Williams Honda

We took our Honda Pilot in for brake service (front and back) before our vacation. It drove fine to our destination. We used the parking brake at our mountain destination and the next morning it would not release. Williams told us to take it to a dealer in Asheville, NC so we did. Since we had just had all the brakes replaced we asked them to help cover part of the costs. Appletree Honda in Asheville had our car for 5 days to complete the repair and overcharged us. We did not hear from Williams at all during this time to see what was happening or to contact the dealer to work with them on the situation. Once we got home we submitted our receipts like they had told us to and they said we were over charged for the job and they would give us $300 to help with the cost. This wasn't even a third when you add the cost of a rental vehicle. We have not heard from Williams unless we call them and have yet to get any money. We will not go there for service again and will not be buying a Honda.

They were friendly and talkative but I called and explained why I was bringing my car in and in the notes they had only written “power seats not working” when they did in fact work and I had to re explain everything. Brought it in for a 9 am appointment it is now 5 and it hasn’t been into the shop yet and I’ve gotten no update calls. When I called and asked the parts person told me they’d call me back and never did. I drove an hour from home to get my car in and out and they haven’t even looked at it yet and now I’m staying in tc overnight. I’ve heard multiple people have this problem with Williams.

Josh McCoy is wonderful! Only been there twice but he's been so nice & helpful!

I have tried to get my daughter Jennifer a new car but Fred didn't want to do the deal he said there no way but he could make a deal that why I give Fred a 1 star Hework in use car lot

Awful customer service. I've worked in customer service since I could remember so I'm very understanding and patient. I don't support "Karen" additude nor will I behave as one. But I feel that our experience needs to be noted for anybody else's future reference. The first time I brought my vehicle in for a service, we just needed an oil change and for them to let us know how much it would be to fix one of the front lights- they gave us the oil change and fixed the front light without telling us the price so we were cornered into paying for both services. The man I spoke with was very pushy, would cut me off, and kept throwing quotes out at me that I told him I needed him to speak with my husband about over the phone- but he just kept going. I drove away and the light wasn't even fixed either even though we paid for the service (had to get to places with our children so didn't have time to run back in). My husband called the next day and spoke with them about the light and they agreed to fix it next time we came in, as far as I understood. So we rescheduled with them when we were due for an oil change again for just the oil change, and the light to be fixed (hopefully free of charge since we already paid for it to be "fixed"and the first time), & to discuss a few other lights that have come up on the dash board. I walked to check in, ended up with the same employee again unfortunately. I had tried to explain my concerns with last time and continued to get cut off mid sentence. He had claimed that fixing the light the first time around was apart of the original work order. I simply responded, "Okay that's fine, we just would appreciate a phone call before any services aside from an oil change are performed this time". I got cut off mid sentence twice before I could get that out. Then he moved onto the dash lights asking me which ones were on, I couldn't even get through my explanation of what was showing on the dash before he cut me off again to tell me it would be $140 for a diagnosis. By this time I was uncomfortable handing my car over to them. If they can't even actively listen and communicate then what's the point of handing my car over which transports our children everywhere? Just unfortunate. Definitely won't be going to them for any services or future purchases.

Went in for car maintenance on Dec. 31 after making a appointment at 3pm the day before. Asked Josh if he could get me in early . He got me in at 1:30 and I was out by 3pm. GREAT SERVICE !!

If I could give zero stars, I would. When I first moved to TC, I had a new Ford Ranger; it required a 500 mi. oil change. Not knowing TC yet, I stopped in their oil change facility. They told me the differential oil also needed changing - after 500 miles! I wish I'd gotten that in writing. Years later, I test drove a CR-V there, and for grins, began talking nos. with the salesperson who, halfway into this, abruptly got up and left her office - no explanation. I'd heard of this trick. After a few minutes, I walked out of the office, looked down the hallway, and saw her in another office, drinking coffee and yacking with other staff. I walked out. I then did everything via email with a downstate dealer (after initially emailing several). We agreed to terms on costs and trade-in, I drove down, they accepted my requested trade-in value, we signed the papers, and I left for home with my new CR-V. No issues; just a straight-forward, pleasant experience. I've since had to return to Williams with a minor warrantee issue. It took a half hour+ of waiting for them just to decide whether to honor it.

We were up in traverse city for our 1 st vacation since the pandemic and our pilot alternator went out. It was 5 min to close we called and spoke with josh mccoy the Honda service manager he explained that they are very busy the next day and but he would try and squeeze it in he even waited a half hour past closed for us to drop it off and make sure we had everything we needed out of it. The next day he and one of his repair people came to work early to check it out so the did not disrupt others who had a appointment. It was a alternator they got the part overnight and had us fixed in time for us t o be able to enjoy our vacation. Josh was very professional and prompt and we felt as if he really cared.

Ordered a part for our Honda. We had researched it and questioned whether it was the right part. We had to keep calling them to see if the part was in they never called us. We went in and guess what it was the wrong part!!! Then several calls from them wanting a 100% rating. Promised free car wash certificates that never came. Very unorganized! Do NOT recommend.

Honda civic in for factory recall on Dec 18. A/C inop and part was supposed to be replaced. They promised that car would be fixed 2-3 hrs after the part arrived. I live 2 hrs away. Long story short, factory sent the wrong part which they failed to check before taking car apart. I drove to pick up car nearly 2 weeks later to find this out. Now we have car back with no fix and no car to drive for the 2 weeks we waited. They could have and should have handled this so much better. Still waiting for repair - all the headache for absolutely nothing.