Reviews
Professional staff always focused on the customer Work
Professional staff always focused on the customer Work done on time Go the extra mile on service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review!
Clean and friendly just a little long on time for the job
Clean and friendly just a little long on time for the job would try them again
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, we will discuss internally how we can improve the wait time.
Great and friendly salesperson, Madison was wonderful.
Great and friendly salesperson, Madison was wonderful.She was very knowledgeable about various product lines. Would definitely recommend her to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love Madison! We are so glad you found her to be wonderful as well! Thank you for the recommendation!
Service is very poor- SIX weeks out for appointments,
Service is very poor- SIX weeks out for appointments, owned car less than 3 months, no loaners, no follow-up, service people very rude, sorry I bought from this dealer- been buying Cadillacs for 35 years, never had such terrible service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry that you had a bad experience Shannon. We have let the management team know of your reviews and they will be in touch to see if they can help make things right for you.
Service department is awful- SIX week wait for
Service department is awful- SIX week wait for appointments- NO loaners, NO follow-up, owned car less than 3 months waiting for appointment-car inoperable, never buy here if you need service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry for your poor experience. We have escalated your concerns to the management team and someone will be in touch.
A great place to buy a vehicle very trust worthy and
A great place to buy a vehicle very trust worthy and always put the clients first
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review!
Todd was a wonderful salesman with no pressures to buy.
Todd was a wonderful salesman with no pressures to buy. Look him up at Robert Basil on transit road you won’t be disappointed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review and kind words about Todd!
I walked into the dealership at 9:30am, test drove my car
I walked into the dealership at 9:30am, test drove my car and finalized my deal by 10:30am. Signed the paperwork and drove home at 1:30pm. Can’t ask for better customer service than that. Incredible job by the team at Robert Basil Cadillac!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your new car and thank you for the great review Eric!
Ponytail Todd was the best sales person I have ever dealt
Ponytail Todd was the best sales person I have ever dealt with! He was attentive, not pushy and considerate to my needs. Myself, wife and newborn are all happy with the the GMC Sierra Elevation. We cannot express how much it meant to get a handwritten note from Todd in the mail a few days later, thanking us for the transaction. Love Basil and thank you so much Todd!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review on our one of a kind Todd! We are so glad he took such great care of your family!
Gavin was great as always.
Gavin was great as always. Everything was smooth and easy. Would 100% recommend to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind review! We think Gavin rocks too!