Clay Cooley Chevrolet

Awesome customer service! Still shopping around for the right car but they made me feel at valued and attained to.

The Customer Service Was Awesome But The Car Is Horrible I Haven?t Had The Car A Month And The Transmission Can Go Out Anyday I Took It The Fleet Department I Was Told In Order To Get A Rental I lHave To Have License Which Is Not Right Because The Car Was Sold To Me Without License

If you your looking for the new vehicle I "HIGHLY" recommend them ask for Allen the sales guy he will get what your looking for. I came in for what I was looking for and left with what I wanted. The sales manager did everything in his power to get my payments to were I wanted them to be. They treat you with respect and they will help you out.

Emanuel did great and i got into the truck that I wanted. Excellent Job

Orlando was awesome. Smooth, easy buying experience

Santos was great. It was an easy process and I'd recommend him and the dealer to everyone!

From the used car salesman, to the title team, to the sales manager, and the entire customer support team... be prepared to deal with ineptitude, lack of communication, misplaced information, busted deadlines and an overall lack of either honesty or a complete lack of job knowledge (I'm guessing ineptitude since I would hope the days of the lying used car salesman are behind us). Take your business elsewhere. expect the finance department to not file your payment information in a timely manner (yes, my bank called me to tell me I had not yet paid for the truck since the finance department failed to contact my bank per the loan information). Be prepared to submit proof of insurance multiple times (yes, Augustine failed to send it to his team, who could not deliver the vehicle when agreed upon). Be prepared to have your temp plates expire while waiting for Guila to process your title paperwork (yes, I called 10 days prior to the expiration, she assured me it would be extended... she did not do her job). Be prepared to negotiate one final price with Augustine and later find out that due to shifty language, there was no intent to be accountable to the agreement and N/A in the Title fee only meant that it was N/A for the Clay Cooley team to be accountable for their verbal agreements. Be prepared to call and text Augustine for weeks while trying to resolve your own issues, so that You can have current temp plates to keep you legal on the road. Be prepared to talk with the pre-owned director William Harris who will not help with your concerns (instead, he will take an attitude with you, claim the dealership manager is not in (he was) and hang up the phone on you mid sentence. Be prepared to elevate your concerns with Mr. Ken Sink whose very political tone yielded no more than a reference back the the original source of my problems, the sales representative Augustine Gomez. Be prepared to express your concerns with the online corporate assistance team when you feel all is lost. Be prepared for this team to stop responding to you when you ask for their ethical interpretation on the behavior of the used car salesman. You can be prepared for this, or you can do the smart thing and take your business elsewhere. I am an active duty US Air Force Officer who returned from an overseas assignment and had no car. I purchased a nice used vehicle with this team, but would rather walk to work than relive this sales experience.

Orlando was an exceptionally great salesman! He assisted me in getting a great deal on my new car purchase! He also waited in the HEAT with me while I took everything from my old car to my new car! He didn't have to do what he did but he went above and beyond in getting me into a new car! I have been shopping with Clay Cooley since 2013 and I would never look to another dealership to buy a car. They offer selection choices for all ranges and who else has salesman that umps through hoops for you! No one! Thanks Orlando Hewitt for EVERYTHING and thanks Clay Cooley for always having what I want when it's time for a new purchase!

Hello All, I never recommend this,I purchased the vehicle 1.3 years back and they never provided title and I have been following up and they show no interest in resolving the issue I am paying 18% interest rate instead of 2.51% these people never answer phone calls.. giving very tough time.. Never ever enter these premises!!!!!!!!!!!!!!!!

I apologize for length of this review, but I want people to understand the depth of the deception and unethical practices. I originally contacted Clay Cooley Chevrolet in early June in regards to a vehicle that I saw on their website. I spoke with a salesman named Terry (who is at 0 fault in this) and completed a credit application online. Terry called and said that they had an approval and had a perfect vehicle for my situation. I went in on June 17 around 4 pm and began the process. At first, they said that they were not sure that it would be approved and I stated that they had already told me that everything was good to go, so I wanted to know what happened. After spending nearly 4 hours at the dealership, we had finally agreed on numbers and a vehicle and I agreed to come back on Monday to sign papers and complete the deal. I agreed to a down payment of $750, which the sales manager agreed to hold a check for 2 weeks on. I agreed to trade my 2006 Toyota Camry, for which they agreed to give me $3000. During this process, they asked me a couple of times about our other open car loan and if I had a cosigner, to which I said no and would not be able to get one. They assured me that this would not be a problem. When I arrived on Monday (during my work hours), I spend 2.5 hours there waiting on finance to be ready for me. I signed my paperwork, but was told by Joe Gobea that they would not give me paperwork then, that they would mail it to me in a couple of days. I agreed and set an appointment for Wednesday to pick up the vehicle since it had to go through service. When I arrived Wednesday evening, I again was there nearly 2 hours waiting on the car and the temporary license plates to be ready. I left assuming that everything was okay and that I had just purchased a good car from an okay dealer. Thursday, Joe calls me and asks why I have not brought them cash or a cashiers check for the down payment. I explained to him that the sales manager had agreed to hold the check and deposit it on the 5th of July. He seemed very frustrated with this and told me he would check on it and let me know if there were any issues. Since I did not receive a call back, I assumed that everything was okay. July 5th came and went and I expected them to deposit the check at any time. I received a call on July 10th from Terry that they would need me to come in and resign some paperwork since it had gone from June to July. I agreed and made an appointment to come in the next day. Three (3) minutes later, Joe from finance calls and basically says the exact same thing. I asked him if he even talked to the salesman since we had just spoken and he said "no". I informed him that I would be in on the 11th and his words were "come see me tomorrow and we will work everything out. When I arrived on the 11th, I find out that Joe was on a scheduled day off (see above comment from him) and dealt with Keith, their finance director. He informed me that they needed me to trade the other vehicle that we have a loan on (my fiancee's 2009 Buick Enclave) or they needed a cosigner. He also stated that they had discussed trading the Buick and I informed him that this had never been discussed as a trade and that they only asked me if it was in both of our names. I told him that I would not trade that vehicle (I am upside down in it) and that I did not have a cosigner. He then stated that “no finance company will give you 2 open auto loans, I don't know why we even signed you up on this contract.” I was completely taken aback and extremely mad at this conversation and repeatedly asked why they had done this if it would not get approved. All he could say is “I don't know”. I left completely frustrated and pissed off. Keith told me he would work on it but it did not look good. I called my salesman personally and spoke with him and he was completely flabergasted that this deal had gone bad. I then spoke to Clint, one of the sales managers and apprised him of the situation. He said he would check and get back to me personally. I received a call from Keith (not Clint) 2 hours later that we needed to unwind the deal. This morning, my fiance called the Texas Attorney Generals office and spoke to a woman who explained that SHE had this exact same situation happen to her: WITH CLAY COOLEY!!!!! She informed my fiance that we should call the lender to even see if they tried to get an approval or not and see what the lender actually said about the deal. I called SAFCO and was told that they had denied the original contract but had APPROVED another version. With this information, I called Ken (General Sales Manager) and explained my dilema to him. He sounded sincere and wanted to look into it. During this conversation, he stated that not only had SAFCO approved the loan but that there was an approval from another lender that they would work with. He said that he would talk with the finance guys and we would “work something out”. I then received a call about 30 minutes later, from Joe in finance, that the only way they could get it done was with me trading our other car. I informed him that I had spoken with Ken and he said that it didn't matter, the deal would not happen. I have now wasted nearly a month of time and energy on this deal. I feel that I was lied to and misled and have never had a straight answer. I am pursuing ALL avenues of recourse, including legal, and intend to make this review available about them to anyone who wants it. I am filing complaints with the Office of Consumer Credit Commission in Texas, the Texas DMV, General Motors, and the local BBB. Don't be deceived like I was. Don't spend your time fooling with this incompetent bunch and take your business to someone who will at least try to earn it. I feel like Clay Cooley should reimburse me for the countless hours I have spent and the sheer frustration and anxiety that this has caused.