Reviews
Earnhardt Chandler Cadillac was professional,...
Earnhardt Chandler Cadillac was professional, knowledgeable and very courteous. Lee was exceptional I will always recommend this dealership for all Cadillac needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We take pride in providing quality service and we're extremely pleased to see that Lee and our team provide you just that. Thanks so much for being such a valued customer and here's to many more years of working together. Regards, Justin Conover General Manager Justin.Conover@earnhardt.com
Well done; always please with the kindness,...
Well done; always please with the kindness, professionalism and courtesy they use with dealing with their customers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We take pride in providing world-class service and we're very happy to see our team provides you with just that at each visit. We appreciate your positive feedback and we look forward to continuing to work together for years to come. Hope all is well. Regards, Justin Conover General Manager Justin.Conover@earnhardt.com
Aaron is always great to work with! I appreciate the...
Aaron is always great to work with! I appreciate the concierge service that is offered. It is so convenient for our busy schedules. I highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ginni, Aaron's a great asset to us here and we're very happy to see him and our team are very accommodating. Thank you for being a valued customer and taking the time to share this. We hope all is well and hope to provide you with this same great service in the future. Regards, Justin Conover General Manager Justin.Conover@earnhardt.com
We found a unicorn, Escalade Sport Platinum
Gus and Terry were wonderful to work with and exceeded our expectations. They worked a miracle to find us the car we were hoping for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dealt with Lee. He is one of the best sales people we...
Dealt with Lee. He is one of the best sales people we have met. Great to work with. Aaron in service is great too.thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Evelyn, It's a team effort here and we're happy our team does a great job providing you with the 5-star service you deserve. We look forward to serving you again soon. Regards, Justin Conover General Manager Justin.Conover@earnhardt.com
Will be dealing with him again.
Aaron has always been nice and prompt, always looking out...
Aaron has always been nice and prompt, always looking out for me. I will definitely recommend him to family and friends. Thank You! Great Job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mary Joy, Aaron's a quality asset to us here and we're very happy to see he provides you with the 5-star service that you deserve. Thank you for being part of the family and we look forward to working together for years to come. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Aaron gave me great service and a good price on new tires...
Aaron gave me great service and a good price on new tires for my 2017 XT5. I also like the car wash they provided with this service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's a pleasure to see you got a good price on tires from Aaron. We hope your XT5 is treating you well and we look forward to taking care of all your future Cadillac needs. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
I purchased a 2020 CT5 from Earnhardt in March 2021. The...
I purchased a 2020 CT5 from Earnhardt in March 2021. The transaction couldn't have gone smoother. Salesman Gus was totally professional; At no time did I ever feel pressured. I'm very satisfied with the price of the vehicle and the courtesy / professionalism of the dealership overall. Thanks Gus!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Freddy, Congrats on your CT5 and welcome to the family. We're so happy to see that Gus took great care of you and got you into the vehicle that you deserve. We hope you're loving it thus far and we can't wait to work together again in the future. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Sod was a great salesman he took care of all our needs...
Sod was a great salesman he took care of all our needs and questions. He was quick with a response and explained the courtesy intro. Our experience at Chandler Cadillac is one we would recommend to our friends and family. When the time comes we will be back for another cadillac!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be happier to read about your car-buying experience and we look forward to serving you, your friends, and your family in the future. Thank you for this great review. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Recommend you AVOID this dealership
I was recently in the market for an Escalade ESV. I am local and have been taking my current ESV to Earnhardt Cadillac for service. I decided to get a quote from Earnhardt. Subby, the salesman was actually great to deal with. However, I was quoted $5,000 above MSRP. Subby explained this was a "market adjustment" because the ESVs were in high demand. I contacted other dealers in the Phoenix area who confirmed the demand but were not charging the $5,000 adjustment. I contacted Andy, the GSM to give him a chance to retain our business explaining that I was in a similar business and understood the value of retaining loyal customers, was local so I would continue to service the vehicle there, had a nice trade that his dealership would retain and would likely finance through the dealership. However, I was unwilling to pay a $5,000 adjustment. He could not have been more rude. He said he had the only ESV sport in town (not true) and he would get the $5,000 (probably true) and didn't care who he sold it to (my deduction). 1 week later and I am the proud owner of a 2021 Escalade ESV Sport (stock) purchased from Coulter Cadillac. We will be a loyal customer there and will not buy vehicles from any Earnhardt dealerships.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're disappointed that you were dissatisfied with the price of this Escalade and you took your business elsewhere. We value your business and demand is at a record high and supply is at an all-time low. We get very few Escalades in each month with most being pre-orders and our competition is asking more than we do. Should you like to discuss this any further, please feel free to contact me. Regards, Justin Conover General Manager Justin.conover@earnhardt.com