Bob Rohrman Kia

The service department is very efficient and facilities for customers are excellent. The staff are also very friendly and helpful. I have leased 5 vehicles from this dealership and actually look forward to coming to Lafayette for the servicing of my vehicles.

My salesperson was very rude. She was very young and in my opinion unprofessional in the way she spoke to myself and the person who was with me. When things did not go her way she didn?t speak another word to me after the agreement was made while paperwork was being done. It was extremely uncomfortable so much so that one of the other employees noticed and asked if everything was ok. I would not recommend buying from this dealer and I would not buy another car from them myself.

Great, friendly service from the staff. They were very thorough, and checked in with me to keep me updated on the service. I will continue to get service directly from the dealer.

They gave me great service as always and they even found a coupon and applied it to help with cost. They got us out quickly and explained what they did and what I might need to consider in the future visits.

No complaints. Good overall, the service and process was straightforward and it went smoothly. It is my first car, and I am very happy with the purchase.

The whole staff was extremely friendly and helpful. I had an oil change scheduled from when I purchased the vehicle 3 months ago. However, on the day of the oil change the service manager said I was not on the books. That said, he said it was no problem and they would just squeeze me in. The total time I was at the dealership was 1 hour and 45 min. Much longer than I would hope for, but again I didn't end up actually having a true appointment so i was grateful for being squeezed in.

Cheston Smith was our sales representative and his great personality is what sealed the deal. He was very friendly, kind, courteous, and very persuasive in a nonchalant way.

We bought a 2018 Chrysler Pacifica van fully loaded in September of 2024. They had told us at the time that everything would be checked and everything worked great. They also told us that our extended warranty that we bought was bumperd-to-bumper pretty much if anything happened. So because of our cooler summer earlier this year we had never tried the air conditioner. We left in June to go to Florida six of us in the vehicle fully packed with all of our stuff and the air conditioning did not work. Came back home a week later called Bob rohrman Kia and was told that we had The warranty on it so it should be covered and to bring it in this last Tuesday. Took it in and was told that we may have to pay the cost to diagnose it we told them at the time we did not have the money that day so if we had to have money that day we would have to reschedule. He said we'll check your warranty it may all be covered and I said it should be because it was supposed to have been working when we bought it and it wasn't. Three hours later he comes out and says your AC will cost around $2,000 to fix it is not covered by warranty and we owed $180 some dollars that day for the diagnosis. I said I told you we didn't have any money today we would reschedule if it was going to cost he said well we have this payment plan thing that you can apply for to pay for that and then you make payments on it. I went with the 3 months plan so I could pay that off quickly then was told will you still owe $93 today I had to call my daughter to have her give me her credit card number to pay for that money because I had told them I didn't have it. I went back to the service department and I complained that the whole situation was ridiculous and everything should have been covered to get that fixed because it was supposed to have been running when we bought the Van. They said they couldn't do anything about it I would have to talk to a GM representative and they were in a meeting at that time I asked them to have them call me and they said they would do that and nobody ever called me. When we bought the vehicle it was my mom and I I'm 60 and she is 80 and I feel like we were taking advantage of on this whole situation. That air should have been working and it wasn't so it should have been covered by Bob rohrman. Would not recommend buying from them ever. If you do be careful and check everything very carefully because they totally lied about the warranty and everything The warranty they gave us was not the warranty that they told us they were going to give us. Buyers beware

Great service. Everyone is very friendly and helpful. They listen to you and make you feel comfortable. There quickness to make sure the shop and customers are all satisfied if beyond amazing.

Friendly, helpful, went above and beyond. Informed me of all the features of the car gas mileage and made sure everything was to my liking .