Williams Honda

Ken Myers answered all my questions and was able to get the vehicle I wanted. Very personable. This is our third Honda CRV with Williams and will continue leasing from Honda.

Visited today for my 1st oil change and tire rotation. I was greeted with a smile and a very pleasant attitude. Dropped car off at 9:30am and ask her if car would be completed by 11am and she keep her word and had my car finished and ready to go as promised. Have a 2017 CRV "fully loaded" and getting 32.2 mpg. WOW is that great.

I am new to the area and in need of service on my Honda. I stopped in and made a appt. Josh the service manager was very helpful. I also had several questions about the features of my new car "that the dealer I purchased at did not show me" he answered all my questions. tried before I moved to have the dealer I purchased pilot at and they acted like I was bugging them. Josh at Williams was more then happy to help he told me if I had anymore questions to stop anytime. I feel he really cared that I get the most out of the car and features.

After multiple phone calls (>5) and two personal visits, I tried to get help with the end of my lease. NO one would help and those who promised to call back, didn't. Finally, I resorted to requesting a call with the General Manager. I asked to be put through to his voice mail when I was informed of his absence. "He does not have voicemail." I requested a meeting with the owner and was told his assistant would arrange that so I simply asked to leave a message with his voice mail. "He doesn't have voice mail." Honda Corporate even tried calling them in a 3 way call - no go! Personally, I find it incredulous that the GM and Owner do not use or have voicemail. If they don't, they need to set into this century and if they do, they have purposely LIED and everyone associated is culpable in my book. So, I researched Honda dealerships in Michigan. I chose to call the one with the Presidents award for the past 5 years in a row. To illustrate how different the culture of a successful dealership vs less that effective dealership is: I drove 225 miles to Muskegon (one way) to have Betten Honda handle my lease that originated at Williams. From the first phone call with a "can do, can help, not a problem" approach in a less than 3 minute conversation, it was clear to me they were capable and competent. Just for clarity sake, I did not mention my situation with Williams when I made that first phone call. Tony A. (sales associate) and Joe, (the GM) were incredible. They demonstrated personal advocacy on my behalf and with Honda Corporate. They are pros! Would I drive to Muskegon from Harbor Springs again for their service, sales or help. YES!!! YES!!! Thank you Betten Honda. I will send all my friends and acquaintances to your dealership before I will ever give Williams another chance to provide a disservice to the buying public.

Have been trying to get Josh at Williams Honda traverse city to get my 2005 Honda acura recall parts in and this repair scheduled since September of 2016. Honda has authorized the work to be performed here. It is now April of 2017 and still getting the run around..... Grrrrrr

I had always wanted a Honda Accord (since 1978). I npw own one - thanks to the sales person and sales manager at Williams Honda. They had the car and color I wanted and we were able to make a deal. Thanks Laurie and Mike............. I would highly reccomend this dealership for sales and service - a five rating is good, but this dealership deserves a ten (10).

Williams is so bad that after being a loyal Honda owner of 16 years, I have resolved that I will not ever again own a Honda or any other make of car that needs to be dealer serviced at Williams. Their 1 hour oil change took 2 hours, their oil consumption test was the biggest joke ever (I was always 1 quart low, no matter what the dipstick reading was; however, I was never shown dipstick by them before or after filling and they never showed me how much they were putting in the car), and TEN MONTHS later, I still can not get a call back from Josh, the service manager. Pathetic employees, pathetic customer service, worst dealership in Northern Michigan. 2 other warranty items, I could not even get them to address, especially troubling since one of the issues was a shrapnel shooting airbag that had already caused serious injury, including death.

Went for my free oil change and front light bulb was out so needed that changed. They said it would take 1-1 1/2 hr. It took them 3 hrs and then Josh the service manager tried to charge me $140 for the light bulb change because it took them "1" hr to do and was charging me labor charges...really disgusted with his poor customer service

I always deal with Josh McCoy or Dale Penny; they are both top notch and go out their way to make sure the service and price are the best they can be. I will not go anywhere else for service.

Josh does a great job as service manager going out of his way to be sure our expectations are met. Even though he is very busy, Josh is always courteous. Thank you, Josh! Gary and Glenda Ciszewski