Harpswell Auto

I recently purchased my 3rd vehicle from Harpswell Auto. Everyone there ( Gene, Donnie, Frank, Josh) was awesome. They worked for me and got a payment within my budget. Would definitely recommend Harswell Auto to anyone. These guys are awesome.

VERY impressed with this dealership! They quickly got us a great deal on financing and we were able to get the SUV that we really, really wanted (2015 Nissan Xterra Pro-4X). They didn't jerk us around or try to sell us something that we didn't want, unlike other dealerships that we dealt with before coming here. Everyone was so incredibly friendly and helpful throughout the entire process and they worked hard to make sure we got exactly what we wanted and needed. They were more than happy to answer any questions we had. When we are ready for another vehicle, we know exactly where we will be going! Thank you, Harpswell!

Matt and everyone was awesome. We were looking for the used vehicle that would replace ourc300k mile Jeep. They went what out of their way to find the vehicle we needed. We were very pleased with the way assisted us and provided us with extrodinary great vehicle. We are very pleased no matter what you nasayers say . We give it 6 stars

I absolutely loved my experience with Harpswell Auto sales. Donnie and all of the guys we’re very very accommodating. Would definitely recommend them. Awesome experience all around

Bought a 2007 f350 from them! Worse mistake made in my life! So my 18 yo son bought a pickup from them! They first told him 2000 down and night before he was going to get it they said 4600 down. He had 4000 he saved from working his tail off while in school. So when he went down with his grandfather which got the loan for him they took his 4000 down and did a side note for 600 dollars so the truck would be down to were it was worth so the credit union would finance it! Well when they got home I looked it over and the rear tires was bold and the front ones wasn’t far behind! Let me remind you that it had a fresh inspection sticker on it within the last 30 days. So I called Harpswell and they said nothing they could do the first time I called and the second time they said they would take 200 dollars off the side note. Which 4 tires cost my son 975 dollars to replace so he could drive it safely! Well about 4 months later he had fluid leaking out of the rear end and took it to a garage to have it looked at. Well it was the rear end that was gone! We called the warranty department and it wasn’t covered! So called harpswell and they said they couldn’t and wouldn’t help at all! So 3400 dollars later it was going again. A month after that the ficm went which caused the turbo to go. Called the warranty department and guess what! Not covered! So took it to our mechanic and had it fixed. When mechanic was working on it he notice the ficm wasn’t bolted down, it was just flopping around loosely and that’s what caused it to short out! So then the ficm made the turbo to go! So now have to replace turbo as well! Well the turbo was hanging on with one bolt which should of been 3 bolts. While taking off the cold intake the bottom was all cracked. Hmmm Then I remembered harpswell said they put a new head gasket on before they sold it. So you have to take the turbo off and ficm and cold air intake to do it! So they knowingly put all this on the way it was knowing it wasn’t right! So I reached out to them and told them about it and he said I’ll call you back. No phone call. Called them and he said nothing they could do! So I explained why would you put something back together like they did knowing it’s gonna cause problems to the ficm and other things. He pretty much said it wasn’t his problem! So they knowingly ripped off a 18 yo kid and had no sympathy for him at all! We even faxed a letter from the mechanic saying what it looked like and pictures proving what the ficm and turbo looked like and the cold air intake. Also the bill we paid to have it done! So this tells me they fixed it enough to get by and sell it and make all they can for it and the heck with the customer! So yesterday called them about the warranty we canceled because it cover nothing worth anything so we rather have the money put back towards the loan. So when talking to the lady in the office at harpswell she said they haven’t seen anything from the warranty dept! ( warranty dept sends it to the dealer and then to the lien holder) So I said ok and called the warranty dept again and got the date the check was made and check number and the amount! Called harpswell back and talked to the sales manager and he asked her about it after I gave him all the info and she said something whispering to the sales manager! He comes back on and says she made a mistake and only sent half the amount to the bank! She will be sending 1300 more to the bank. I asked how could she make a mistake sending half when the whole amount is for the Leon holder. The amount is in black and white! Remind you this all happen within 10 minutes! So I’m sure they was gonna just keep the 1300 and didn’t think anyone would notice!! I’m sure that’s what all the whispering was all about! I’ve never seen a car dealership as crooked as they are! It’s very sad how they do business and take advantage of people with no credit or bad credit!

Told my daughter one week a $1000 down they would get her in a vehicle between $12,000 and $15,000 a week later after getting the down payment showed up to get a car the Topsham salesman says we don't have any vehicles that work even though there were several on the lot at that price range then wanted more than double the down payment and put her in a $25,000 truck she couldn't afford.

these Guys are amazing I couldn’t ask for better service at a car dealership. They were funny respectful and treated my mother and I like family. Looking forward to buying many more cars from them in the future !! I love my new suv.

Amazing experience!! Donny, Matt, Brandon were great and they all took part in my sale and made sure I was in a safe and secure vechile.. they all took the time to answer my question and made sure I was happy with my purchase... I will go back again

The buying process was quick and simple, especially for the the type of lending they do. These guys work with bad credit, and it actually does get reported and will help your credit IF you make your payments. Yes there have probably been some crappy cars come through, but if you had better credit you could go buy a new one and not have to worry about it.... right? I've bought 2 from here, one that I've had for 2 years and 75,000 miles, and one I just got. Both have treated me right, and I'm very happy that I'm able to repair my credit while I have a decent vehicle. Yes I would recommend, and have recommended then to my friends that have credit issues. And yes they do regular financing for those of you with good credit as well. If you are in the market for a used ride, check them out, they have a little of everything on hand at all times.

It was sold with mechanical issues I had to take back my acadia for and after two months I literally have up. (It's a hour each way) They sold us a warranty that expired 700 miles ago. (I traveled way more than 700 miles trying to get my acadia fixed by their shady mechanics. As I write this I now have a $13000 lawn ornament due to the engine seizing. I can't say for sure this is a result of the original unfixed issue but it certainly did not help. We reached out to them and the warranty department. Gene at Harpswell Auto said he would sell us another car. I just want to warn people that Gene Graffam is about as shady as a car sales man comes. He is only about making a dollar and after the sale they didn't want to fix the issues they wanted to get me out of their hair. They won. Good for them.