, a girl - Early Clayton - is the best!!! She is so friendly!!! We don't feel we are doing a favor for the dealership bringing the car for them to check it up!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service from beginning to end! This...

Excellent customer service from beginning to end! This was the easiest car buying experience I have ever had!! Pete helped me purchase my dream car with ease. I was able to negotiate the price via email and that is exactly the price I paid, no tricks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Let me start off by saying this.... GO TO THIS DEALER!!...

Let me start off by saying this.... GO TO THIS DEALER!! I'm as picky as they come, I personally hate going to dealers, but JACOBS MITSUBISHI made me feel comfortable with the buying process. Juan Gonzalez started it with an easy going phone talk, then as I got in, Jeremy Pohl assisted with the process in getting what I wanted, and Troy White made it even better sitting down at the Financing Dept with an astonishing 9 minute process..... 9 MINUTES!! Who does that?! I'll tell you who.... JACOBS MITSUBISHI!! I'm giving it 5 stars starting with Juan, Jeremy, and Troy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Truly a fun and enjoyable time looking for a car! Our...

Truly a fun and enjoyable time looking for a car! Our sales person Bob was knowledgeable and made the car buying experience unforgettable. I will make sure all my friends and family are referred here for their car buying needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Robyn31789, thank you for your kind review; we are happy to pass along your comments to the team here at Jacobs Mitsubishi! We hope to see you soon!

Bob was awesome to deal with and went above and beyond to...

Bob was awesome to deal with and went above and beyond to make my deal happen. Great guy, would definitely work with him again and recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We can't wait to see you again, have a great day.

This dealership puts all other dealers I’ve worked with...

This dealership puts all other dealers I’ve worked with to shame. They flat out understand how to conduct good business. I also want to point out the team I worked with was absolutely outstanding and I highly recommend working with Pavel, Troy, and Elizabeth. Here’s why I gave Jacobs Mitsubishi 5 stars. I was treated as a serious buyer from the very moment I spoke with their staff on the phone. Jacobs Mitsubishi was over a 150 miles away from where I’m located. I informed Jacobs Mitsubishi that I needed to work out the details of the potential purchase over the phone before committing to the long drive there. Jacobs Mitsubishi listened and began working hard for my business instead of giving the typical BS statement of “It’s really best if you come down in person”. Everything was handled in a timely fashion and there were not any hidden surprises/fees in the process. The documentation portion of the deal only took 10 minutes. They work hard for your business, are completely transparent, and will not waste your time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sw95, we're happy you found our staff to be so supportive during your experience here at Jacobs Mitsubishi. Please let us know if there is anything else we can do for you; we are more than happy to help!

Pavel is the man! I had recently tried to purchase a car...

Pavel is the man! I had recently tried to purchase a car from out of state and it was an absolute nightmare. After fighting with that dealer I was skeptical to shop anywhere, but my home state. Well, I'm glad I took another chance because Jacob's Mitsubishi has had excellent communication and made everything effortless via emailing all documents to you vs waiting on physical mail. 10/10 Will do business again when I need to upgrade

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ethan Bujarski, thank you for your kind review; we are happy to pass along your comments to the team here at Jacobs Mitsubishi!

Everyone is very friendly in the service and sales...

Everyone is very friendly in the service and sales department. They always make sure you're taken care of from the time you walk in till the time you walk out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Sales person very funny friendly and on his job...

Sales person very funny friendly and on his job everything was yes ok and done.. He made us feel like we made the right decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!