Jim Click Jeep

I wish I could give them zero stars. We purchased 2 brand new JEEPs here in the last 7 years and the lack of customer service from this company has become truly baffling. They will guilt you into giving perfect reviews for their Service Advisors, even when you know it isn't warranted, but they make you feel like they will get in trouble if they don't get perfect scores. Also, don't get bamboozled by them and their "maintenance for life". It literally takes weeks to get in for an oil change and their "inspection" that they perform is laughable. Having snacks in the waiting area doesn't make up for subpar maintenance. The paperwork says they rotated my tires, but they sure didn't. I had suspected they didn't rotate them the previous time, but had no proof. This time I l marked a specific tire and it magically was still in the same place on my vehicle after my appointment. They told me I needed all new tires, which was strange because I had 80,000 mile tires on my car and I purchased them 3 years ago. I reached out to the place I had purchased my tires previously and when they did an inspection, they found that the tires had significant uneven wear and my warranty was voided because they had not been properly rotated. Every time I have come in for an oil change since I purchased this car in 2018 they have indicated that they rotated the tires. I had to buy a whole new set of tires because they did not perform the work they said they did. When I brought up my complaint to Jim Click, I was told I would get a response from the Management Team in 24 hours but that was last week and they have made it clear just how little my business is valued by their organization.

DO NOT buy a diesel jeep from these people. My husband's car has been held hostage for over 2 months because they do not have the part to fix it and it is undriveable. They took away our courtesy car leaving a family of 4 with 2 kids playing multiple sports high and dry with one car. A MANAGER FOR CRYING OUT LOUD stood my husband up for a meeting about the car and you will be hard pressed to get anyone to return a phone call. We are basically paying for a car we are not driving and they refuse to do a xxxx thing about it. Run...Go to another dealership!!! UPDATE: we got an update on the car yesterday saying the battery needs to be replaced and they are charging us for it when it is their fault it has not been driven in 2 months! Of course the battery is dead. That is why happens when a car does not get driven regularly but we should not be charged $500 for it since it is their supply chain causing the issue!

1 star because there are no negative stars. I went in test drove 2 Jeep Grand Cherokees, I decided to go for VIN#: 1C4RJKDG9M8119731 Stock#: C230472A. The salesman asked for a deposit of $500 we gave him (Jose Luis Gallardo) the card information he said he would take a picture of the receipt and text it to us. We got back with Jose Luis Gallardo who was talking back and forth with his manager as we filled the Credit application paper work. He ran my credit and my father's credit, once he was done running our credit he comes to us and says the car sold. We argued for a few minutes I asked for the credit application and my documents, but they only gave me my ID (driver license) back.

Have had a good experience with the Sales Team, but Service is poor once you have finished your purchase...

Recently purchased 2022 Cherokee. Nick Post, newest salesman, was wonderful to work with. Friendly, caring and respectful. Went out of his way to please me. I will rate him a very strong 10. This is my 4th Jeep purchased from dealership since 2012. Velma

Excellent service. Worked with Javier on servicing my Jeep Liberty. I was a walk-in, no appointment. He was able to work me in his schedule within 15 min. Serviced the Liberty in 1 day. Made his recommendations for new tire rims to replace my 20 in factory installed rims. All call / text transmissions were returned within an hour. Great job and a great service rep. Keep it up Javier. Ken G

I had a wonderful experience purchasing my pre-owned Jeep Wrangler. My sales person was Cheyenne Clevish. She was knowledgeable and personable and made the buying experience easy for me. She was able to answer all my questions and was no-pressure sales which I appreciated. I had to leave my car for a couple of days and when I returned to pick it up she had made a "Daisy" sign (the name I gave my Jeep) hanging from the rear view mirror...then took pictures of me with my car and with her. So fun. This is the way a car buying experience should be. Thanks, Cheyenne!

Josh & Rocky are awesome! They both were very helpful, professional & courteous. They worked past closing time to make sure we could drive away with our new Jeep Sahara! Awesome vehicle, dealership & people. Thank you for the great service, we look forward to a great relationship with Jim Click Jeep in the future. Thank again, John , Diane & Cha-Cha

Khalil Abida was helpful , professional and courteous. He answered all my questions. His ability to listen and willingness to help almost doesn’t exist now a days.. Kudos to Khalil we will continue getting my business and everyone I know business . If you are looking for car make sure you call Khalil first .

Awesome sales consultant Khalil Abida Thankyou so very much Jim Click Jeep at the Auto mall here in Tucson Arizona Khalil Abida was our awesome salesman we talked on the phone . Really this man is very professional ,