Reviews
Always professional, respectful and polite.
Always professional, respectful and polite. I have never been treated so well by a service department. The consierge service is the best. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled our team provided you with the quality service you deserve! Thank you for choosing us! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Not helpful.
Not helpful. Just told us the markup amount and to order off the website. Seemed like the entire staff were surfing on their phones. Did not give us contact information or thank us for coming in. We won't be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Clay, The LYRIQ electric vehicle is the first of its class and due to the supply and demand, is currently selling for over MSRP. Having said that, it sounds like our team could have been more accommodating and informative when providing you with this information. I appreciate you bringing this to my attention and should you like any more information about ordering a LYRIQ, please don't hesitate to contact me. I'm here to help. Regards, Justin Conover General Manager justin.conover@earnhardt.com
You're right. We are very interested in getting one. It won't be with you
Service quick time
My service advisor Paul Kirwan is top notch. He had me in and out just under an hour for oil change & tire rotation on my XT5. Thanks Paul! (mpc)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, it pleases us to see that Paul got you back on the road in no time! We look forward to working with you again soon! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Fue un buen servicio el que no proporcionaron cuando
Fue un buen servicio el que no proporcionaron cuando llegamos ala agencia y nos esplicaron todo lo que necesitábamos saber acerca de el vehículo que queríamos
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias para esta revision de cinco estrellas! Saludos, Justin Conover General Manager Justin.conover@earnhardt.com
Liars and scam artists!
Liars and scam artists! Do yourself a favor and go elsewhere. Justin and Andy are liars and have 0 integrity.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We’re disappointed that we fell short of your expectations. After being in business for 60 years we aim to exceed the expectations of our customers. Due to the nationwide shortage of Escalades and super high demand, inventory turns at a super-fast rate. Should you like to discuss your experience any further, please feel free to contact me. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Earnhardt Chandler Cadillac has done all the warranty and
Earnhardt Chandler Cadillac has done all the warranty and maintenance work on my last 2 Escalades. Professional and attention to detail is high. Would recommend them to everyone. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chris, we are so happy that our service team provided you with a. positive visit! We look forward to working with you again! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Brad Hartman does a great job coordinating things and
Brad Hartman does a great job coordinating things and getting everything done on time. I highly recommend this dealerships service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brad is awesome and it's no surprise that he took such good care of you! We look forward to working with you again! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Great customer service.
Great customer service. My appointment was at 11 am and I was talking with the service writer right on time. Car was taken back immediately and all requested repairs were accomplished in a reasonable time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to know that we got your car back to running like new! Please let us know if we can help you with anything else! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Brad Hartman is my Advisor and I can’t say enough about
Brad Hartman is my Advisor and I can’t say enough about is customer service skills professionalism, courteousness and his compassion to understand the customers needs ie: time constraints, explaining problems with vehicle using words that does not meet automotive terms, but he figures it out for you. You are very fortunate to have such a Gem on your team, don’t let him slip away!! Keep him on payroll no matter what🤗 Thank you Brad and Earnhardt management/service team for having the insight to hire Brad.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You deserve nothing but the best, and we're grateful to know Brad provided you with nothing less than that! We look forward to seeing you at your next service visit! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Thank you, look forward to that , however not to soon Haha.
Very professional.
Very professional. Everything was upfront and honest, no games or hidden agendas. The easiest vehicle we've ever bought. William Jurczak & Terry Schaier took great care of us. We actually talked and laughed through the entire sale. Thank you, gentlemen, for an amazing vehicle buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cari, it's so nice to know that William and Terry worked hard to provide you with a smooth car-buying experience! Thank you for choosing us and we hope to see you again! Regards, Justin Conover General Manager Justin.conover@earnhardt.com