MINI of St. Louis

I recently had my brakes serviced at the Mini of St. Louis dealership. They always are kind, courteous, and informative about what work will need to be done. Also, they have a great workspace to be utilized while I wait for my vehicle.

The staff is very friendly and helpful. They make you wait entirely too long though.

Steve at check in was so nice and they gave us a loaner car. The techs sent me videos of my car and suggestions for making the car last longer. When we picked my mini up, Dustin sat with us and went over features I still didn’t know how to work.

Deanna Gossman gave us the best car buying experience ever! Sales Manager was respectful and transparent. We got an excellent deal on the car/my trade-in. Very very pleased with buying experience.

The service department is the best I’ve ever dealt with. The whole team is efficient, friendly, and professional!

On time, great communication, nice lounge, and loved the video of the car review. Nice personal attention.

Great service, atmosphere and a very professional team! They make sure they take care of you. If something is not up to their standards, they will go the extra mile to ensure exceptional quality.

MINI STL is the best ever! Always treated like you’re the only customer along with GREAT service makes for an excellent dealership. Highly recommend!

The MiniStL service team was professional, knowledgeable and friendly. They gave me a sense of caring in terms of their attention to my car's needs.

My service advisor was responsive and kept me updated on the status of my car. Surprisingly, the repair was completed before the initial estimated date I was given. The loaner car that the dealership gave me while I was waiting for the repair to be scheduled was also nice. However, at times communication with the dealership seemed a bit inefficient. In one instance, my service advisor had no access/idea of the information I was given by the representative I talked to on the phone nor the information that I had already given the dealership. The information included basic details like car type (make, model, year), the type of repair, and the service cost estimate. (Though, in this specific scenario, I’m willing to believe that this not necessarily caused by the carelessness of the staff that I worked with, but rather some systematic issue in the dealership’s record keeping process.) Overall, I had a satisfactory experience at this dealership and certainly will be returning for future service requests, despite a few strange moments.