Reviews
Kemna Auto Fort Dodge, Iowa
Robin's group in customer service does an great job on my vehicles. Always explains and ask what service I need done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Their customer service has been the best! The service...
Their customer service has been the best! The service department is also the best! Very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly, courteous, helpful, pleasant atmosphere,...
Very friendly, courteous, helpful, pleasant atmosphere, clean. I would recommend Kemna to my family & friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service
Great customer service. Team was very knowledgeable and helped determine fix
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pick up and delivery of my vehicle for service greatly...
Pick up and delivery of my vehicle for service greatly appreciated. I enjoyed the service updates and Informative as to vehicles progress and needs. Highly recommended
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a early saturday morning service which was helpful...
I had a early saturday morning service which was helpful for my schedule. Service was quick and well done. I will use again next time I need service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kemna of Fort Dodge Experience
Everyone was especially helpful and friendly. They made me feel comfortable. There wasn't any pressure to make any kinds of decisions. They helped me step by step. They were very personable. My salesmen, Eddie was so awesome. Jason F. and the accounting lady, Lindsey (really long hair) were super helpful also. The night of and the day after my purchase Eddie made sure i was doing fine. He asked if i had any questions. He told me to let him know and he would help. The lady that helped Eddie and i get the car set up with OnStar was helpful and friendly. The front desk lady was friendly. Days after my purchase i realized how hard the finance people worked to get me into my new car. I started receiving letters from many lenders that denied to accept me. Clearly Kemna did not give up. I left that day with my very first brand new car. I have only had it 45 days and have 4083 miles on it. I have to mention Eddie again, he made the whole experience wonderful. He acknowledged my daughters when they came in and spoke to them, he made us all laugh, and feel comfortable and accepted. Eddie is full of enthusiastic about his job and full of energy. I was his first customer/sale. He had recently joined the Kemna team. My cousin came in a few days later and Eddie sold her a car also. She said she enjoyed him also. Oh and my dad bought his first brand new truck from you guys last years. Thank you Kemna of Fort Dodge. Your building was bright and clean. Employees/team were very well dressed. Waiting area was sufficient/comfortable. Thank you. Sincerely, Lynelle Powers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Abysmal Trade-in Offer
Attempted to trade-in a vehicle in on a new one. Like most, I had already done research about the trade-in as well as the vehicle I intended to purchase. To help ensure I wasn't off on my estimated value of trade-in, I took it to a local dealer that offers to buy cars for cash (Traditionally lower than a trade-in value) to see where they were at as well. Kemna's upfront price resulted in a low-ball trade in offer, 6k under the instant cash offer actually. I guess in the event you are not trading in a vehicle, you can certainly entertain shopping here, if you are looking to trade, I would shop elsewhere.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your review. I am sorry for your experience. Looking at your experience we have some improvement to do. We are using KBB instant cash offer for complete transparency and real time market value. The link is now found on www.KemnaFD.com In hindsight we should of set a time a looked at your vehicle or used KBB. Hope you found an awesome deal. Go State!
A friendly deadlership
We drove 1 1/2 hours to "test drive" a 2016 Buick Encore we saw on-line and ended up buying it that day and driving it home. Kemna Auto is friendly and attractive place to buy a vehicle. We highly recommend people to check out their inventory. Ask for Kirk Lemon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Encore! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great place!!!
I had a great experience buying a new car from Kemna in Fort Dodge. Very knowledgeable, friendly people. Thanks to Dylan Drummond for getting me in a great car. I will definitely be back to do business and highly recommend this place!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car