Jacobs Mitsubishi

I purchased a 2019 Mercedes-AMG GT R from Jacobs Mitsubishi in Florida and had the vehicle shipped to Colorado. My experience after the sale has been extremely disappointing. The vehicle would not pass emissions, and I subsequently discovered that it had aftermarket downpipes with no catalytic converters installed. Jacobs initially disputed my concerns and pointed out that RENNtech offers performance downpipes with 200-cell catalytic converters. The problem is that those catalytic converters were not actually installed on the vehicle I received. At Jacobs’ request, I paid to have the vehicle independently inspected by Evoke Autowerks. Their technician physically inspected the vehicle and documented that it had catless downpipes. Evoke estimated $9,530.18 to correct the emissions issue. Jacobs then said that estimate appeared “extremely high” and told me they preferred an OEM Mercedes-Benz solution. So I took the vehicle to an authorized Mercedes-Benz dealership. Mercedes independently documented the cause as: “AFTERMARKET DOWN PIPES WITHOUT CATS” Mercedes recommended installing the factory downpipes and associated hardware and provided an OEM repair estimate of $11,829.70. That means I now have two independent professional inspections confirming the vehicle has no catalytic converters, including confirmation directly from an authorized Mercedes-Benz dealership. Jacobs also proposed purchasing used OEM catalytic converter assemblies found on eBay. I was not willing to have unknown used emissions components installed on an AMG GT R by an unidentified repair facility. I told Jacobs I would accept a proper repair performed by either an authorized Mercedes-Benz dealership or a RENNtech-qualified facility, with Jacobs paying the shop directly. After repeated attempts to resolve this directly, the matter remains unresolved. I have therefore stopped the open-ended negotiations and am pursuing complaints through the appropriate regulatory, lender, manufacturer/dealer-oversight, and legal channels. I’m posting this review so prospective buyers can understand my experience. If you’re considering purchasing a modified performance vehicle from this dealership—especially remotely or from another state—I strongly recommend having the emissions equipment physically inspected by an independent qualified shop before completing the purchase or having the vehicle shipped. I have retained the inspection reports, repair estimates, purchase documentation, and correspondence supporting the statements in this review.

Very fair to deal with. No pressured sells. Salesman Brandon was extremely helpful in my new purchase.

It's been a long time since I have dealt with a Dealership that was so honest and caring for what "I" wanted and needed. Brandon was FANTASTIC and quickly sent me clear and detailed videos.

I have purchased three vehicles from this dealership and have always had excellent service. I would highly recommend them if you are looking for your new car purchase!

Con el vendedor Vladimir bello todo fue diferente después del mal trato de Manny , Vladimir hizo todo lo que pudo para ayudarnos

Knowledgeable, professional, and proficient. The facility is a welcoming, well-established and a friendly environment. They are committed to quality and customer service and maintains a clean and organized space, with courteous and helpful staff members.

Dustin is a fool, and wouldn’t recognize a good deal if it ran him over. He’s a small, overweight, bald guy who is clearly worried someone is going to take his job - because even he knows he is a bare-minimum kind of employee.

Miss Libengood is simply an spectacular person, she is professional, dynamic & very courteous. Am very satisfied with all the saff from Jacobs Mitsubishi. Happy Thanksgiving for everyone and one more time thank you for your business.

I just needed to take the time to thank Izzy. She went through all the features and specs in detail and was patient, kind, and incredibly helpful. She even took the time to explain everything to my father in Spanish, since he doesn’t speak any other language, and that meant a lot to us. I had a great time at Jacob’s Mitsubishi. I was a little reluctant at first, but I’m glad I took the time to come in. It was well worth it, and I absolutely loved the VinFast VF9, I wasn't expecting to love an all electric vehicle so much 😅. I look forward to coming back to make my final decision.

It was the best car purchase experience I have had and I am 53 years old. The saleswoman was attentive and explained everything in detail. I would recommend Jacobs Mitsubishi to my family and friends.