Herb Chambers Cadillac of Lynnfield

I cant thank both Idelmy in sales and Corey in finance enough. They are extremely accommodating and professional, and personable! If it weren't for the top notch service I received from the very start, to the time I took delivery of my DREAM truck I would have looked elsewhere. Idelmy really made the whole experience very easy. He was transparent and listened to what I needed in order to feel comfortable buying here. 10 stars!!!!!

I think MIKE and the overall service is absolutely phenomenal but the price for parts and labor is we way too high. I would have to be in a different income bracket to continue to have my car serviced there ..... but everyone is nice !

My experience with the Service Dept. is not a good one. Multiple trips to fix the same issue. Then I was told my rear brake pads were going to be replaced. They kept the car a lengthy amount of time. I was told by both the valet that delivered it (with no invoice) and the Service Manager Mike A. that they were replaced. A second valet called him while in my residence to confirm. Only to find out later that the work was not done as stated. Blatant lie. I would never trust my car to be worked on there again if this is how they do business.

Just purchased my new car last week and I have to say it was a great and painless experience. I worked with Ted primarily he made the process completely painless answering any questions and most of all was honest/upfront with me about everything. Ryan in the finance office explained everything clearly and I was in and out rather quickly. Wouldn't expect anything less from a Herb Chambers owned dealership. Thanks to the entire team and I would highly recommend this dealership to anyone that is interested in purchasing a car.

GREAT SERVICE FROM FIRST STEP INTO SHOWROOM TO LAST STEP DRIVING OUT WITH MY NEW CAR...DEVIN DID AN OUTSTANDING JOB ALONG WITH CODY...I WILL BE BACK AND LET MANY PEOPLE KNOW HOW PROFESSIONAL HERB CHAMBERS CADILLAC OF LYNNFIELD IS!!!GREAT JOB..TIM

Looks like a great deal, doesn't it? Not so fast. I made an appointment to come in and see a vehicle on the phone with a manager on Monday. The appointment was set for this Saturday. On Tuesday (the day after my phone call) I received 2 emails from the dealership. One email was from the manager I spoke to, the other was from the sales person with whom I would be working when I came in to see the car. Both emails expressed that they were looking forward to meeting me on Saturday. Today (Wednesday), I called the dealership to talk to my sales person. My Saturday appointment was confirmed. But when I got home, there was a message on my answering machine. It seems that the car was sent to auction on the previous Monday. While I was on the phone with the manager? And the car was sold today. So why was my Saturday appointment also confirmed today for a car that was already sold? Very, Very Unhappy.

Ted Bouchard was absolutely wonderful to deal with-down to earth , absolutely no hard sell. He is a perfect gentleman and phoned me twice at home as follow-up. It was an absolute pleasure working with him and I love the automobile that I purchased from Herb Chambers Cadillac. Thank you Ted for a job well done. MaryAnne Abraham

My husband and I have both bought cars from Herb Chambers ---we are on our 4th purchase in 10 years----(2 for him and 2 for me)----we will never buy cars anywhere else---you buy so much more than a car from Herb Chambers----its exceptional customer service! (You can buy a car from anyone but you can not buy the exceptional service and reliability anywhere else!) Thank you Walter and your amazing team..... Nancy

My experience buying my dream car was 5 stars because I had a gentleman named lovette giving me A+ service. He was patient and kind. I will request his service again when I am ready to come back in the future;)) I'm glad to be part of the Mercedes family;)) thank you...

Peter from Middleton ma went to HerbChambers Cadillac Lynnfield Tuesday to buy Cadillac Escalade. If you're looking for great sells people I highly recommend Ted and Andy the dynamic duo made my experience very pleasurable.