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Auto Palace

(178 reviews)
Visit Auto Palace
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(614) 335-5558 (614) 335-5558

Reviews

(178 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Auto Palace- Pam Clay

My experience at Auto Palace was great! Pam Clay was amazing and super helpful. I would definitely recommend working with her for anyone who is looking for a used car! Overall, I am very happy with my first car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not even worth the visit.

Got off the phone with them and the person who answered was rude on the spot. I asked a question about a Toyota and was met with a cold, "everything we know is on the website" answer. Asked about the accident reported by trueCar that didn't show up on the website and was met with "we only tell people more information at the dealership". I find it incredibly dishonest, suspicious, and felt as if he just wanted to avoid talking on the phone. I won't bother even showing up to check it out if that's how they treat their customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Auto palace Columbus

very helpful... and did everything they could too help my situation... Natalie was the best... I would very much recommend this car lot too anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr Lexus

I purchased this 2016 Lexus nx200t from Pamela on dec 14th and not 1 complaint easy to get approved did it mostly via text.. but the service was great overall will buy again or refer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fast and easy

Pam was my salesperson and was lovely. The process was quick and easy. Would definitely recommend Auto Palace to those with poor credit. I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Auto Palace

What a great experience buying my first car wouldn’t have a choosen any where else to go. Got me approved Test drove And had me out the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a car experience with auto palace was great

I had a hard time looking a nice car but auto palace made it happen and there customer service is great and they where consistent even when I was ready to give up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Honda Fan

Great experience! The entire staff delivered top notch service. There are many quality cars to choose from as well as many finance options. Well worth the drive!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Be careful...

I live in another state, far away from your dealership. I went through crazy xxxx to get all my paperwork/credit union loan worked out to rush to your state/dealership. For your future customers, please mention from the very beginning that if they want to purchase a car from you, the only option they have is to finance through you ONLY or else there will be no business transaction. My decision making would've been totally different if I was told that from the beginning. I had no interest in financing through you guys because I got an awesome deal through a credit union.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I love my car!! THANK YOU JOSH

I bought a 2017 Chevy Cruze and I love my car! Josh was great, from the minute I inquired about the car! He worked with my budget and was able to get me a great interest rate!! I am a first time buyer and was super Afraid of a high interest rate but he got me together! I’ll forever recommend everybody I know to auto palace! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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