Salt Lake Valley Chrysler Dodge Jeep Ram

I am an out of state buyer. I have been looking at a vehicle at SLV and another dealer, online and through phone calls. After a week of discussion back and forth I decided to move forward with the offer from SLV. I have a written e-mail documenting the offer. When I called Axell to say I was ready to close on the deal he said they changed their mind and his managers no longer wanted to close that deal we agreed to. His comment was since I was out of town I would not be bringing it to them for service and I declined the $350 key replacement "offer" so they no longer wanted to do the deal. So now I have lost the other option as I told them I was going with SLV and now the SLV option appears to be off the table. In my business this called breach of written contract agreement. I am still hoping there is some misunderstanding and we can move forward but I can not seem to get a call back from Randy or any other managers now. Frustrating!!! Update, I called back in an talked to Internet Manager today and they said there some confusion and actually what happened was the truck we were looking at was sold. No problem as I had not put down a deposit. They could have just told me that. Anyway, we worked out a deal on a similar vehicle at the previously agreed to pricing. Jon Wallace was very helpful and I appreciate the transparency. Picking it up in 3 weeks. Will update that later. May bump to 5 stars depending on the rest of the transaction.

The sales team and everyone is as absolutely amazing to work with! I recommend anyone that is looking for a new or used vehicle to visit their lot!

Great to work with. Got what I was wanting at the best price within 100 miles. Scheduled time to complete paperwork and they were on time and it went quickly.

I liked how Bret helped me select the best vehicle based on my needs and requirements. He treated me and my husband like we were royalty. And he found the perfect vehicle for me! Also, Todd in Finance (I think that's his name) was also super helpful and very friendly and shared some really good information that also assisted in my decision for the type of warranty to purchase for my new vehicle. Finally, we've been using SLV (even before it became SLV) for years to have our vehicles serviced and have always been treated with dignity and respect which is why we are loyal customers.

I liked how Bret helped me select the best vehicle based on my needs and requirements. He treated me and my husband like we were royalty. And he found the perfect vehicle for me! Also, Todd in Finance (I think that's his name) was also super helpful and very friendly and shared some really good information that also assisted in my decision for the type of warranty to purchase for my new vehicle. Finally, we've been using SLV (even before it became SLV) for years to have our vehicles serviced and have always been treated with dignity and respect which is why we are loyal customers.

They said I needed a $6000.00 transmission. Took it to Tanner for second opinion and it turns out it just needed a service. Fine now.

Great people to work with! Straight forward and no funny business like other dealers!

Friendly people and great service. Made the whole process simple.i would recommend this dealership to anyone I know I’m very appreciative of their professionalism

Already filled out! Just the same , SLVD- are the friendliest and helpful! We had a sales person and yet others stopped to talk and be friendly! Unheard of! This is a second purchase! The first time the owner was there and stopped to talk! Who does that anymore! Of course we came back!

Excellent service. Service reps Rob and Colton were Excellent! Very pleased with the experience and recommend them for Jeep service.