Reviews
we went to his Spring Lake location on Rt.
we went to his Spring Lake location on Rt. 71. Frank is loud , overbearing & obnoxious , he kept talking about how he has a 5 star rating & that he is the best in the business and telling us about a bunch of people & what they drive, as if we care or it would make a difference. over & over again he talked about himself, did not care about what I tried to say or what we wanted, he just kept talking over me. we took a car for a test ride, ( in which he had an arrogant attitude the entire time that even my son was annoyed with) that even if we liked it, I would never buy, because his " car lot" is an approx. 30' by 30' square of "grass" right up to a building that the cars & trucks are all crammed into. he drives them up & down over the belgium block curbing ! these are cars and are not meant to be driven over high curbing! when we got back & he jammed it back up & over the belgium block I knew there was NO way I was buying a car from him. when we were leaving he did not even have the common decency to shake hands with us. I told him I wasn't promising him anything, but he called at least 3 times the next day. when I texted him back saying thanks for his time but we are still looking, his only reply was " I just have a 5 star rating I don't why I can't help you" (EYE ROLL) , that sealed the deal that I would never recommend him to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This review is a rant by an angry, disturbed person, it is entirely and utterly inconsistent with the experience had by the overwhelming majority of people here, it is a defamatory, libelous, personal attack, fraught with lies and untruths, issued by a miserable person who is not in fact a customer. I am hearing impaired, so I admit to being loud, I don't need to be mocked as a result of a disability as Tamela does. Tamela incorrectly states I only talked about myself, yet she fails to mention that we had a discussion about her former career as an enforcement agent for the DEP, which is likely where her propensity and mission to find fault with everything, even when there is none, stems from. I have earned a five star rating from 100 actual customers, which means there is likely ten times that number of customers who would concur, since only about ten percent leave a review. I can say I am the best at what I do in my area because I am a specialist in used Toyotas and Hondas, the only one around, and I choose to be in this business and I work tirelessly to be the best at it, offering simple and honest dealings with customers who choose not to deal with anyone who isn't the best for them as well. I have owned my Spring Lake location for nearly 24 years, and Tamela tells another lie when she says my lot is 30x30 grass. My property is 70x180 with a garage building and an office building and a paved drive and lot with two additional gravel areas and I can hold 27 cars. Local ordinance prohibits parking on grass, One gravel area is bordered with belgium block that is SIX INCHES high, and I park 4 wheel drive vehicles there in three lanes of two each with plenty of room between for access, contrary to the lies that Tamela tells of them being "crammed". I am a mechanic and expert driver and I ease them over this curbing as needed and these vehicles have plenty of ground clearance and suspension articulation to permit this, One does not need a lifted monster truck to navigate this minor obstacle as Tamela suggests. Check google earth for a satellite overhead photo of my lot layout, and you will see what a liar Tamela is. Tamela says I talked about "a bunch of people and what they drive, as if we care or it would make a difference" This is a further display of her utter ignorance a she opted to test drive a particular Toyota SUV and I told her of all the family members and neighbors to whom I sold Toyota products powered by the same engine as the vehicle she was testing and all the mileage those customers put on those vehicles with great success, some of which are nearing 300,000 miles, yet all this ignorant person heard was me talking "about myself" It is good business to follow up with shoppers so, yes, I did call Tamela three times, but she is fails to mention that her voicemail was full the first two times I called, which makes the calls useless. Finally on the third attempt, I was able to leave a follow up message. If you don't like a business, don't go back. Don't post a review that mocks someone's disability and proceed to issue a personally defamatory and libelous attack, fraught with outright lies and blatant displays of your ignorance, the evidence of a truly miserable person who has nothing better to do with their time but to attack honest hardworking people.
Honest & Excellent
I had emailed Frank who was advertising a 2008 Toyota Solara online. When he called me back, he was very direct and forthcoming about the used car and its condition. Everything Frank told me on the phone proved to be true. When I arrived to pick up the car, Frank noticed that the hood strut was not working correctly. He immediately ordered a replacement for me at his cost. Frank specializes in Toyotas and clearly knows his stuff. I fully expect I will be contacting Frank again for my next used car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Frank is a wonderful dealer!
Frank is a wonderful dealer! I would recommend him to anyone looking for a quality auto and a completely honest and knowledgeable dealer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bought 3, will buy again
I have bought three cars from Frank already and will go to him first when I am ready for my next car. Wood quality, low mileage cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Keeping my family in good quality cars!
Frank sold cars to both my step daughters. When one car suddenly had a battery problem he drove up to replace it. Frank was easy to work with and did a great job finding cars my family needed. Hats off to Frank!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No-Nonsense car buying experience
Frank doesn't play games or beat around the bush! He was accommodating with great communication, and it was a very honest and straight-forward car buying experience. He sold us a super clean and well maintained 2006 Toyota Highlander two months ago, promptly took care of all the paperwork, and my wife absolutely loves it. Would definitely buy another car from Frank in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I purchased a 2011 Mazda MX-5 from Frank and I am super
I purchased a 2011 Mazda MX-5 from Frank and I am super happy with everything! The owner was incredibly kind and the vehicle was super clean and running great upon pick up! I would highly recommend buying from this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Definitely recommend
Purchased a GMC truck from Frank. Went there on a Thursday, test drove the truck and found it had a minor brake issue. Frank had both front brakes, calipers, hoses and an alignment done on Friday at no additional cost. The truck was ready for me to pick up on Monday. Couldn't ask for a better car buying experience and I am very happy with the truck. Go to Frank Krause Automotive if you are looking for a quality vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!
I had the easiest, most enjoyable car-buying experience of my life with Frank. He got back to me quickly, went over all the service records from the previous owner with me, gave me his honest assessment of the car I was looking at, and made all of the title/registration work so easy. Thanks to him, I'm enjoying summer in my Solara convertible. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place to buy a used and reliable car
Mr Krause is very nice person he worked with me about payment half credit card half with check . I bought Honda accord 2012 miles 69K . My car runs smooth everything perfect this is my second car I bought from him. After my car accident my car was total . Next day I visit Frank and I bought another car smooth operation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase