Skip to main content

Auto Palace

(178 reviews)
Visit Auto Palace
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(614) 335-5558 (614) 335-5558

Reviews

(178 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Nice People

Bought a Mazda 3 today, had Alexis as my sales rep, buying process was fast and easy as long as you know what you want. thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Thank you auto palace

10/10 great experience with Taylor buying a 2020 Kia Sorento, quick easy process. Would recommend to anyone I know! Go see her she will get you taken care of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 1 found this review helpful. Did you?
Yes No

Decent Facility

Yelly is new to the team, but no "Spring Chicken." She was an absolute pleasure to deal with today. Go check her out and support these young professionals. Business is definitely boomin at Auto Palace🥂 Cheers and Happy Holidays, ya'll

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Serial Car buyers - 💯 Recommend!

Decided to upgrade my Camaro and the duel effort between Sasha and Joe, made the buying experience a breeze. Was such a good experience we decided to buy two additional vehicles - one for the spouse and our daughters first car. 💯 personally recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

DO NOT BUY A CAR FROM HERE

SOLD ME A xxxxTY xxx CAR AND DONT WANNA FIX ANYTHING ON IT IN THE 30 DAY WARRENTY THEY GAVE ME. THEY DONT DESERVE THE ONE STAR THEY GOT BUT IT WOULDNT LET ME PUT NO STAR

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
8 people out of 11 found this review helpful. Did you?
Yes No

Love this place!

I had a great experience with Dan. He was awesome got me something asap and right on my budget. I am really happy with tge service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Buying a car?

Joe and Dutch were nice and helpful, they made the trade-in/buying process so easy and without stress. They explained everything and answered questions without hesitation. They even gave me a full tank of gas!!! Thanks guys! Auto Palace rocks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Not a good experience

I’m actually quite disappointed in Autopalace. I bought a Ford Ecosport not even 2 weeks ago and it is already rattling and making a clicking noise. I called last week to the place and was told I could come Tuesday when I’m off to get it checked out. Today is Tuesday I walk in and she hands the keys to the mechanic. After an entire hour she comes back to say mechanic hears nothing wrong with it and hands me the keys. So I immediately told her let me take a ride with him so he can hear it. Magically the mechanic here is it and said he’ll take a look at it. I then waited about an hour, go outside to check on what’s going on and he wasn’t even working on my car. He tells me that it’ll be about 15 minutes, which turns into an hour. He didn’t test drives my car comes back and says that he cannot fix the car today they don’t have time. And I’m not exaggerating these were his exact words. So he goes to the back to Becca and tells her he doesn’t have time. She asked me when I could bring it in and I specifically told her last week that I was only off on Tuesday. She tells me to come back next Tuesday at 10 AM and I said you guys have any appointments or anything she told me to write my name and phone number on a piece of paper which means that they don’t have an appointment system. Again I’ve only had the car for two weeks I’m disappointed. I was respectful, I was polite, I was patient and I didn’t even get an apology for wasting my time and my only off day. I wasted an entire day at Autopalace.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
9 people out of 10 found this review helpful. Did you?
Yes No

Thank you auto palace!

Great place to buy a vehicle! Fast friendly service! If you go in ask for Taylor, she will take great care of you! Thank you auto palace!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Ridiculous

I was approved through capital one financing for up to 35k and got rejected by auto palace even though I was told they accepted capital one.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 6 found this review helpful. Did you?
Yes No