Reviews
was not happy with the poor service
went in with my son to look at a car. as we walked inside i could hear one of the salesman berating someone on the ohone. very unprofessional. we left shortly thereafter and will not return.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am disappointed to hear about your negative experience at Auto Palace. We have a very small office and sound radiates through the entire building. I do not think that the rating posted here is completely justified as we were not given a chance to provide any service to you. I hope that you give us a chance to prove that our customer service is second to none.
Drove 250 miles round trip and wasted my time.
I was interested in a 2006 Monte Carlo at the Auto Palace. After a few phone calls, emails, and sending credit info. I was read to drive 120 miles to look the car and buy it as long as it's condition was good. Before I left my office, I noticed what looked like a rust problem stemming from the right rear wheel well and bleeding out to the quarter panel, but the picture on cars.com was hard to see. I called and talk to Maria, to ask about what I was seeing on the image. She put me on hold to check and came back with the assurance there was no rust. So I made the trip. Before going in the sales office, I went to check the car. It had a bad rust problem and the quarter panel would have needed replaced, which seemed odd for a 2006 model car. I was upset that I had lost so much time, effort, and miles on my car. I just got back in the car and left. I did not appreciate being lied to.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am very sorry to hear about your poor experience with Auto Palace. I understand your disappointment with the service but I would encourage you to still come in and talk to our staff. Chances are, we had a solution for you or maybe could have helped you find an alternative option. I hope that when you find something that catches your eye on our lot again, you will call and speak with me directly. Call and just ask for the sales manager, I will be more than happy to help you.
Unbeatable Service!
I came in to purchase a vehicle after hearing from a friend that they are able to work with ANYBODY! The Sales Rep was very quick and professional in dealing with my application. He was able to get a lender for me in a matter of 1 hour and I had the keys in my hand another hour later! I have been driving the car for about 2 months now and have had no problems with anything. The title was delivered to me quickly and everything was sealed and approved with no problems. I would recommend to everyone! Great Service and Quality cars!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
=D That is great to hear. We pride our selves in providing top of the line service without breaking your budget constraints. We hope to see you back, when you are ready for another great experience =)
Great Experience!
I have absolutely terrible credit history and this car lot was able to help me out swiftly and with a positive attitude. They were understanding of my situation and got me in a vehicle within just a couple hours. I recommended them to a friend of mine and she has had their car for a few months now and loves it! Great Customer Service and Actions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
=D Very happy to hear that you are satisfied with your experience at Auto Palace. Even more happy that your friend is also one of our satisfied customers. Our goal is to have you come in for great deals and come back for customer service. We hope to see you back soon, for another car or just to come and chat with us. Thanks again =)
great experience
I purchased a vehicle from this lot and I was very pleased with the quick response that I was given from the manager. They assisted me with all my needs and what I was looking for in a vehicle. They got me in and out in a short amount of time with no hassle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Jenni. We appreciate the positive feedback. We hope that you return for more great deals!
amazing customer service
I bought a 2005 Audi Q7 from this dealer and was very pleased with the service and response i got from all the employees. The vehicle was accurately described in the description and the total cost was fairly reasonable for the make and model of the car. They worked well with me and the credit issues that I have had in the past, making it simple to purchase this vehicle, and in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Adildine. We appretiate the kind words and are happy to be associated with your Automobile purchase. We hope that our cars bring you in and our sales staff keeps you coming back for more.
Great dealership!
Great experience. Answered all questions. Took care of all concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for spending time with us. We appreciate your business and kind words.