Reviews

2.1 out of 5 2.1
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 19, 2018

    The buying process was quick and simple, especially for the the type of lending they do. These guys work with bad credit, and it actually does get reported... and will help your credit IF you make your payments. Yes there have probably been some crappy cars come through, but if you had better credit you could go buy a new one and not have to worry about it.... right? I've bought 2 from here, one that I've had for 2 years and 75,000 miles, and one I just got. Both have treated me right, and I'm very happy that I'm able to repair my credit while I have a decent vehicle. Yes I would recommend, and have recommended then to my friends that have credit issues. And yes they do regular financing for those of you with good credit as well. If you are in the market for a used ride, check them out, they have a little of everything on hand at all times.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 6, 2018

    It was sold with mechanical issues I had to take back my acadia for and after two months I literally have up. (It's a hour each way) They sold us... a warranty that expired 700 miles ago. (I traveled way more than 700 miles trying to get my acadia fixed by their shady mechanics. As I write this I now have a $13000 lawn ornament due to the engine seizing. I can't say for sure this is a result of the original unfixed issue but it certainly did not help. We reached out to them and the warranty department. Gene at Harpswell Auto said he would sell us another car. I just want to warn people that Gene Graffam is about as shady as a car sales man comes. He is only about making a dollar and after the sale they didn't want to fix the issues they wanted to get me out of their hair. They won. Good for them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • July 7, 2015

    this dealership seems like one of the shady ones at first, but it is the complete opposite, hard working knowledgeable mechanic, very friendly no pressure... salesmen. lots of vehicles to choose from. a ton which are lots than 3 years old. and can literally furnace anybody!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 6, 2018

    I want everyone aware of how they ate taking advantage of people. They chew them up and spit them out. I hope this will reach someone and save them a... Hassel.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 6, 2018

    So I had so much hope over the past year that Harpswell Auto would make it right on the vehicle they sold us. It was sold with mechanical issues I had... to take back my acadia for and after two months I literally have up. (It's a hour each way) They sold us a warranty that expired 700 miles ago. (I traveled way more than 700 miles trying to get my acadia fixed by their shady mechanics. As I write this I now have a $10000 lawn ornament due to the engine seizing. I can't say for sure this is a result of the original unfixed issue but it certainly did not help. We reached out to them and the warranty department. Gene at Harpswell Auto said he would sell us another car. I just want to warn people that Gene Graffam is about as shady as a car sales man comes. He is only about making a dollar and after the sale they didn't want to fix the issues they wanted to get me out of their hair. They won. Good for them.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 3, 2018

    Nothing but problems from the beginning tire noise jerks when you start out driving you can put the gas pedal to the floor to try and more faster like... it skips I’ve brought it back they say it’s normal I don’t even bother calling them to fix it cause they rig it and be on your way will never buy there again

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    July 9, 2018

    thinking about buying a car from them DONT! They lie,their cars suck and the worst customer service.they always have someone complaint when I am there.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 26, 2016

    Got me into a great reliable vehicle - didn't spend all day filling out paperwork. Gene and Matt were great! I'll be a lifetime supporter of this small... business from here on out.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 2, 2014

    I bought a 2003 silverado here 2 months ago fpr high book value. When i talked to them on the phone the only specific question i asked was if the frame... was solid or if it was all rusted. They told me there was no rust this was a solid truck in great shape. It was raining and cold when i went down there and it looked just like they described it. Now 2 months later the paint tht they covered the completely rusted frame with is about all off along with the running board repairs they must have done. My mechanic wich ive used for years and trust tell me im gonna have to replace cross members before itll pass inspection again 1300. Leaf spring shackle broke after 1200 miles there was a 1/16" of steel and 1/4 inch of paint or something they used to make it look right. Thats just the frame. Motor sounded good for a week to now its knockin and makin another awful noise ive never heard before wheel bearings r gone. This truck wasnt even inspectable but they slapped a sticker on it and sold it for top dollar, sounded alright at the time it only had 86000 and it looked great when i bought it 2 months later its true colors r shining through, now im locked in to a 4 yr payment on a vehicle tht wont b inspectable in a yr without 2 grand worth of work and prob wont b inspectible at all before its paid off and i take very good care of my vehicles.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?