Reviews
My review
I really appreciated all the time that Alex took with us and being patient as we looked around to make sure we found the right car. He was awesome and he took really good care of us all the way through our experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! Please feel free to reach out to us with any further questions.
Professional and efficient
Zach was on point! He provided me with images and descriptions of vehicles I was interested in. When I went to the dealership they were cleaned and ready for me to look at and drive. I made my choice and with in a couple of hours of arriving at the dealership, we were driving away in our new R-Line Passat. Zach gave us a very comprehensive demonstration of the vehicle and all of its features as well as an introduction to the service department staff. Everyone at Don Thornton Volkswagen extremely friendly and professional. A top notch organization for sure!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to see how much of a great time car buying can be! We love it here at Don Thornton Volkswagen and want our customers to also. If you have any further questions feel free to contact us.
Excellent experience!
Every employee encountered was friendly and helpful but Alex went above and beyond. Our decision to purchase a vehicle came about suddenly so we began this process with little information. Alex answered questions clearly and promptly providing further information relevant to the topic at hand without overloading us. He showed me what I wanted to see, explained differences as we changed trim or models and not once made me feel uncomfortable or pressured to buy any car, let alone one I wasn't "sold" on. I came back more than once to compare or ask questions and even spoke to him on the phone before deciding to negotiate a sale - Alex treated both me and my husband with friendly patience each and every time. On top of that, he worked with management on our behalf to negotiate a price we were pleased with. I visited multiple other dealerships while deciding which vehicle make to purchase and Alex, by far, provided the best experience helping me to come home with a great, new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the awesome feedback! We love making car buying a fun and easy experience. Please feel free to reach out to us if you have any questions.
VW Golf 2017
First time car buyer, they were great. Pretty nervous going in and they did a lot to quell my nerves. Zach was very welcoming and made the experience as fun as possible. Went in with my 1 year old niece, and they were super chill about it. Zach helped me get the car I wanted, was flexible, and I didn't feel like a mark or that I was being taken advantage of. Would definitely recommed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for coming to Don Thornton Volkswagen of Tulsa, We love what we do and are happy that we were able to make your first car purchase a great experience.
Bought new vw
Was pleased with service i received in purchasing new vw. All employees were helpful and friendley. Alex Trost was very informative in teaching us the operation of our new car .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
Alex was more than excellent. The most painless car buying experience I've ever had. Alex provided excellent details about the car and help me make a decision quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Honest, helpful and supportive
I bought a Passat in 2012 and loved it. When it came time to look at purchasing another vehicle I knew I would come back to this dealership. Their sales and service departments are outstanding. I feel I am always treated with the utmost respect. I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the awesome feedback! We are happy you could come back to get a new vehicle with us. Please feel free to call us if you have any further questions.
"Awesome Experience"
This was our 4th Volkswagen that we have purchased from this dealership. The staff at this facility are great! Our sales person Tom Tatro is the greatest ever! If Mr. Thornton was to ever participate in under cover boss he would be bursting with pride in regards to all of his staff. We LOVE our Volkswagens -
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for loving Volkswagen as much as we do! Please let us know if you have any questions for us. We greatly appreciate the kind remarks. -Staff at Don Thornton Volkswagen
Perfect Day
I was in the market for a new car and was ready for a change. (My old car was a Lexus 350). I have always been a fan of German cars and my son recommended that I check out the Alltrack. I walked in cold and Alex was quick to introduce me to the car. I test drove it, got some literature and thanked him for his time. I drove several other vehicles but decided this VW was for me. I went back to drive the car again and took my husband to show him. Again, Alex was very knowledgeable and competently addressed all of our questions. His enthusiasm and patience when showing me all my new car's options made the walk through a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the awesome feedback and very pleased you were able to find the perfect vehicle for you. Please feel free to contact us about any further questions.
Awesome
This was a very good experience for me better than I have had before when buying a car they were so helpful and made it a great time and process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to make the process much more enjoyable for you. Thank you for the great feedback and let us know if you have any further questions.