Reviews
Auto Palace- Pam Clay
My experience at Auto Palace was great! Pam Clay was amazing and super helpful. I would definitely recommend working with her for anyone who is looking for a used car! Overall, I am very happy with my first car buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not even worth the visit.
Got off the phone with them and the person who answered was rude on the spot. I asked a question about a Toyota and was met with a cold, "everything we know is on the website" answer. Asked about the accident reported by trueCar that didn't show up on the website and was met with "we only tell people more information at the dealership". I find it incredibly dishonest, suspicious, and felt as if he just wanted to avoid talking on the phone. I won't bother even showing up to check it out if that's how they treat their customers.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Auto palace Columbus
very helpful... and did everything they could too help my situation... Natalie was the best... I would very much recommend this car lot too anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr Lexus
I purchased this 2016 Lexus nx200t from Pamela on dec 14th and not 1 complaint easy to get approved did it mostly via text.. but the service was great overall will buy again or refer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast and easy
Pam was my salesperson and was lovely. The process was quick and easy. Would definitely recommend Auto Palace to those with poor credit. I love my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Auto Palace
What a great experience buying my first car wouldn’t have a choosen any where else to go. Got me approved Test drove And had me out the door.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying a car experience with auto palace was great
I had a hard time looking a nice car but auto palace made it happen and there customer service is great and they where consistent even when I was ready to give up
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honda Fan
Great experience! The entire staff delivered top notch service. There are many quality cars to choose from as well as many finance options. Well worth the drive!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Be careful...
I live in another state, far away from your dealership. I went through crazy xxxx to get all my paperwork/credit union loan worked out to rush to your state/dealership. For your future customers, please mention from the very beginning that if they want to purchase a car from you, the only option they have is to finance through you ONLY or else there will be no business transaction. My decision making would've been totally different if I was told that from the beginning. I had no interest in financing through you guys because I got an awesome deal through a credit union.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I love my car!! THANK YOU JOSH
I bought a 2017 Chevy Cruze and I love my car! Josh was great, from the minute I inquired about the car! He worked with my budget and was able to get me a great interest rate!! I am a first time buyer and was super Afraid of a high interest rate but he got me together! I’ll forever recommend everybody I know to auto palace! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase